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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 04/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Viewline Resort Snowmass
Updated 04/02/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#10 of 19 in Snowmass Village
Location
Cleanliness
Service
Value
Snowmass Village is a four-season destination rich in culture and natural beauty—a beacon for adventure-seekers, artists and outdoor lovers. Explore this picturesque town from The Viewline Resort Snowmass, centrally located in the heart of it all. For work or play, endless thrills beckon just outside the hotel. Pristine skiing and snowboarding conditions create a vivid winter paradise, while summer offers world-class hiking and biking. After an invigorating day on the slopes or trails, revive in our mountainside rooms and suites. Recharge with a massage or treatment at The Lupine Spa or just laze in our heated pool. Refuel with a nourishing meal at one of our hotel restaurants. Want to create a unique wedding or corporate meeting? Our state-of-the-art function space enables you to advance your agenda, cultivate meaningful relationships or enliven your celebration. With upscale service and hospitality, we help you be at your best.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Ski rentals
Ski school
Children Activities (Kid / Family Friendly)
Paid public parking nearby
Wifi
Paid internet
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Coffee shop
Restaurant
Breakfast available
Outdoor dining area
Wine / champagne
Skiing
Bowling offsite
Fishing
Patio
Kids club
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Airport transportation
Taxi service
Business Centre with Internet Access
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Massage
Steam room
Ski In / Ski Out
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Outdoor furniture
Sun loungers / beach chairs
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Refrigerator
Cable / satellite TV
Walk-in shower
Private balcony
Room service
Safe
Telephone
Wardrobe / wardrobe
Iron
Private bathrooms
Wake-up service / alarm clock
Flatscreen TV
On-demand films
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Centrally Located
Languages Spoken
English, Spanish
Location
Full view
84Good for walkers
Grade: 84 out of 100
26Restaurantswithin 0.5 km
8Attractionswithin 0.5 km
43Reviews1Q+A7Room tips
Reviews
Traveller rating
- 23
- 7
- 3
- 4
- 6
Time of year
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Language
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Popular mentions
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Most Recent
I visited the Viewline Resort for my birthday in the beginning in April and I was just blown away. I reached out to the Front Office Manager, Nelson to let him know that I was celebrating a special occasion and they indeed took care of me. I was assigned an amazing suite facing the gondolas at Snowmass. Our balcony was extremely spacious and was just perfect for the occasion. Suellen who checked me in sent me a nice gift and a handwritten note as well. For some reasons, their Room Service was not available one night, but the restaurant delivered our food to our room anyways. Even though we had no problems picking it up, they still went above and beyond for us. We truly felt so special! I will definitely return to the Viewline Resort, hopefully in the summer too!! Thank you Viewline Team!!…
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Date of stay: April 2022
Value
Cleanliness
Service
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Dear Ron, It was truly a pleasure helping you celebrate your birthday in style and we're glad that the beautiful view was a memorable aspect of your trip. We are sorry that you had some trouble getting room service, but we're glad that this did not prevent you from having a five-star experience. Nothing would make us happier than helping you celebrate again next year, so come back for another fantastic getaway!
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We recently returned completed an excellent stay at the "new" Viewline. We've stayed quite a few times at the previous Westin so I can compare. The location has not changed, this is one of the best located hotels in Aspen-Snowmass in my opinion. True ski in/out, right on the upper mall for food & shopping, and at the top of the skittles cabriolet to easily get down to the base area. The remodeled lobby and rooms are nice, an improvement over the Westin if not a "brand new" hotel. Service - we've always had a positive experience. We had immediate luggage help upon pulling up, and big compliments to Ingrid at the front desk who was very sweet with our young daughter and the manager Kevin who worked through an "awkward" interaction with another visitor and also made sure we had a really great room (thanks!). Ski valet guys are always on the spot and very helpful. Food - breakfast is ok, a simple buffet. A la carte options are just pancakes and omelets. It'd be nice if there were some additional options. We ate dinner twice at Stark's and were pleasantly surprised. Not cheap, but it's Aspen. Excellent steak frites, burger, salad, etc. All with very friendly and attentive service. You're certainly paying for the location but it's a great place to stay.…
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Date of stay: April 2022
Rooms
Cleanliness
Service
1 Helpful vote
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Thanks for the five-star review! We're delighted to hear that you had the chance to dine at Stark's and that your food was delicious. We appreciate you highlighting our prime location and friendly service as well. We are committed to ensuring a fantastic getaway for all travelers, and your comments will aid us in continuing to do just that!
