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Heritage Hotel

TravelocityUS$ 115*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Heritage Hotel
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425 Reviews from our TripAdvisor Community

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Showing 421: English reviews
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Chevy Chase, MD
Reviewed 4 days ago NEW

What a change five years make. When we last stayed here, the three-story Heritage had a soul-less commercial look in a bland and uninviting setting. Since then, it has been transformed with a welcoming Arts-and-Crafts facade, lush landscaping, generous and comfortable public spaces, and spacious and well equipped bedrooms if with windows too small for them. (They do open however,...

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Helpful?
Thank Peter K
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review of the Heritage Hotel. I am sorry we did not deliver the level of service we expect to offer to our guests; we will continue to strive to improve our service. Thanks again. Warm regards, Terry

Mashpee, Massachusetts, United States
Reviewed 1 week ago via mobile

Beautiful facility! Magic snow the am before the evening wedding. Rooms comfortable. Grandmother cold in her room dispite staff checking her room. Hot appetizers served cold during cocktail hour. My steak was cold as well.Hard to complain during such a happy occasion. Bride upset the fireplaces were not lite as promised and timing of photographers and waiting for the fire...

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Helpful?
Thank Mary P
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I have shared your comments and concerns with the catering team so they can be reviewed and addressed. I am glad you found your rooms comfortable and enjoyed the property as a whole. I hope you think of us the next time you are in the area. Warm regards, Terry

Boston, Massachusetts
Reviewed 1 week ago

I was in town for a friend's graduation and stayed at the Heritage Hotel. I will not return here and I do not recommend this place if you are accustomed to nice accommodations. Because I rarely give negative reviews, I am going to be quite specific about where this hotel and its management fell short: This hotel is too expensive...

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Helpful?
Thank royaltyblue7
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for taking the time to write a review. I am sorry your experience with us did not live up to the level of service and hospitality we expect to offer each of our guests. We will review the procedures as a team for assisting our guests who have food allergies, and I apologize for the confusion. As to...

Saint Paul, Minnesota
Reviewed 1 week ago

staff was very friendly at both check in and check out room was clean & spacious maid service was punctual and efficient food bar service was very good food menu selection was varied and flavorful overall very nice place for business traveler

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Helpful?
Thank J G
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage. I’m glad you enjoyed your stay with us – especially the food and the service in the Tavern. I will definitely pass your comments on to the rest of the team. Warm regards, Terry

Montreal, Canada
Reviewed 2 weeks ago via mobile

Stay there overnight room was great food was really good at the tavern enjoyed the clam chowder convention was very good lunch Served was Spectacular. Used the pool and spa. I would highly recommend this venue for ether business or pleasure getaway.

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Helpful?
1Thank tim v
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. We’re glad your conference went well and you enjoyed lunch and the salt-water swimming pool. I hope you will think of us the next time you are in the area. Warm regards, Terry

Miami, Florida
Reviewed 2 weeks ago via mobile

Linda & Garry, Just a quick note to say thanks for a great week and start to our 2017 UPS Workshops at the Heritage. We appreciated the front desk working closely with our participants to overcome a few credit card challenges. Debbie at the gym opening up early and creating a welcomed atmosphere. The Tavern Crew with food, drink and...

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Helpful?
1Thank Clara_Guzman
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you, Kathy and Clara, for your kind review. It is always a pleasure to have your group with us here at the Heritage, and I’m glad you enjoyed your stay so much. I will share your compliments with the team, and we look forward to your next workshop. Warm regards, Terry

Jersey City, New Jersey
Reviewed 2 weeks ago

Nice room, lots of space. Perfect for corporate retreat. The Health Club is full service with tons of equipment as it serves the local population as well. Nice pool with lap lanes, and salt water is a plus. For under $100, this easily beats any chain hotel in the region. Only negative is that the breakfast is not served until...

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Helpful?
Thank JerseyFamily2013
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage. I’m so glad you were able to enjoy the Riverwalk Athletic Club, especially the salt-water pool. I hope you think of us the next time you need a getaway! Warm regards, Terry

Reviewed 3 weeks ago

My recent stay at the Heritage Hotel in Southbury Connecticut was nothing short of excellent! Brian and his team were simply amazing! The 2-day conference went off without a hitch, the F&B was over the top and the service I received by ALL team-members was excellent! They genuinely care and it shows!! I look forward to the opportunity to stay...

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Helpful?
Thank Jon S
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your kind review of the Heritage Hotel. I’m so glad your conference went so well and you enjoyed your stay with us, especially your conference dining. I will share your comments with the rest of the team. We hope to see you again soon. Warm regards, Terry

OC Maryland
Reviewed 3 weeks ago

We just had a conference for about 80 people and it could not have gone any better. From the food to the service to the meeting rooms themselves we were well taken care of. Beds were very comfortable.

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Helpful?
Thank mikestydelt
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your review of the Heritage Hotel. I’m glad you had a successful conference and you enjoyed the comfortable rooms. I hope to welcome you back to the Heritage again soon. Warm regards, Terry

New York City, New York
Reviewed 3 weeks ago

Attended a conference at the hotel last week and everything was terrific! Staff accommodating, room super clean and an amazing full service Gym.... very nice quiet atmosphere. I would definitely stay again!

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Helpful?
Thank Bagelicious
Terry M, Marketing Manager at Heritage Hotel, responded to this review

Thank you for your kind review! We are very proud of the Riverwalk Athletic Club and all it offers to our guests. I’m glad you got the chance to enjoy it, and the rest of your conference too. Think of us the next time you need a weekend getaway! Warm regards, Terry

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf Course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to The Heritage! Each of our hotel's 163 spacious guest rooms and suites at The Heritage Hotel is freshly decorated to reflect a timeless New England Style, many with views of the Pomperaug River and golf course. Our love of hospitality is easy to see and amenities such as Sealy® pillow-top mattresses, New England® coffee in your room and an attentive staff demonstrate our passion for every facet of your stay. ... more   less 

Additional Information about Heritage Hotel

Address: 522 Heritage Rd, Southbury, CT 06488-3866
Region: United States > Connecticut > Southbury
Price Range: ₹ 6,416 - ₹ 14,451 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Heritage Hotel 3.5*
Number of rooms: 163
Reservation Options:
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Also Known As:
Heritage Hotel Southbury
Heritage Resort Southbury
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel staff and other travellers.
5 questions
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Chapel Hill NC
over a year ago
New York City, New York
Greenlawn, New York, United States
over a year ago
Greenlawn, New York, United States
over a year ago

See all questions (5)

Questions? Get answers from Heritage Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“they have a great membership gym on property. I prefer rooms in the same wing as the gym.”
randygriffin, 1 May 2017 | Read review
“make sure you check out the spa and health club!”
sammiebuggie, 1 May 2017 | Read review
“get top floor”
Silverdr, 26 Apr 2017 | Read review
“get a room overlooking the river”
hilsman, 28 Feb 2017 | Read review
“do not take room 331”
JessicaK405, 25 Feb 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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