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All reviewsbedroom suitefull kitchenfront deskwafflesmain buildingpool and hot tubsmall kitchenhome away from homefirst floorfree breakfastkitchen areamystic areasofa bedconvenient locationupon checkgas fireplacethe hotel is clean
My husband and I recently stayed in the Residence Inn in Mystic, CT from January through April 2018 due to an unexpected emergency situation that resulted in being displaced from our home while extensive repairs were being done.
I just wanted to commend the fine...More
1 Thank M200789
Response from Carmen N, Manager at Residence Inn Mystic GrotonResponded 2 weeks ago
While being displaced from your home is a terrible situation, we have been very honored to serve you. Our guest are the heart of our day to day. It brings us great satisfaction in knowing that we have provide you exceptional service as well as...More
Walls are paperthin...a room full of elephants were above us I'm sure...seriously if you have a family staying- put them on the ground floor so I don't have to hear it all night or build a better hotel. Wouldn't recommend.
Thank Diana C
Response from Erin E, General Manager at Residence Inn Mystic GrotonResponded 3 weeks ago
Thank you for taking time to survey our property. We have passed your comments on to our team to ensure that this was an isolated incident and sincerely apologize for the inconvenience.
I came to mystic with my 3 year old and husband to visit the aquarium. This hotel was so wonderful!! The convenient location to both the aquarium and mystic seaport makes it even better! The room was spacious and clean, the staff was friendly and...More
1 Thank LifeisBeautiful516
Response from Carmen N, Manager at Residence Inn Mystic GrotonResponded 4 weeks ago
We are delighted that you and your family enjoyed your stay with us. We pride ourselves in providing our guest with a memorable expierence and are exceedingly happy to have surpassed your expectations.
The location of this hotel is extremely convenient. It is just off I-95 and has restaurants and attractions very nearby. The hotel is clean, the bed is comfortable. The room layout was a little strange. I stayed in a studio suite. The shower was just...More
Thank Brian Y
Response from Joshua D, Manager at Residence Inn Mystic GrotonResponded 6 May 2018
We thank you for staying with us and we are glad you had a nice time. I am sorry about the sounds coming from I-95. Next time you visit us let us know where you would like to stay and we will make sure your...More
staff was very helpful & courteous, rooms were very clean, kitchen very well equipped, lg. new microwave / full fridge/ dishwasher,, garbage disposal ,, counter top stove bathroom was a little small for my liking, but adequate
Response from Joshua D, Manager at Residence Inn Mystic GrotonResponded 3 May 2018
Thank you for staying at our home called the Residence Inn. We are glad that you enjoyed your stay with us. Please come back and visit us again.
Response from WHGGuestService | Property representative |
Hi Jpan99 - We actually have two types of room safe and they vary from room to room. We've been working through our hotel to replace older square safes with newer models that hold a 15" laptop. Our project is not quite... More
Hi Jpan99 - We actually have two types of room safe and they vary from room to room. We've been working through our hotel to replace older square safes with newer models that hold a 15" laptop. Our project is not quite complete yet, so please call us to request a room that includes the updated safe for your laptop. The older versions will allow for a tablet and valuables, but are not deep enough for a laptop. Thanks for reaching out and we can't wait to host you during your next trip to Mystic, CT.