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DoubleTree by Hilton Hotel Norwalk

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DoubleTree by Hilton Hotel Norwalk
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788 Reviews from our TripAdvisor Community

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Showing 770: English reviews
Reviewed yesterday NEW

We had a wonderful holiday party for 37 people at the Doubletree. Debra Pimentel, the banquet manager, made all of the arrangements for us. Her staff was great, the banquet room looked fantastic, the food was good and everyone had a fun time.

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Helpful?
1Thank Mike T
Reviewed 2 days ago NEW

I stayed at the DT on 11/5- 11/6 because of a construction project in my home. The front desk staff was somewhat less than hospitable. The room did not have a fridge or MW oven and the night table had rings stains from the previous occupant. The worst part was that upon checking in they charged me a $25 per...

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Helpful?
Thank Rosey r
Denver
Reviewed 6 days ago NEW

I don't remember ever staying in a hotel in such obvious disrepair. There was someone else's hair in my sink. The HVAC vent grill had visible stuff in it. The drywall was breaking apart in the bathroom by the toilet. Wallpaper throughout the room was peeling. I could hear the person next to me taking care of himself quite well....

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Helpful?
Thank bbdodenver
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

I can't tell you how sorry I am that you were placed in a room that was not properly prepared for occupancy and your room service dinner salad dressing was incorrect. Your feedback will receive our immediate attention to correct the conditions you described. Please accept our sincere apology.

Boston
Reviewed 1 week ago via mobile

I am used to Hilton properties being spotlessly clean and well maintained, so this property was a letdown. The room wasn't clean, there was some kind of gook on the desk chair (not just stains, stuff that could be cleaned off because I tried) the bathroom had evident mildew, there was hair in the corner of the bathroom floor and...

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Helpful?
Thank Wineknut
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Please accept our apology for the conditions you found in your guest room. This is just as unacceptable to us as it was to you and your comments have been reviewed with housekeeping management. Your feedback is appreciated and we apologize once again for letting you down. If you do decide to visit us again please contact me directly so...

Downingtown, United States
Reviewed 1 week ago

I use this hotel because it is convenient to my destination, reasonably adequate service and room, and not excessively expensive. In that regard, it delivers exactly what is expected: a decent room, fairly good, but not exceptional, service and a good, but not exceptional breakfast.

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Helpful?
Thank Brian G K
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

We appreciate your patronage and your feedback. If there is something we can do to make your stays with us more satisfactory please let us know and we will do everything possible to enhance your experience. Thank you for taking the time to write.

Beverly, United States
Reviewed 1 week ago

This Doubletree in Norwalk Connecticut goes above and beyond in the hospitality department. The staff is attentive and helpful- There is always someone at the desk to answer questions or offer suggestions. The breakfast buffet was delicious. A lot to love about this Doubletree!

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Helpful?
Thank K6306WXlouisem
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you so much for the kind comments. We are pleased to learn that you received such helpful service from our staff and you enjoyed your breakfast experience. Please come see us again and thanks for sharing your thoughts with us.

Wilmington, Delaware
Reviewed 2 weeks ago via mobile

Perfectly fine room. Nice warm cookies at check-in. Staff very friendly, especially the bartender. Room is adequate but no fridge or safe. Nice seating area, though. Only problem so far is significant noise from I-95 and it's midnight. Earplugs would be useful!

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Helpful?
Thank lovestotravel013
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

We are sorry you were disturbed by noise from the highway, but glad to see that you found your accommodations to be "perfectly fine." We also appreciate the nice comments about our staff members. Thank you for sharing your thoughts with us. We hope to see you again.

Maine
Reviewed 2 weeks ago via mobile

The hotel was easy to find, the Hilton honors floor was clean and comfortable. However, as the security guard explained, we should never have been placed next to a wedding party. The noise extended into the night, particulate after they flooded a toilet. We were moved to another floor

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Helpful?
Thank alice b
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Please accept my apology for assigning you to a room near the wedding party. I am very sorry that you were inconvenienced and had to move to another room in the hotel. We usually place individual guests away from groups, but sometimes it is simply not possible due to occupancy levels. It appears in this case it was an oversight...

New York
Reviewed 2 weeks ago via mobile

Checked in for one night stay. After reading some of the negative reviews I was looking for what they said was wrong. Really didn't have any Issues. Lobby was large and staff was friendly. Room was clean and bedding was great. We stayed with a large group attending a near by wedding. After the wedding we all got together in...

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Helpful?
Thank lockman102
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

I am glad you chose to stay with us and you found that our hotel was clean and comfortable and our staff was friendly. I am sorry that your breakfast experience was not up to our usual standards, but pleased to know that you would stay with us again. Thank you for sharing your experience with us.

Holliston, Massachusetts
Reviewed 3 weeks ago

My wife and I were visiting our son who just moved to Norwalk with his new job. Good weekend stay. The work out room is well appointed and under used on weekends if you want to get in a good sweat. Recommend you get breakfast included when you book your room. Comes in break-even for couples and an advantage if...

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Helpful?
Thank Paul M
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

We are pleased to know that you had a good weekend with us and we hope you will stay with us again when you visit your son. Thanks for pointing out the value of our room and breakfast package. I'm sorry you had difficulty in the Costco parking lot .... our entrance is before the light at Costco when you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Start your stay with our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norwalk

Address: 789 Connecticut Ave, Norwalk, CT 06854-1615
Region: United States > Connecticut > Norwalk
Price Range: ₹ 7,077 - ₹ 14,491 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norwalk 3.5*
Number of rooms: 266
Reservation Options:
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Also Known As:
Doubletree - Norwalk Hotel Norwalk
Hotel Style:
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norwalk staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Norwalk staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“do not stay here”
 of 5 bubbles BrianH458, 1 Nov 2016 | Read review
“Cookies very chocolatey. 8-)”
 of 5 bubbles 730charissec, 29 Sep 2016 | Read review
“Get an upper floor that faces the street. Backside overlooks some parking lot.”
 of 5 bubbles jds754, 21 Aug 2016 | Read review
“Our room looked over at the Costco parking lot - and it was quiet”
  • Nice shower
  • Comfortable beds
 of 5 bubbles LuckyLobsters, 3 Aug 2016 | Read review
“3rd floor was very good”
 of 5 bubbles 691PattyC, 19 Jul 2016 | Read review
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