I arrived here on a Thursday evening, together with friends. We booked two rooms, and were accommodated by the staff. Reception is nothing special, the hotel is cheap, the elevator very small, very slow and dirty. Then when I arrived at my room on the third floor, my room had a funny smell but seemed to be clean. Unfortunately, there was no sound proofing, so you could hear the music playing outside until 01.30 A.M. in the morning. The room was very hot and the aircon seemed to be too small to be able to cool down the room properly. The bed was quite hard and the bed sheets had holes here and there due to aging. It was too hot anyway to sleep under the sheets. After I took a shower, and came back late at night after dinner, I noticed in the bathroom some giant cockroaches that crawled out of the shower drainage, sitting on the bathroom floor. I immediately notified the reception staff, who brought two spray cans. One for the cockroaches and one for the bad smell. The reception guy sprayed the cans around in both the bedroom and the bathroom. Then left the spray cans with me, saying that they couldn't give me another room until the next morning. If I would see more cockroaches I could use the spray cans. Also the bad smell in the room kept coming back. I asked the guy if he could smell it and he said yes. The spray can didn't seem to be effective to kill the cockroaches or keep them away. There were even more cockroaches at the other drainage near the toilet. Disgusted by the way that I was left in a room in this state, I decided to go to a better hotel with higher standards, while my other friend stayed in his room. So then I went down and explained to the reception guy outside on the porch that I was leaving because the cans were no use, and I didn't want to stay a full night at that room, since he was unable/unwilling to give me another room until next morning. I said that I wanted a refund and he said "ok". So after that I went to a much better hotel in the middle of the night and was able to continue my holiday in Pattaya without any issues. The reception desk at The Venue then told my friend upon checkout on Sunday that he needed to contact the manager in order to get my refund. Also, on Sunday apparently they don't have any breakfast served, so my friend had to look outside for some food. Then a few days later, my friend told me that the management replied to his email, saying that they refuse the refund because the hotel wasn't fully booked and that the reception staff offered me to transfer to another room right away instead of the next morning. I was shocked that they simply refused to give a refund based on lies. I will never go back there again. There are many much better hotels and resorts in Pattaya. You may be offered a cheap price, but you get what you pay for. The way the reception staff and the management handled the situation is outrageous, and I won't go back to this place ever again. I'm sure they don't even care.…
We stayed here as part of the test and go requirement which was performed very professionally. Was greated at the airport with a private taxi, taken to the hospital and after the PCR test we were taken to the hotel. The hotel room was very big and airy and the bed was extremely comfy. Room service was fantastic and their was a good food selection to choose from. Would recommend this hotel to anyone....
I visited the cabaret almost 15 nights during my stay in Pattasya. The show was fabulous every night,the drinks were excellent and the price reasonable., Very polite and friendly waiters and staff. Almost all the dancers were excellent,especially Mookan, Aof asnd Toey. I visited also the rooms of the residence and i can say that next year ic shall stay in Venue.
Hotel was much better than expected. clean and nice location is very convenient. good price. the show this year is really great, very professional and nice music. u hear nothing in your room of the music or street.
The hotel was just a few blocks from the beach. It was on an enclosed street with numerous restaurants and bars. The hotel, and I rented only a small room, was attractive, and one enters the room and towels are fashioned into swans, it is attractive. Black and dark blue were the dominant colors, but in the day there was a large window with a scenic view toward the beach. There was a table and chairs, and a larger chair to relax. The bed was large. Despite the black color of the bathroom, the bright lights made all visible. Shower, hot water, western toilet. There was an elevator, but a small. attractive spiral staircase. The best perk of the hotel was the cabaret. Initially, I had read that the rooms would not be disturbed by the show on the ground floor. That is true. The night I did not go, I did not hear it and I was on the 2nd floor. Since I was in the hotel, I decided to go to the cabaret (in the hotel's lobby) for one drink (there was a discount), but I did not expect to stay long. Changed my mind once I saw the show. Fun. Decided to go again also. The hotel is convenient, inexpensive, with a safe, and with a show. Worth a visit and a return.…
Just finished a two week stay here at the Venue in Jomptien complex. Moved here after disappointing original hotel. Arrived and had fast and smooth check in by a smiling young man, was shown to my room and what a surprise if I could have designed the decoration it would have been the same, sort of contemporary Japanese , black and white, with nice artwork on walls. Bathroom had everything you needed including constant hot water. Being smack in the centre of jomptien boys town your only steps from a multitude of bars and restaurants , the gay section of Dongtan beach is only a five minute stroll away. If you want to go into Pattaya it's only 10 baht by local baht taxi, hundreds of them just wave. And of course must mention the Venue ladyboy show that starts around 9.45 and is great fun with an amazing troop of performers, if not a late night person don't let the thought of a show downstairs put you off, I had a few early nights and although the show was in progress I had to strain to hear anything. If your looking to book a full service hotel, one that you can go down and order or have breakfast, or while away the day on the terrace this may not be for you as essentially your booking a nice comfy room with nice staff, it does have a small pool to cool down in, but not big enough to do any major swimming. Would return as so friendly. …
I have been coming to Thailand for over 20 years and I'm on a budget that means I am not looking for the cheapest accommodation but certainly can't afford the big chains. I have been really lucky with my finds in the past, such as the now closed, Flamingo Hotel in South Pattaya. This is my first stay at the Venue and I must say it is the best I've ever stayed in. The standard of the room is 1st class, spotless clean, a nice fresh feel to the room, beautifully presented, excellent bathrooms and total value for money. The manager, Chris, is also 1st class and you can see that he takes pride in his work. I am a gay solo traveller and the location is perfect, 5 mins walk to the beach and shops, bars, restaurants etc are within an easy walk. Pattaya itself is only 10 minutes away, using the regular baht buses. Back to the Venue itself, I can't praise it enough and the attention to detail makes such a difference, everything from the welcoming towel folding, as in the pic, to the kettle and free tea/coffee available, to the FREE bottle water (which is such a plus to have in your room and needed in Thailand). The rooms are big , with good storage and a safe provided. I won't stay anywhere else now, in the Pattaya Jomtein area.…
Lovely hotel greated with a smile and shown to the suite. Big room with big bed. There is cabaret at night so dnt go to bed before 12am. The hotel is clean friendly and close to all amenities. For the money best value hotel all trip. And the shoe is awesome. Defo be back 5☆
Overall this hotel is good value for money.Reception is good and staff are O.K. The room ambience with a lovely scent I give 8/10. Air-conditioned is good separate unit with remote control not the piping type. TV channels good. Location 6/10. Freebies coffee tea and kettle for hot water complimentary from hotel.Overall rating 7/20👍
We always come to see the Cabaret show and decided to check out hotel. Room is spacious and decently decorated. We stayed in room 204 overlooking street and windows cut out noise pretty well. We stayed in largest room for less than $60 US. Arthur in reception was a great help. Glad we are staying and will stay again No breakfast but plenty of great food places super close
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