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DoubleTree by Hilton Hotel Norwalk

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DoubleTree by Hilton Hotel Norwalk
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804 Reviews from our TripAdvisor Community

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Showing 785: English reviews
New York City
Reviewed 3 days ago NEW

This hotel is in desperate need of updating and repairing. Everything in my room needed an overhaul except for the television. Windows were cloudy, carpet musty, wallpaper peeling, shower had cracks, there was an old inefficient heating/cooling unit, and the plumbing seemed like it was from the 70s. The lobby seems relatively new, but the rooms clearly haven't been renovated...

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Helpful?
Thank RubyTuesday008
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

I am sorry that the conditions in your guest room were not satisfactory. Your comments will receive our immediate attention. There are several new elements in our rooms, even some of them that you mentioned. We are an older building, but I can assure you that renovations have been done since the hotel was built. We appreciate your feedback and...

New York
Reviewed 5 days ago NEWvia mobile

The large, warm indoor pool was the highlight of our family's stay. Very popular with families, but there was also a 6-ft deep section where adults could find their own space. Shallow end was 3 ft. Staff was friendly and helpful; responded quickly to a maintenance call. Convenient location right off the I-95 exit. On-site restaurant prices high but the...

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Helpful?
Thank cct17
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for being our guest and for sharing your experience with us. We are glad to see how much you and your family enjoyed our indoor pool and your breakfast experience. I hope we will have the pleasure of serving you again. Thanks for writing.

Vermont
Reviewed 1 week ago

We stopped here while traveling through the area, mostly because of bad weather. The staff here was terrific. They took nice care of us, and overall, the stay was pleasant enough. The room was comfortable, the bed was comfortable, overall, a plus. A couple of nicks against this hotel 1.) the room really smelled like an intense room freshener. My...

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Helpful?
Thank InSearchofQ
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

We appreciate your feedback about your guest room and, in particular, the bathroom. Just a note on that - all bathrooms are connected to an exhaust system the eliminates the need for an exhaust fan in the room itself. In any event, we do appreciate the nice comment about our staff and we all hope you will decide to return....

New York City, New York
Reviewed 1 week ago

Great hotel, stayed here the weekend of my sons wedding and now back again, easy access to 95 and lots of place to dine, perfect location, and comfortable, all the rooms are clean and a delicious cookie as you check in, who can ask for anything more. Great hotel.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Allison F
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thanks so much for returning to stay with us again. We are very pleased to see that you enjoyed the surrounding area, the convenience of our location, and, of course, the cookie! Please come back again!

Australia
Reviewed 2 weeks ago

Stayed at the Double Tree on a business trip. Very friendly staff and warm cookies on arrival. Rooms are dated, bathroom light and powerpoint worked on occasion, however I didn't report it as I was settled in the room. The shuttle service was very efficient! Staff were helpful and friendly the entire stay. Breakfast in the business lounge area was...

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Helpful?
Thank TheElenaJay
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for staying with us during your business trip to Norwalk and for your feedback about the guest room conditions. I am glad to see that our complimentary shuttle service was helpful to you and that you enjoyed the service provided at breakfast each day. We look forward to welcoming you back for future visits.

Woodford, Virginia
Reviewed 3 weeks ago

The time spent at Doubletree was always nice but this time the room was not as clean, and the noise in the hallway prevented me from sleeping. The noise did not stop until the wee hours of the morning. When I checked out no one asked how was the time. The staff was friendly and courteous.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Joy D
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

We appreciate your repeated visits to our hotel and the feedback about your most recent stay. Please accept our apologies for the conditions you described. Our goal is to make sure that your stays with us are relaxing and enjoyable so your feedback will help us to stay focused on that goal. Thank you for recognizing the service provided by...

