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Heritage Hotel

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408 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Reviewed 24 April 2015

There was renovations going on because of new ownership so it is difficult to give them good marks. They tried their best but missed the mark. Do hope to go back next year and will review them again. Fitness Ceter and Pool were not open.

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Helpful?
Thank Bernicelenore
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review! We know that working around the renovations has made for some challenges, and we appreciate your patience. I’m glad the culinary team met your expectations! I hope we can invite you back soon so you can see all the changes throughout the entire resort! All the best, Scott.

Patchogue, New York
Reviewed 29 March 2015

Just came back from a 5-day quilting retreat. Wonderful accommodations, and staff bending over backwards to please us. Major renovations going on didn't affect our activity, and when it's complete, it will be astounding. We are going back next year for some fun! Food great, thanks to a great chef, Richter. Some of our group had special food needs and...

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Helpful?
Thank Barbara D
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review and your patience during our renovations. I’m glad you were able to enjoy your retreat! I will pass on your compliment to Richter and to the rest of the staff; thank you for sharing that with us. We can’t wait to see you next year so you can see the finished product here at...

Riverhead
Reviewed 28 March 2015

Although the hotel was undergoing tremendous renovations, our group of thirteen was treated to wonderful meals and really considerate service. The staff was unfailingly nice and were genuinely concerned that our trip shoud be more than satisfactory. Every time we thaked a staff member for something, tjhey replied, "It's my pleasure", and seemed tomean it. The room that we used...

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Helpful?
2Thank Barbara F
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your wonderful review! I know that our renovations can make for some challenges, but I’m glad the staff was able to make you comfortable and your stay enjoyable. We are also looking forward to your return next year – it was our pleasure to host you and the rest of the group! See you next year! All...

Camden, Maine
Reviewed 26 March 2015

Booked room through Priceline and we're expecting the hotel to be like the description that was offered on line. We arrived in the rain and could not find a main entrance. The hotel is undergoing a major renovation and there are temporary entrances that are hard to find, not good on a rainy night. After dragging our bags all over...

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Helpful?
Thank flyeroli
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review. I apologize for the difficulties you experienced during your stay with us. We are very excited about our renovations, though we know they can be disruptive. I am glad, however, that you were able to enjoy your room and all the amenities there. Our renovations are very nearly complete – hopefully you will be able...

Long Island, New York
Reviewed 15 February 2015

I have been a guest at the Heritage many times but only in July and August. This time it was a weekend in February. I was very happy with the hotel. There was snow on the ground and peering out from some of the windows, I thought I was looking at print from currier and Ives or some other beautiful...

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Helpful?
1Thank Elliotu
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review! I’m glad you were able to visit us with all the snow we’ve received and that you were able to enjoy our cozy fireplaces. I will pass on your compliments to the staff – it is important to us that every guest receives the welcome and the service you did. We are very excited...

Chicago, Illinois
Reviewed 15 February 2015

Back in 1970, this place was probably great, in 1980, it was probably painted. I can''t tell why this place now not taken care of. Appears to have had several owners. This place could have and could be a gem. I did see some of the renovation, but I am not sure if they should stay open until some of...

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Helpful?
2Thank spaboy12345
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. I’m sorry that your experience was not all that it should have been. As you noted, we are undergoing a major renovation that will improve many of your areas of concern. I hope you will visit us again once renovations are completed and we can show you our resort at...

Ridgefield, United States
Reviewed 15 February 2015 via mobile

We had our wedding here in January. We had been working with Jennifer G. for about a year to plan everything. Despite the last minute construction going on at the hotel everything was perfect! The impact of the construction was minimal. Jennifer and Ryan were a carefully coordinated team! We heard many rave reviews from our guests. We had guests...

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Helpful?
1Thank Christopher M
Scott R, General Manager at Heritage Hotel, responded to this review

Congratulations on your wedding! Thank you for choosing to share such an important day with us. I will pass your compliments on to Jennifer, Ryan, and the entire staff; I’m glad they were able to make your wedding day an enjoyable one. We look forward to celebrating many anniversaries with you. All the best, Scott

Copake, New York
Reviewed 13 February 2015

Staying at the Heritage Hotel is like staying with family. There are renovations happening, and are much needed. That being said, the overall charm of this place pleases me every time. I love the complimentary coffee in the lobby, complete with hot chocolate for my kids! The pool is warm and inviting. The staff are friendly and helpful. Someone is...

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Helpful?
1Thank YankeeGal25
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your review! I’m glad you and your family enjoyed your stay with us, and that you were able to enjoy the pool in our health club as well as the coffee and hot chocolate by the fire! Thank you for all your kind words. I hope we can welcome you to visit us again soon! All the...

New York City, New York
Reviewed 2 February 2015

We booked 2 rooms for 1 night to be close to a Tubing Park this weekend. 3 adults and 2 kids. Price was perfect just to have a place to sleep but we were surprised that the hotel stay was as much fun for the family as the Tubing Park! The staff was very friendly. We ate at the Pub...

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4Thank ScubaNYandRooster
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for your kind review! I am glad you got to enjoy so much of what we have to offer – from the Health Club’s pools to Shadrach’s pool tables! It sounds like you had a wonderful winter getaway! I hope you think of us again the next time you need a weekend away – we have a lot...

Brooklyn, New York
Reviewed 2 February 2015

I worked with Heritage Hotel to set up our annual team retreat. They were absolutely FANTASTIC to work with, despite my many requests and numerous plan/agenda changes. The hotel itself is cozy and inviting and the on-site staff is incredibly accomodating. They really bent over backwards to make sure our retreat was perfect, and it was! I HIGHLY recommend the...

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Helpful?
1Thank Marie I
Scott R, General Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. I’m glad your company retreat went smoothly and that the staff was able to accommodate your requests. Courtney is a great part of our team and I will pass your comments on to her as well. I hope we can help you host another retreat, training or other meeting in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488
Region: United States > Connecticut > Southbury
Price Range: ₹ 7,789 - ₹ 13,091 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a room overlooking the river”
 of 5 bubbles hilsman, 28 Feb 2017 | Read review
“do not take room 331”
 of 5 bubbles JessicaK405, 25 Feb 2017 | Read review
“We found it on Priceline - but the prices listed are pretty great!”
 of 5 bubbles ChaChaRon, 12 Feb 2017 | Read review
“What ever extras you need, just ask”
 of 5 bubbles lo1nes9, 6 Dec 2016 | Read review
“River view was great”
 of 5 bubbles J0rdanaR, 6 Dec 2016 | Read review
5 of 5