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The Westin Snowmass Resort

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The Westin Snowmass Resort
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697 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Snowmass Resort
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Showing 663: English reviews
Level Contributor
267 reviews
213 hotel reviews
common_n_hotel_reviews_1bd8 756 helpful votes
Reviewed 30 March 2016

I know Starwood monitors social media (TA and others) and am quite surprised nothing has been done about this property! I cannot believe so many people had such similar experiences to ours last week - Spring Break. I could recount the saga of our check-in, inability to get the room we reserved and bed situation we needed but I would... More 

Helpful?
3 Thank Msk6261
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for your honesty and candor in letting us know about your experience. We sincerely apologize for the multiple inconveniences you faced during your stay with us. The problem you faced in regards to contacting our managers is simply unacceptable and in no way reflect our Westin service standard. I am surprised to hear that you were given a... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 March 2016 via mobile

This Westin is one of the worst hotels we have stayed at. Absolutely, poor management. No one at the front desk knows anything, managers know even less. From the point we checked in they didn't have the room that was booked, they said there is a "waiting list" for a roll away bed and everyday we would ask how we... More 

Helpful?
6 Thank Siena S
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for sharing your thoughts, and we sincerely apologize that for the confusion and inadequacy of service on our end. Rollaway beds are considered a fire hazard in double queen rooms, as there is not enough space for them. That being said, someone at the front desk should have told you about this right away instead of five days... More 

Level Contributor
60 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 24 March 2016

We just came back from our second trip to Snowmass this year and our second stay at the Westin Hotel. It's a great location. You walk out of the hotel and you're right at the slopes. At night, you can walk to several restaurants. If you get tired of skiing, you can go shopping. We went into Aspen once, but... More 

Helpful?
Thank GypsyTraveler87
Pinecrest, Florida
Level Contributor
76 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 24 March 2016 via mobile

The series of misses started from the moment we checked in. We were given a room inferior to what we had prepaid for. My wife checked our reservation, and when we called the front desk, they didn't even apologize. Our room was just 'not ready at the time of check-in' so instead of explaining the situation or giving us options... More 

Helpful?
4 Thank GalileoBlue
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for sharing an honest overview of your experience with us. We apologize for the inconvenience with rooming assignments, and we agree that you should have been informed of the situation and given the chance to weigh your options. We will be sure to address this issue with the front office and administer re-training so situations like this are... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 March 2016

First, I have to admit our group was bumped up from the Holiday Inn to the Westin. We were there to ski. The ski in/out was a real bonus. The ski valet service worked well most of the time, but was very occasionally overwhelmed by a sudden rush. Understandable. The general feel of the hotel was comfortable and casual environment.... More 

Helpful?
2 Thank HuggyPH
Theresa B, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for providing such a comprehensive review of your positive experience! We're so happy you enjoyed your time skiing with us and that you found our accommodations to be pleasant and comfortable. We'd love nothing more than to welcome you back again soon for another ski adventure & getaway! More 

Houston, Texas
Level Contributor
37 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 21 March 2016

My 8-year-old son and I stayed here for 4 nights on a ski trip. The location is great, right on the slopes at Snowmass, and the airport shuttle, ski valet, and location on the mall makes it an incredibly convenient place to stay. That is about where it ends. The service here is so sub-par, it is almost unacceptable. When... More 

Helpful?
4 Thank Kelley E
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for sharing your thoughts, and we sincerely apologize for the confusion with rooming assignments – we will be sure to address this issue with our front office staff. We ask that you please reach out to the hotel directly so we may learn more about what went wrong during your experience so we have a chance to remedy... More 

Hamilton, Canada
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 20 March 2016 via mobile

Got picked up from the airport by a hotel shuttle. Driver ( Jo) was professional and very friendly. Unfortunately, our check in experience has not been similar. Booked a limited view room and requested 2 queen beds but the receptionist said requests are not gauranteed and rooms are all booked out. We asked to speak to the manager but the... More 

Helpful?
2 Thank Vi C
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for providing such a detailed review of your experience. We are happy to hear you enjoyed your shuttle ride to the property. Please know that when rooms are booked through third party sites such as Expedia or TripAdvisor, any room type booked shows up as a request. This is a result of how their system operates, and unfortunately,... More 

Key West, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 March 2016

First off, the people at the front desk told us our room wasn't ready, but they could give us one that was just as good. The wing of the hotel they tried to stick us in was under construction. This particular wing of the hotel was tucked way in the back, you had to literally take one elevator to the... More 

Helpful?
1 Thank James G
Amanda D, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for your honesty and candor in letting us know about your experience. We sincerely apologize for the multiple inconveniences you faced with rooming assignments, and we have addressed the issue with the front office, reservations and housekeeping teams. Unfortunately, it is never an ideal time to renovate; while we realize the renovations are necessary to enhance and improve... More 

Middleburg Heights, Ohio
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 March 2016 via mobile

The Westin Snowmass is a great self contained escape. It is connected to a shopping/restaurant village with shuttles that take you to downtown aspen and to and from the airport for free. As a platinum member the upgrade was most appreciated.

Helpful?
2 Thank Paul J
Los Altos, California
Level Contributor
166 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 14 March 2016 via mobile

We lucked out with a room on the lobby level as we understand that many of the other rooms are hard to get in and out of. This is real ski-in ski-out and so convenient to the mall and village. There is a quick gondola connecting the two retail areas with plenty of restaurants and shops at your fingertips. Staff... More 

Helpful?
2 Thank tarheeltraveler367
Theresa B, Public Relations Manager at The Westin Snowmass Resort, responded to this review

Thank you for sharing your feedback - we couldn't be more thrilled to hear how much you loved us. It means the world to us when our guests take the time to leave their compliments, and we couldn't be happier that your stay was so enjoyable. We hope to welcome you back again soon for another completely positive experience! More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Babysitting
Official Description (provided by the hotel)
Located in the center of Snowmass Village, the Westin Snowmass Resort offers guests ski-in/ski-out access to Snowmass Mountain, which has more trails than any other mountain in the country. ... more   less 

Additional Information about The Westin Snowmass Resort

Address: 100 Elbert Lane, Snowmass Village, CO 81615 (Formerly The Silvertree Hotel & Conference Center)
Region: United States > Colorado > Snowmass Village
Price Range: ₹ 11,516 - ₹ 76,633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Snowmass Resort 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
The Silvertree Hotel And Conference Center
The Silvertree Hotel Snowmass Village
Silvertree Hotel Snowmass Village
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Snowmass Village
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Snowmass Resort staff and other travellers.
6 questions
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Phoenix, Arizona
over a year ago
Denver, CO
8 months ago
over a year ago

See all questions (6)

Questions? Get answers from The Westin Snowmass Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room in the main building.”
 of 5 bubbles Gazelle79, 2 Nov 2016 | Read review
“rooms upstairs facing the ski slopes”
 of 5 bubbles 870TomR, 17 Oct 2016 | Read review
“Be sure to request a room with a great view and/or a corner room, which should be larger. If you can, upgrade to a corner suite with a view.”
 of 5 bubbles caseystengel, 23 Sep 2016 | Read review
“If you can get a mountain view you will be happy.”
 of 5 bubbles ColoBrian, 19 Sep 2016 | Read review
“Try to face the mountain and not the parking lot !!!”
 of 5 bubbles 305cyrili, 15 Sep 2016 | Read review
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