The accommodations were as expected. The staff was phenomenal. We were here with a big wedding group which isn’t the easiest crowd to accommodate but the staff went out of their way. Made early check in possible, everyone was pleasant and actually happy. I would stay here again in a heartbeat.
Our hiking club stayed at the Inn at Middletown, and they gave us a good group rate. The rooms were clean, spacious, and airy. The bed was very comfortable, and so were the pillows! I've never had such comfy pillows in a hotel. The blackout shades worked perfectly. My room was quiet. All of the staff were quite helpful, including one who helped one of my friends move to another room in the middle of the night due to mysterious noises in her room.
Great check in! Nice and helpful staff Clean public areas and rooms Bathrooms only ok need an update Hot tub still drained? COVID ? But pool full? Parking terrible on street only No valet Upon arrival Pillows are terrible bring your own We all woke up in neck pain Location great for Wesleyan
We journeyed to the Inn for a weekend wedding. Resrvations for the stay were simple and problem free. We received a pleasant notice from the Inn early in the week, welcoming or coming visit. We drove to the hotel using GPS. When we arrived at 720 Main Street, GPS said we were there. However, the only sign one could see from car window level was for a Lounge. Puzzled, we made a turn at the stop light a half block away. A person walking along the sidewalk was asked if they knew where the Inn might be. He said he was hiking there now. The puzzle is that the SIGN for the Inn is located on the Roof of the Inn...7 stories up. The gentleman said he was also in a wedding, but that he thought the valet parking fee was excessive, ($20 per day, his choice) so he was walking from the lot located BEHIND a local movie theatre, a distance of about 4-5 blocks away. He choose to do this, carrying his tux. The point here is that your options for parking are to valet or park behind a local strip shopping mall movie theatre. When arriving at a hotel or motel, we are used to being able to drive to the front door, unload, enter and check-in. Not at the Inn. At the Inn, if there is room, one can drive up into a three to four car semi-circle, open the trunk, unload the luggage, then enter and check inn. There is precious little room in the driveway, and there is no cover from sun or weather. You don't want to choose this option if it is raining. Unusual, no? Inconvenient, yes. Upon our arrival, the little drive was filled with four cars. Our option was to drive behind the Inn to a shared parking lot. The lot was accessible to different businesses on Main Street. Signs admonished potential parkers that the space was the property of such and such. We found a space, about two blocks from the rear of the Inn. From the space, I walked to the hotel building, thinking I would enter, check-in, then drive to the front of the building, in hopes of being able then to unload my luggage. Bad thinking. One cannot enter the rear of the hotel without a key. One cannot get a key, unless one checks in; you get the picture. Instead, one walks around the rear of the hotel, back around to Main Street, then down Main Street to the now famous semi-circle of a driveway... you get that picture. On the afternoon of our arrival, the temperature outdoors was 94 degrees and humid. Its not the Inn's fault that the walkabout was a sweaty journey. That said, it is the Inn's fault that the effort and procedures put in place are burdensome to the unwary traveler. Having made it into the lobby of the Inn, I was greeted by a person who had no intention of greeting me, or making eye contact. The opening greeting, (demand) was "I.D." This was followed with several pieces of paper I was to sign, but no eye contact. It was mechanically correct whilst being absent any charm, you know, like they often provide in the "hospitality" industry. After checking in, we then managed to walk to the back of the hotel, out to the parking lot. From there, we drove around to Main Street, got into the drive way queue, entered the hotel, got one of the two luggage trawleys, (no bell service offerred or available) and hauled the luggage to the room. Consider if you will, who hauls the luggage, and who moves the car. As there were two of us, I asked my spouse to stay with the car. I moved the luggage through the lobby, then to the elevator located, you guessed it, in the rear portion of the hallway, then up four floor, unload and come back down to the lobby, then out to the driveway. At this point, the queue is now four cars, with four more waiting on Main Street. My spouse is now the least popular person on Main Street;she is taking up driveway space and we have one of the two luggage trawleys available. Look, the rooms are fine. Clean, reasonably sized, nicely furnished. I've detailed the parking, check-in, luggage problems. The staff, other than a man named Clarence, were indifferent, at best. Finally, a note for those who like to celebrate weddings with family and friends. The Inn's lobby is microscopic. Aside from check-in, there is a curving staircase that descends from a mezzanine level, an entrance to the bar/lounge and,,,two side chairs and a little round table. The owners must be afraid that people entering their facility might "gather." I could go on, but what would the point be? This venue, in my opinion, would grade out from C minus to C, at best.…
Lovely spaces, room and delicious carrot muffin waffles for breakfast! We stayed 1 night while attending a local wedding. Check in was fast and valet parking was very convenient. I will note that Google maps sent us to the loading dock in the back not the front entrance.