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Quality Inn

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524 Reviews from our TripAdvisor Community

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Showing 504: English reviews
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Boston, Massachusetts
Reviewed 4 days ago NEW

one of the many hotels in the area right of I-95. Pretty standard for this chain: reasonable price, room was clean. Wifi and Hot Breakfast included - our son always gives thumbs up to any hotel where hot fresh waffles are on the menu. A shout-out to thel staffer who promptly moved us to another room that evening when our...

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Helpful?
1Thank LP0307
Bayonne, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 26 March 2017

Front desk customer service excellent - managed to give me my room early at noon; very helpful in terms of where to dine, best roads to take etc. Crystal especially went out of her way to make good impression as did the night staff when I came down for water. Baked cookies at night. Comfortable beds and pillows - hot...

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1Thank Judith B
About Hotel's Favourite Review
Bill B, General Manager at Quality Inn, responded to this review

Thanks for your kind words. Im glad you enjoyed your stay. The cookies are yummy aren' they . Join us for Pizza on some Thursday night. Enjoy your summer

Jackson Heights, NY
Reviewed 2 weeks ago via mobile

My husband and I just got back from an overnight stay with our 2 boys (11 mos & 5 yrs) and it was excellent. We visited the aquarium and the dinosaur place. Staff was very friendly, and they put out free freshly baked cookies at 8pm every night! Room was clean but a bit dated, which we didn't mind. Beds...

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1Thank Jollibee1980
Toms River, New Jersey
Reviewed 2 weeks ago via mobile

The price is right. Hotel was clean, rooms were clean and comfortable. Breakfast was good. Great location, close to the seaport and downtown mystic. The front desk staff Crystal made the hotel stay that much better, very pleasant, informative and fun.

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1Thank Michele B
Bill B, General Manager at Quality Inn, responded to this review

Thank you for your kind words. We are glad you enjoyed your visit. We look forward to seeing you again

VA
Reviewed 23 March 2017

I would stay here again though Saturday nights are pricey. The only downside is the internet service in the rooms which is both slow and has a tendency to knock you off. Breakfast was good and the person handling it was great as well as housekeeping.. When I requested a longer time to check out until 12:15, the man answering...

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Helpful?
Thank ScotVA
Bill B, General Manager at Quality Inn, responded to this review

Thank you for your kind response. I apologize openly to you in this forum for my "obstinacy" and am glad to see your positive experience far outweighed that small obstacle Enjoy your summer

Glastonbury, Connecticut
Reviewed 8 March 2017

Very close to old Mystic and the seaport. Nice location.Lots of restaurants and places to eat within walking distance.Friendly employees,clean rooms, They were nice enough to check me in at noon. Don't miss the cookies by the reception in the evening.

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Thank MohammadFernandez
Bill B, General Manager at Quality Inn, responded to this review

Thanks for your kind response. Although early check ins are a rarity, we were glad we could accommodate . Enjoy the rest of your summer

A TripAdvisor Member
2 reviews
Reviewed 7 March 2017 via mobile

First got there front desk staff was very friendly and helpful. But poor unsympathetic treatment from few staff after checked out. Had left property in the room was told to call back the next day cause housekeeping was in charge of that and they were gone for the day. recieved a message that nothing was found in the room and...

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Thank A TripAdvisor Member
MysticManager, General Manager at Quality Inn, responded to this review

I was sorry to hear of your recent misfortune and the presumed lack of attention anf focusd given towards your need. Please reach out to me personally to discuss fuirther Thank you and again my apologies for these circumstances that your were confronted with

Oak Ridge, New Jersey
Reviewed 2 March 2017

Rooms need major repair and redecorating. Carpet old & dingy. Was paper buckling & coming apart at the seams. Window shade had holes in it. First room had no heat. Moved to another room. Walls were thin & neighbors were extremely loud. Was here last year and had trouble with billing. Room conditions got worse instead of better. We gave...

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Thank karen d
MysticManager, General Manager at Quality Inn, responded to this review

Thank you for your comments and concerns regarding your recent stay. Some of the areas you made aware to us, we are in process of lining up for repair and upgrade. We had to wait for transfer of ownership which has now com,pleted in order to move forward with tehse endeavors . Reacch out to me personally upon your next...

Westport, Massachusetts
Reviewed 24 February 2017 via mobile

It was clean and quiet, needs some updates but would definitely stay again! Breakfast was good small area though..love the location, it was not far from all the points of interest! Aquarium, old mystic village,casinos, mystic seaport, shopping centers, mystic pizza

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Thank cindee73
MysticManager, General Manager at Quality Inn, responded to this review

Thank you for your kind comments. Our staff works very hard at giving your the proper guest experience you deserve knowing you have many choices when coming to our area Thank youy again

Medford, NY
Reviewed 16 February 2017 via mobile

Stayed for a weekend and would not hesitate to stay again. Front desk staff very pleasant, nice breakfast including waffles and eggs, 24 hr coffee and cookies in the lobby at 8pm. Room was very clean, bed comfortable and no bugs. Good location near shops and restaurants.

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Thank redskyMedford_NY
MysticManager, General Manager at Quality Inn, responded to this review

Thank you for your kind comments. We work hard to give you a positive experience knowing you could choose from many others so thank you again

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Quality Inn

Address: 48 Whitehall Avenue, Mystic, CT 06355 (Formerly Comfort Inn)
Region: United States > Connecticut > Mystic
Price Range: ₹ 4,109 - ₹ 15,218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Comfort Hotel Mystic
Comfort Inn Mystic Ct
Mystic Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn staff and other travellers.
12 questions
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Beverly
1 month ago
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7 months ago

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Questions? Get answers from Quality Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to get a room above the ground floor”
LP0307, 26 Apr 2017 | Read review
“if you get room with 2 beds realize beds are not queens and are narrow so I wouldn't try to put 2 people on 1 bed unless they were children.”
926judithb, 25 Mar 2017 | Read review
“Find a different hotel.”
karendS7401PB, 1 Mar 2017 | Read review
“Ask for a room in a low traffic area.”
Mizkath, 23 Jan 2017 | Read review
“We were loading a lot of bags and equipment in - happy to have a pair of ground floor connecting rooms, which made our work far easier!”
paularA4645EB, 16 Jan 2017 | Read review
5 of 5