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Quality Inn Old Saybrook - Westbrook

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Traveller (39)
Room & Suite (63)
Dining (19)
Overview
  • Excellent38%
  • Very good29%
  • Average16%
  • Poor8%
  • Terrible9%
Travellers talk about
“front desk”(66 reviews)
“room was clean”(23 reviews)
“saltwater pool”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Restaurant
2 Star Hotel
All hotel details
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (321)
Filter reviews
318 results
Traveller rating
116
93
52
28
29
Traveller type
Time of year
LanguageEnglish
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116
93
52
28
29
Show reviews that mention
All reviewsfront deskroom was cleansaltwater pooldouble kingyogurtincluded breakfastnice pooldonutsexercise roomthe breakfast areanice breakfastwe've stayedoff the highwayjimmyleimicrowavect
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1 - 5 of 318 reviews
Reviewed 1 week ago

Hotel is quietly located not all to far from the interstate, Always clean and staff are more than friendly , and most have been there long term. Pool is always clean, as is dinning area. A restaurant attached has a bar and makes common bar...More

Thank Robert E
Reviewed 2 weeks ago

Hard to find any redeeming qualities about this dated Quality Inn right off I95...Asked for a new room after the first-floor room we were given had an overwhelming smell of mildew (instant the door opened). Given a room on the 3rd floor but the key-card...More

1  Thank bendywendy19702018
Response from Joe A, General Manager at Quality Inn Old Saybrook - WestbrookResponded 2 weeks ago

On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests...More

Reviewed 3 weeks ago

Great experience and will definitely be back. Had to check in really late due to a long travel day and a late night performance in New Haven and the front desk handled things with great courtesy and professionalism (and allowed a 12pm checkout). Clean and...More

Thank Christopher S
Response from Joe A, General Manager at Quality Inn Old Saybrook - WestbrookResponded 3 weeks ago

Dear Christopher, Thank you very much for taking a moment to review our hotel. I am so glad that the Front Desk agent was able to give you that late checkout, I hope that your performance went well. Thank you for also pointing out the...More

Reviewed 7 June 2018 via mobile

This was a return visit with my family. We loved the hotel and staff so much that we had a weekend getaway at this great hotel. Rooms are clean,comfortable, and staff is always nice and hospitable. Looking forward to our next visit.More

Thank hoteltravler1972
Response from Joe A, General Manager at Quality Inn Old Saybrook - WestbrookResponded 8 June 2018

Hi Hotel Traveler - Thank you so much for taking a moment to review our hotel and big thanks for coming back and staying with us. We are glad you enjoyed the hotel again and had a great weekend getaway. Hope to see you again...More

Reviewed 22 April 2018 via mobile

My husband and i were tired after spending the day prepping our boat for the spring. I had spent an hour trying to locate a room with a jacuzzi tub. I ended up just booking a regular room through hotel.com because they told me there...More

Thank Danielle S
Response from Joe A, General Manager at Quality Inn Old Saybrook - WestbrookResponded 23 April 2018

Hi Danielle - Thank you so very much for staying with is and thank you for your kind review on the hotel. I'm so glad that Jimmy was able to help you find exactly what you were looking for and how he helped you cancel...More

View more reviews
About
Amenities
Top amenities
Free Parking
Pool
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Free Parking
Wheelchair Access
Business Centre with Internet Access
Self-Serve Laundry
Breakfast included
Laundry Service
Breakfast Available
Meeting Rooms
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Bar/Lounge
Details
Price range
US$ 131 - US$ 238 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 131 - US$ 238 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms
Add Photo Photos
Traveller (39)
Room & Suite (63)
Dining (19)
Pool & Beach (13)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
nikki083085
18 February 2018|
AnswerShow all 4 answers
Response from Robert E | Reviewed this property |
No I do not, you might want to contact the hotel directly as they are very friendly and accomidating.
0
Votes
Doug H
20 February 2017|
Answer
Response from Joe A | Property representative |
No Doug, I'm sorry but we are not. 😢🐶
1
Vote
Elle N
19 January 2016|
AnswerShow all 5 answers
Response from Joe A | Property representative |
Of course. Just call the desk to let them know and they can email you a copy of your folio.
1
Vote
Room Tips
"book ahead"
Read review
"Avoid the first floor... Seems dark and musty. This hotel has 3 floors and we were warned that the elevator..."
Read review
"Book ahead in the summer!"
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"accessible to I-95"
Read review
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