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I am a long time ski guide and always make it a point to visit Aspen. My “go-to” Hotel is the Viewline, formerly The Westin in Snowmass Village. Our visit this week was terrific thanks to the Bell desk support of Chris Blanco and his team. Chris along with Raphael and Franco provided great service and took time to show they cared. Chris and team are great Ambassadors for the hotel. They are also incredibly efficient in managing the guest’s bags and creating optimal throughout for the department so carts are always available for the guests. It was impressive to watch them work. We had even lost our valet pass but they knew immediately where our keys where and which car we had. Thanks again guys! We’ll be back!!
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Our team members are our greatest strength, so we're thrilled that their hospitality was a highlight of your visit. The best compliment you could give is that you have plans to return in the future. You're always welcome at Viewline Resort Snowmass; see you again soon!
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We stayed here as a family of 4 and were very comfortable in the 2 queen bedroom. The service here was great. I had read some reviews about lack or service, but we found everything to be fantastic. We had help right away unloading and getting our gear to our room, and even our skis to the valet that night. We enjoyed the breakfast buffet the next morning and only had to walk about 50 feet to the ski run. The pool and 2 hot tubs were also wonderful features that we enjoyed. They had live music Saturday night and after that it was fun to walk the Snowmass Mall to find food and shop. They had surface lots we were able to park our oversized vehicle at which was also great. Many hotels can't accommodate a large truck in a parking garage, so it was nice to have above ground parking here. Our last ski day my son was involved in a small ski accident and the front desk staff were extremely helpful in getting me ice and bags for him. We can't wait to come back next year to ski and stay again. Another plus- we were not expecting housekeeping services, so we set our full trash can outside in the hall. We came back that day to find housekeeping visited. Not sure if that was just because we set the trash out, or if they are doing that for all rooms. It was a pleasant surprise.…
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Date of stay: March 2022
Rooms
Location
Service
1 Helpful vote
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Dear Lisa, We cannot think of a better compliment than the fact you plan to return again next year. We hope that your son is doing well and we appreciate you sharing your experience. It sounds like you had the chance to take full advantage of our awesome amenities and that's what we love to hear. See you again soon!
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Great property recently updated. Lovely lounge bar area. Long walk to parts of the hotel. Lobby staff were great. Carolina Griffith Director of guest services was amazingly collaborative and accommodating for our family. Dining advice from Celeste Diamond was superb. She made all our reservations and sent us a well described itinerary. Overall amazing staff and experience.
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Date of stay: February 2022Trip type: Travelled
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Receiving the five-star rating of your stay at Viewline Resort Snowmass has truly brightened our day. We're thrilled that you enjoyed your visit and we appreciate you sharing your kind words. Come back and see us for another fantastic getaway soon!
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Great slope-side location and nice lobby. Building is old with poor layout. Property needs a major remodel. Average service. Rooms are really hot. Need a car or use public transportation. Buffet breakfast is decent but restaurant is tired.
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Date of stay: March 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Guest feedback is always appreciated and welcome, so thank you for taking the time to share your concerns. It's always our goal to provide friendly and helpful service, and we want our guests to have the ability to relax and unwind during their stay. Thank you for helping us improve and for being our guest during your time in the area.
