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Best Western Plus New England Inn & Suites

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Traveller (16)
Room & Suite (40)
Dining (5)
Overview
  • Excellent52%
  • Very good27%
  • Average11%
  • Poor5%
  • Terrible5%
Travellers talk about
“front desk”(45 reviews)
“business suite”(3 reviews)
“breakfast lady”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star accommodation
All hotel details
Additional information
Offers from Best Western Plus New England Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Plus New England Inn & Suites
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
26 Aug27 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (340)
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335 results
Traveller rating
170
92
38
18
17
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LanguageEnglish
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170
92
38
18
17
Show reviews that mention
All reviewsfront deskbusiness suitebreakfast ladythe breakfast areapool hoursberlin turnpikedonutsindoor poolpast few yearsnew englandnewer hotelworking ordersausage pattieswaffle makergreat ratenight's sleephartford area
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1 - 5 of 335 reviews
Reviewed 2 weeks ago

We were very happy with the experience at the New England Inn & Suites. The breakfast was way better than our normal experience. The internet connections was fast and stable. We have stayed at Best Western Hotels all over the United States and this facility...More

Review collected in partnership with this hotel
Thank John H
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 2 weeks ago

Thank you for staying with us, we certainly do appreciate your business. Happy to see that the included amenities such as the complimentary hot breakfast and the Fast Free Wifi added to you having a good stay. We hope to see you soon.

Hotel's Favourite
Reviewed 12 June 2018

The pool was nice - the water was warm. The bed was comfortable and gentleman at front desk was polite and helpful. We went to Mark Twain House and other places in Hartford Connecticut. Location was convenient.More

Review collected in partnership with this hotel
Thank vhale1955
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 13 June 2018

Thank you for leaving a review of our property, we certainly appreciate your feedback and are happy that you had good stay with us. We're glad to hear that the included amenities such as the complimentary hot breakfast, indoor heated pool and free wireless internet...More

Reviewed 2 weeks ago

We have often gone out of our way to stay at Best Western properties for many reasons - great beds, good breakfast choices & and nice loyalty benefits. Even with a Diamond-level BW loyalty card, things were not good here. The desk person did not...More

Review collected in partnership with this hotel
Thank Suzanne F
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 3 days ago

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in...More

Reviewed 4 weeks ago

We had a lovely stay. Staff was great. Very helpful and accommodating. Breakfast was good (except for the powder eggs), nice variety. Bed was very comfortable. Clean room. Internet connection was very strong.More

Review collected in partnership with this hotel
Thank Valerie D
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 4 weeks ago

We are delighted that you had a good stay, and we'd like to thank you for staying with us. We love hearing that you found our property and guestrooms to be exceptional clean. The cleanliness of our property is one of our main goals. Also,...More

Reviewed 5 weeks ago

This hotel looks to be fairly new. Quality of workmanship felt poor like it was rushed. The pool was very cloudy and not appealing to swim. Breakfast untensils were flimsy and almost useless. The food was good, but selection was less than other Best Western...More

Review collected in partnership with this hotel
Thank Yellow01aztek
Response from Daneil M, Front Office Manager at Best Western Plus New England Inn & SuitesResponded 4 weeks ago

Thank you for staying with us and for taking the time to write us a review. We had a sold out weekend and the pool was extremely busy, so we do apologize for the pool appearing to be cloudier than normal. However, we can assure...More

View more reviews
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Free Parking
Breakfast included
Meeting Rooms
Self-Serve Laundry
Non-Smoking Hotel
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$ 103 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Details
Price range
US$ 103 - US$ 148 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available
Add Photo Photos
Traveller (16)
Room & Suite (40)
Dining (5)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
EveE24
19 April 2017|
AnswerShow all 3 answers
Response from Gary D | Property representative |
Hello we are 18 miles away which is about 20 minutes. Our hotel is located in the center of CT making it convenient to visit other attractions as well. We also have many restaurants close by and an indoor pool. Please call... More
2
Votes
MGJZ
17 November 2016|
AnswerShow all 5 answers
Response from Jenny P | Reviewed this property |
Yes there is a mall like 5 minutes away in car, n breakfast is good, the have cold cereal, hot cereal,waffles, eggs (scrambled or hard boil) sausauge patties, bacon, bread (white or wheat) bagels as well, fruits, danish... More
2
Votes
Anonymous N
2 November 2016|
AnswerShow all 5 answers
Response from cathelynj | Reviewed this property |
It's heated and not over chlorinated. Not a huge pool, but nice enough.
1
Vote
Room Tips
"The rooms are very clean and comfortable. I would recommend to everyone that this is a great place to stay."
Read review
"Try the Days Inn next door, better deal for less money"
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"Definitely upper floor and facing the green belt, not parking lot."
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"Rooms in the back are quieter."
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