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Holiday Inn Hartford Downtown Area

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Holiday Inn Hartford Downtown Area
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219 Reviews from our TripAdvisor Community

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Showing 215: English reviews
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Summit, New Jersey
Reviewed 1 week ago via mobile

The staff is very friendly and nice but out bathroom floor had a large stain that looked like it could be wiped clean. No shampoo. Lobby wallpaper bubbling near water stains. Really NEEDS to be replaced. Room was tastefully done with a comfortable, clean bed. I would say don't hesitate to drive into town for dinner. It takes 2 minutes...

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Helpful?
Thank Katica46855
Reviewed 3 weeks ago via mobile

We visited while in the area for two nights. The Hotel staff were very helpful but the restaurant staff were rude, stressed and clueless. Only two small groups in the restaurant and the food came out cold, order messed up, checks all wrong, etc. Sunday morning was a mess too. The eggs were gross, no waitstaff, overwhelmed. It was very...

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Helpful?
Thank Jen S
IHGService, Guest Relations Manager at Holiday Inn Hartford Downtown Area, responded to this review

Hi Jen S, Thank you so much for staying with us and for taking the time to leave us your feedback. I am pleased to know that you found our staff friendly and apologize for the inconvenience the restaurant service you received may have caused. I appreciate the feedback that we receive, whether positive and negative to ensure we provide...

Freeport, Maine
Reviewed 4 weeks ago via mobile

1. Phone in room, although plugged in, did not work. 2. Two calls on my mobile to hotel operator each led to an apology and a forwarding connection to the dining room for a room service order. Neither call was answered by room service. I ordered from a local restaurant. 3. The hallway outside my room is dirty; looks like...

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Helpful?
Thank Hondomcr
Bryanna R, Front Office Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,...

Reviewed 11 March 2017 via mobile

Called three days prior to request the high floor(8th), upon arriving they put me on the 7th floor. When I complained at the desk, they gave me a higher floor room. Upon arriving in the 8th floor room, it smelled of someone had been smoking in the room. I call down to the lobby and instead of offering to bring...

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Helpful?
Thank Frank R
IHGService, Guest Relations Manager at Holiday Inn Hartford Downtown Area, responded to this review

Hi Frank R, Thank you for contacting us about your experience at the Holiday Inn Hartford Downtown area. I am sorry to learn about the poor service rendered during your stay. IHG sincerely cares about your experience, and I appreciate your taking the time to let us know. I have shared your comments with hotel management, who responded with genuine...

Montreal, Canada
Reviewed 23 February 2017 via mobile

Holiday inn, equipped like other holiday inns, Large room, small bar type fridge, microwave, ironing board with iron, enclosed bath shower, Room was clean, fresh smell. Staff were friendly and helpful, Breakfast, most excellent, staff were friendly help full and very thoughtful. We were having a meeting, without asking brought us coffee, worked around us, breakfast the usual, but was...

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Helpful?
Thank BillAero
Bryanna R, Front Office Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for contacting the IHG regarding your experience during your recent stay. I greatly appreciate you taking the time to give us your thoughts. We greatly happy that you enjoyed your stay here with us and even more delighted that we got to meet you! We look forward to the opportunity of serving you in the future. Thank you...

NH
Reviewed 20 February 2017

Checked in right at 3pm. The room was 'smoky' smelling and the staff quickly gave us a new room. Everyone we dealt with there was very friendly. Easy walk/drive to the main parts of the city. (depends on weather if you want to walk) Clean big rooms.

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Helpful?
Thank Christopher L
Bryanna R, Front Office Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front...

New York City, New York
Reviewed 9 February 2017

My husband and I, took a trip to Hartford. We didn't get to experience much in the hotel because we did a lot of sight seeing. The room was comfortable and clean. We enjoyed our stay. The restaurant food was awesome.

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Helpful?
Thank Bjackman
Bryanna R, Front Office Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for contacting the IHG regarding your experience during your recent stay. I greatly appreciate you taking the time to give us your thoughts. We greatly happy that you enjoyed your stay here with us and even more delighted that we got to meet you! We look forward to the opportunity of serving you in the future. Thank you...

Merrick, New York
Reviewed 22 January 2017

Stayed on a Friday and Sunday night for volleyball tournament--two different rooms. Overall, the rooms are of average construction, but the room on the 8th floor had nicer bathroom than the 5th floor and a small fridge which was absent in the other. Not one to complain about noise, but I was able to hear entire conversations from the room...

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Helpful?
Thank Chris W
Bryanna R, Front Office Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front...

Reviewed 14 January 2017

The staff was so friendly and helpful.....They could not do more for us. Pleasant bar for a nightcap. The rooms were clean and very nice, but every staff member was pleasant, warm and welcoming. They could not do more for us and we appreciated all their helpful advise. Also very useful is the free shuttle within 3 miles. Would go...

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Helpful?
Thank Barbara A
Bryanna R, Front Office Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front...

bloomfield
Reviewed 1 January 2017

Trip was short and sweet here to bring the New Year in staff was great and I stayed here before and each experience was always a good one will be back also easy access to everything in the downtown area on both sides of the river.

Review collected in partnership with this hotel
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Helpful?
Thank Robin19562017
Bryanna R, Manager at Holiday Inn Hartford Downtown Area, responded to this review

Thank you for your recent correspondence regarding the Holiday Inn East Hartford. We greatly appreciate you taking the time to make us aware of your delightful experience during your recent stay. Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG. Sincerely Bryanna Raptis Front...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Easily accessible from Interstates 91 and 84 and located only 12 miles from Bradley International Airport, Holiday Inn Hartford Downtown Area features 215 tastefully appointed guest rooms and suites. Additionally, there is more than 7,200 square feet of meeting and event spaces. Plus a restaurant and lounge. ... more   less 

Additional Information about Holiday Inn Hartford Downtown Area

Address: 100 E River Dr, East Hartford, CT 06108-3233 (Formerly Hartford Plaza Hotel)
Region: United States > Connecticut > East Hartford
Price Range: ₹ 6,742 - ₹ 10,631 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn Hartford Downtown Area 3.5*
Number of rooms: 215
Reservation Options:
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Also Known As:
Sheraton Hotel East Hartford
Sheraton East Hartford
East Hartford Sheraton
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Hartford Downtown Area staff and other travellers.
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Questions? Get answers from Holiday Inn Hartford Downtown Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not sure of a good tip,but all rooms are accessible by elevator.”
Bjackman, 8 Feb 2017 | Read review
“8th floor had upgraded bathroom”
chriswQ9239EY, 21 Jan 2017 | Read review
“Love the pillows!!”
Csheeshka, 17 Dec 2016 | Read review
“I will not stay here again and I would not recommend this hotel to anyone. I will be sending a letter stating this.”
Jadtino, 20 Nov 2016 | Read review
“don't stay here.”
karlenew2014, 2 Nov 2016 | Read review
5 of 5