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Holiday Inn New London - Mystic Area

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Rooms
30 Dec31 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Holiday Inn-New London has expertly managed facilities and staff offering 100% guest satisfaction. Located just one mile off I-95 in New London, midway between Boston & New York, two blocks from the Amtrak Station, Orient Point, Long Island & Block Island Ferries, 15 minutes from the Groton-New London Airport, 45 minutes from T.F. Green Airport & Bradley Airport. The Holiday Inn-New London offers 120 well appointed guestrooms, including 4 deluxe suites. Rooms are available with complimentary high speed wireless Internet, coffee maker, hairdryer, iron and iron boards. We have an elegant Grand Ballroom with flexible meeting and banquet space for up to 300 people. We have our Lobby Cafe for up to 150 for cocktail parties, also our Eagle Room or Board Room for more intimate meetings or aprivate dinners. Enjoy our indoor heated pool and fitness center. O's Bar & Grille Restaurant and Lounge serves breakfast, lunch and dinner in an atmosphere conducive to both business and casual dining. Room service is available. Foxwoods Casino and Mohegan Sun Casino are located nearby. The Holiday Inn-New London offers evening shuttle service available to the Mohegan Sun Casino on Friday and Saturday evenings at a minimum cost of $15.00 round trip per person. We are located 10 minutes from Mystic Aquarium, Mystic Seaport, U.S. Naval Sub Base, USS Nautilus Memorial, New London Ocean Beach Park, Harkness Memorial Park, Eugene O’Neill Theater & USCG.
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Property amenities
Pool
Restaurant
Room Service
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Business Centre with Internet Access
Wheelchair Access
Bar/Lounge
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Conference Facilities
Non-Smoking Hotel
Indoor pool
Shuttle Bus Service
Multilingual Staff
Heated pool
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Microwave
Family Rooms
Good to know
HOTEL STYLE
Green
HOTEL CLASS
Hotel links
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Special Offer:Annual Sale
Hotel deals
Location
Full view
98Great for walkers
Grade: 98 out of 100
106Restaurantswithin 0.5 km
24Attractionswithin 0.5 km
Reviews & more
247Reviews
128Photos
9Q+A
40Room tips
Traveller rating
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We checked in and left after being given a shoddy king room with sagging bed. Hallway Carpet disgusting too. The room might have been tolerable but discussion in lobby re an errant, drunken guest roaming halls the previous night made us shudder and find another spot.
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Hotel in an unremarkable Holiday Inn Express. It has an excellent downtown location if you are taking a ferry out of New London. The rooms have no views. There are a number of new "in" eateries near the Hygenic Art complex between Bank and Eugene O'Neill Dr.
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Response from IHGService, Guest Relations Manager at Holiday Inn New London - Mystic Area
Responded 4 Nov 2018
Hello cjdotheworld, Thanks for your candid feedback! I appreciate you highlighting the ideal location of our hotel to downtown. I know you prefer a room with a view, and I'm sorry for the letdown. Our staff will do their best to make your next visit better than the last. We would love to welcome you back to the area soon! Kind regards, Anna R Case Manager IHGService
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This place was not bad when we went. We took the kids to the pool and they definitely enjoyed it. I believe it was Sheryll who made the customer service experience here amazing. She is an asset to this company and hotel. I love the happy hr specials and the food was amazing kudos
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If you book IHG for the breakfast buffet, water& coffee all day for evening cup, (oh thought the cookies would be nice for my 2yr old GD) DON'T GO HERE. No buffet unless the hotel is fully booked, so almost never, and no water(ever), coffee for a few hours in the AM. One review e
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Response from IHGService, Guest Relations Manager at Holiday Inn New London - Mystic Area
Responded 3 Oct 2018
Hello D B, Thank you for your stay and for taking the time to leave us feedback. I am sorry to learn about your disappointment with the breakfast experience during your recent stay with us. Along with your observations about the noise level from the room received, I have shared your comments with the hotel ownership. These will be used as reference for review during the hotel management's periodic meeting. I trust that measures taken will make your next stay with us better than the last. I hope you give us another try! Best regards, Clayton G. Case Manager IHGService
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Wedding reception. Front desk did not know where it was and sent us to an empty room. Another guest of our event found us and showed us where to go. The bar sold warm beer & when it was returned, it was put back open to be resold. The bar tender did not appear to be trained to
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Response from IHGService, Guest Relations Manager at Holiday Inn New London - Mystic Area
Responded 2 Oct 2018
Hi Dorri304, Thank you for taking the time to share feedback and for bringing your observations to our attention so we can continue to work on areas where we may have opportunity. I am sorry that you did not receive the high quality customer service you have come to expect from us. This is not the kind of service our hotel aims to provide. Your comments will be used to correct these points that you have raised. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Connie D Case Manager IHGService
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Photo provided by managementHoliday Inn New London - Mystic Area
Meeting room
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Guest room
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Guest room
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Meeting room
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Guest room amenity
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Can you please tell me what the menu is in the restaurant. Do they have an area outside the hotel where you can sit and relax and get some sun, and also what area of the hotel would you recommend to stay in (1st floor)? Do you have elevators? What rooms are nearest to the restaurant and lounge area Thank you
There are two elevators, at our time of stay one was out of order and between two of us I took elevator and other person took stairs - they made it to floor before me. Either Staff was holding it up or it is very, very ~s l o w ~ .. Did not use restaurant , but it did seem to be quiet full during our stay. 5th floor for us so it was pretty quiet. It is conveniently located to area events and attractions does not charge for parking and the staff is friendly .
0 votes
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What time is breakfast served? Thanks for your response.
If I remember well, breakfast is from 6h30 to 9h30 during the week.
1 vote
Do the rooms have a safe?
We do not have safes in our rooms but we do have safe deposit boxes at front desk.
1 vote
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are pets allowed
Not sure, I didn't see any when we stayed there. I think it's better to call the hotel directly.
0 votes
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Are they pet friendly? I have a small guinea pig who stays in his traveling case.
Sorry, I have no idea about their pet policy. I would call the hotel & see what they say.
0 votes
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Previous
12
"no low 300"
"They all seem about the same to me"
"It seems as if all the rooms are central to the lobby and restaurant"
"Look for another place to stay"
"From what I could see all rooms are centrally located to the lobby"
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PRICE RANGE
US$ 76 - US$ 216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
new london radissonradisson new london
FORMERLY KNOWN AS
New London Plaza Hotel
LOCATION
United StatesConnecticutNew London
NUMBER OF ROOMS
120
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