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BEST WESTERN PLUS New England Inn & Suites

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#1 of 10 Hotels in Berlin
Certificate of Excellence
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1 room 2 adults 0 children
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BEST WESTERN PLUS New England Inn & Suites
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247 Reviews from our TripAdvisor Community

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There are newer reviews for BEST WESTERN PLUS New England Inn & Suites
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Showing 243: English reviews
Vienna, Austria
Reviewed 10 September 2016 via mobile

What to say, is still our 2nd night and this aren running smooth! After check in problems and 1h delay. We had our reservation also the paperwork for it, everything, but booking was just not there. Instead of supporting me as dummy costumer I was asked to call booking.com instead. I did so, I called them and thanks for booking.com...

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Helpful?
Thank Silizius83
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your review. We are sorry to hear that your stay was not perfect. As for booking with anyone outside of Best Western directly by calling our hotel, 1800-WESTERN or by going to bestwestern.com, we are unable to make changes and I encourage you to always try to book directly with a hotel to...

Medford, New York
Reviewed 2 September 2016

So I have been at this property for the past year and a half roughly once a month for the entire time. they staff is perfect the rooms are clean and the beds are wonderful I am diamond and i achieved that as a result of not staying anywhere but best western due to my experience at this property I...

Review collected in partnership with Best Western
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Helpful?
Thank henryj1955
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and loyalty to our hotel and Best Western. We are very happy to hear how satisfied you are with our hotel. We sincerely appreciate you staying with us and look forward to having you back.

Milford, Connecticut, Usa
Reviewed 27 August 2016

Location on the Berlin Turnpike was convenient to many cities in the surrounding areas. The attentive staff and amenities were welcome after a long day. The room was extremely comfortable but could use some upgrading (linens in particular). Most likely would stay at this location again in the future.

Review collected in partnership with Best Western
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Helpful?
Thank Vincent M
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us and your recent review. We are glad you found our central location convenient and we have just upgraded our linens as well. We hope to have you stay with us again in the future!

new haven, United States
Reviewed 23 August 2016

I liked the layout and general experience. Very cozy and would comeback again. As far as the cost per night they have to upgrade on a lot of level because the executive brand holds true to be the same price and more available. They also have to have an internet available to all without hassle.

Review collected in partnership with Best Western
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Helpful?
Thank James K
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with us an your review. We are glad to hear you would stay with us again and look forward to seeing you!

Scituate, Massachusetts
Reviewed 17 August 2016

We stayed here because it was close to TPC River Highlands and we were going to a golf tournament. The location was great, only about a 15 minute drive. The property was very nice and clean, the room was good, very spacious. Everything was in working order. I wish breakfast had started a little earlier than 7am, because we had...

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Helpful?
Thank T C
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with our hotel during your tournament at the TPC. We are happy to hear you enjoyed your stay. Regarding our breakfast, we start it at 6am on weekdays and 7am on weekends. We have also added a "Grab and Go" breakfast option for early risers. Thanks for staying with us and we hope to have you...

Sunset Beach, United States
Reviewed 9 August 2016

Have stayed at this hotel several times in the past year. It is our place to stay when visiting friends in Meriden. Breakfast lady is extremely friendly and helpful. She was out of yogurt first day and was so apologetic and promised to have better selection next day. True to her promise, there was plenty next day.

Review collected in partnership with Best Western
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Helpful?
Thank Peter L. K
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for staying with our hotel and your review. We are glad you enjoyed your stay and our hospitable staff. We hope to have you stay with us again!

Riverhead, United States
Reviewed 29 July 2016

Very clean and comfortable rooms, friendly staff; refreshing indoor pool just off the lobby and a nice breakfast room with an excellent choice of food including waffles and small egg and cheese omelets in addition to the usual hot and cold cereals. Internet is free and fast loading. Coffee in the room and in the lobby 24 hrs. I was...

Review collected in partnership with Best Western
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Helpful?
Thank Kenneth E
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your stay with us over the summer and your review. We are glad you enjoyed our hotel and we hope to have you back soon to enjoy all of our amenities again on your next stay!

Bronx, New York
Reviewed 28 July 2016

the staff are really nice, the rooms are nice size and clean, the pool was warm and clean, breakfast was awesome the lady taking care of the breakfast area was so nice and sweet. they have nearby restaurants. will be staying with the family again. i will recommend to my family n friends.

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Helpful?
Thank Jenny P
Gary D, Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you for your review and staying with us over the summer. We are glad you enjoyed your stay with us and thank you for recommending us to family and friends! We hope to see you back with us again soon as well!

Reviewed 24 July 2016

At check in there was only one person working the entire hotel. I accidentally double booked my room, but the management was not cooperative in helping out. Breakfast Bar was very minimal, and not restocked.

Review collected in partnership with Best Western
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1Thank 439barryk
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Dear Barry, Thank you for your feedback and review on Tripadvisor. As you mentioned in your review, you had accidentally booked the wrong night at our hotel on a night where our hotel was sold out and we held a room for you to check in to. We were very responsive to you and did provide a refund to offset...

Monroe, United States
Reviewed 18 July 2016

Reported a problem about my phone not working and nothing was ever done about it. Also reported that the tv at the fitness center wasn't working and nothing was done about it. Breakfast is good. The treadmill at the fitness center wasn't working but I never reported it. Also the AC in the fitness center wasn't working well but I...

Review collected in partnership with Best Western
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Helpful?
Thank Awilda A
Gary D, General Manager at BEST WESTERN PLUS New England Inn & Suites, responded to this review

Thank you very much for your review and feedback. We have taken the corrective measures to resolve the issues you experienced and hope you will try our hotel again when in the area. Please feel free to reach out to me directly should you wish to return and I will personally assure a perfect stay.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about BEST WESTERN PLUS New England Inn & Suites

Address: 2253 Berlin Tpke, Berlin, CT 06037-4036
Region: United States > Connecticut > Berlin
Price Range: ₹ 5,433 - ₹ 7,580 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS New England Inn & Suites 2.5*
Number of rooms: 52
Reservation Options:
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Also Known As:
Best Western Plus New England Inn And Suites
Best Western Plus New England Hotel Berlin
Best Western Berlin
Berlin Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS New England Inn & Suites staff and other travellers.
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Questions? Get answers from BEST WESTERN PLUS New England Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I always prefer lower level, we had first floor 125 I believe we faced the opposite side of the parking lot facing the trees nice view!!”
 of 5 bubbles 292donnab, 1 Nov 2016 | Read review
“I like rooms in the center of the hallways. Smoke smells usually come from the ends of the building where people park.”
 of 5 bubbles N9294CGlindac, 1 Nov 2016 | Read review
“Our room on the ground floor was quiet and convenient to the breakfast room”
 of 5 bubbles 112BobD, 28 Sep 2016 | Read review
“we had second floor”
 of 5 bubbles puddles027, 24 Sep 2016 | Read review
“Stay on the first floor if possible, some of the second floor rooms have squeaky floors”
 of 5 bubbles D4262SHkatiej, 20 Jun 2016 | Read review
5 of 5