New Hope, United States
Reviewed 3 weeks ago

We spent Christmas Eve here, while visiting relatives. Everything was perfect, right down to the staff wishing us "Merry Christmas" rather than a generic "Happy Holidays." My granddaughter was initially disappointed that there was no hot tub, but the pool was so warm we realized we didn't need it. We spent a couple hours in the pool and would rate...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank V3377XDpaulw
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for being our guest and for taking the time to share your "perfect experience" with us. I'm glad to see that you and your granddaughter enjoyed the pool and the fitness center. As the grandfather of three little girls I know how important it is to make them happy! I hope you will visit again soon.

Bay Shore, New York
Reviewed 3 weeks ago

A quality Doubletree Hotel that is easily accessible from Interstate 95. Nice bar area not directly visible from the registration area. Room on the executive floor was very nice - even had a adapter on the clock radio to charge your iPhone. Very nice. Could use a couple of more "handicap parking" spaces.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank johndianned
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Thank you for staying with us during the holidays. We are very glad to know that you enjoyed your stay with us and appreciated the conveniences we have to offer. Thank you also for the feedback on the handicap parking spaces - something we will look into right away. Please come see us again.

Johnston, Rhode Island
Reviewed 4 weeks ago

Great time for the money and just outside of NYC. Close to entertainment and plenty of places to eat. Pool was great and service was great as well. The military rate was good for the room and couldn't ask for better.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank 336nicholasr
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Please forgive the delay in my response as I was away during the holidays. Thank you so much for the nice comments and for staying with us. And more importantly, thank you for your service to our country!

New York City, New York
Reviewed 4 weeks ago

The hotel is a little bit run-down, you can see it clearly from the old and slow elevator. But overall experience is good. The room is quiet and clean. There are ample parking spaces at building front, and basement. The location is convenient for my trip to Norwalk. Will definitely return.

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Helpful?
Thank BlueHero
Ted M, General Manager at DoubleTree by Hilton Hotel Norwalk, responded to this review

Very glad to see that you enjoyed your stay and will definitely return. We look forward to being of service during your next trip to Norwalk. Sorry about the slow elevator. Hopefully, our service and convenience are what makes the difference for you. Just back from the holidays, thus the delay in my response. Thanks for writing.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Start your stay with our Norwalk hotel with a freshly baked DoubleTree chocolate chip cookie. Enjoy the convenience of our proximity to local attractions such as the Maritime Aquarium, Stepping Stones Museum and the Lockwood-Mathews Mansion. Our hotel in Norwalk, CT is just 30 minutes from Westchester County Airport. Be sure to plan ahead for the Norwalk Oyster Festival and book your stay for Labor Day weekend. ... more   less 

Additional Information about DoubleTree by Hilton Hotel Norwalk

Address: 789 Connecticut Avenue, Norwalk, CT 06854
Region: United States > Connecticut > Norwalk
Price Range: ₹ 7,081 - ₹ 14,434 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Norwalk 3.5*
Number of rooms: 266
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Orbitz, Priceline, Travelocity, Cheap Tickets and Hotels.com so you can book your DoubleTree by Hilton Hotel Norwalk reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree - Norwalk Hotel Norwalk
Hotel Style:
#3 Family Hotel in Norwalk
#6 Business Hotel in Norwalk
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel Norwalk staff and other travellers.
5 questions
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Questions? Get answers from DoubleTree by Hilton Hotel Norwalk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request King size bed! Great pillows!”
 of 5 bubbles TheElenaJay, 3 Jan 2017 | Read review
“do not stay here”
 of 5 bubbles BrianH458, 1 Nov 2016 | Read review
“Cookies very chocolatey. 8-)”
 of 5 bubbles 730charissec, 29 Sep 2016 | Read review
“Get an upper floor that faces the street. Backside overlooks some parking lot.”
 of 5 bubbles jds754, 21 Aug 2016 | Read review
“Our room looked over at the Costco parking lot - and it was quiet”
  • Nice shower
  • Comfortable beds
 of 5 bubbles LuckyLobsters, 3 Aug 2016 | Read review
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