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+1
Overall, we really enjoyed our stay at the Viewline and in Aspen/Snowmass. The Viewline is a nice hotel in a great location, though it does have some pros and cons-- Tips: • If you’re staying in the “Alpine” section of the building, it is much faster and more convenient to use the entrance on Fall Lane to get into the building (rather than dragging yourself and your things across a mile of interior hallways) and use the exterior stairways to go to/from the lobby and pool areas Pros: • Newly updated, nicely furnished, and very clean • There are nice fire pits, shops, and restaurants in the area, the sky cab was fun, and the pedestrian mall was convenient • The bus system is excellent and made it easy to access the other ski resorts and Aspen • The ski valet was very fast and had friendly staff • Hotel staff were pleasant and helpful • There was convenient "free" parking (it is included in the nightly resort fee) Mixed: • Nice coffee maker and fridge in the room, though some of the coffee capsules didn’t brew properly and just spewed steam • The bathroom and products were nice, though we did experience lukewarm water and low shower pressure during peak times (as others have mentioned) • The building had an extremely confusing layout—elevators that didn’t stop at all floors, stairs that didn’t lead all the way to the exit level, etc—this could be fixed very simply with better labeling and directional signage in the hallways and elevators Cons: • The hot tubs were a MAJOR disappointment; the water was not nearly hot enough, there was a lack of towels, and no place to change or leave things inside (the hotel should turn the guest room next to the pool entrance into an area with cubbies, robes, more towels, etc) • The walls and doors were very thin, to the point that we could hear conversations from the room next door and everything happening in the hallways • The lighting in the room was dismal, it was fine during the day but extremely dark at night (there were no overhead lights, just a few small lamps in the room) • We had to use water from the bathroom sink to fill our water bottles and the coffee maker, which normally isn’t a problem except that the sink water was cloudy and tasted a bit odd; it would have been nicer if the hotel could provide refillable glass jugs with fresh water each day (as other hotels in this category have been doing) • Elevator buttons were often broken (and no one seemed to be fixing them) • Our porch roof had peeling paint and exposed plywood, it looked very run-down…
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Date of stay: March 2022
Location
Cleanliness
Service
2 Helpful votes
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Our ski valet team works hard to ensure a seamless experience for all so we're happy that their hospitality was a memorable part of your visit. That said, we're sorry that your dip in the hot tub wasn't as relaxing as you would have liked. While we must follow protocols regarding the temperature, to ensure a safe experience, we will look into this to ensure everything is as it should be. Your comments will help us improve, and we appreciate you sharing them. We'd be very grateful for the chance to serve you again in the future.
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I can't say enough good things about out experience at Viewline! First I'll start with the obvious, the place is beautiful, ski-in ski-out, the rooms very comfortable and decorated beautifully. The restaurant downstairs has great food and the lobby bar has a very nice atmosphere with live music. That's what you can see but here's the best part of all....the staff, from the Manager, front desk, concierge all led by an amazing Director are all so friendly, competent and happy to make your stay everything you could possibly hope for! We had a little snag when we arrived (not at this property) but with the help of the director our vacation was saved!! Thank you Viewline and Mrs C for all you did to make our trip unforgettable!
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Date of stay: February 2022
Location
Service
Sleep Quality
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Thanks for being our guest at Viewline Resort Snowmass and for joining us while you were in town to hit the slopes. It was truly a pleasure having you as our guest, and we hope that your five-star rating means you have plans to come back again soon!
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I just got back from a trip where I had a group of 55 people stay at the Viewline. Overall, I was quite pleased with the hotel, and would recommend it to others. The rooms were very nice, with beautiful bathrooms and big TVs on the wall. The lobby and common areas were perfect and gave a great view of the mountain. The staff was super friendly, especially where it counts. Kudos to the ski valet crew....possibly the best I ever experienced! The food options were very good, plus the Snowmass Mall next door has lots of good options. I especially loved the First Chair coffeeshop.....awesome breakfast sandwiches and coffee. We had a bunch of billing issues (they just implemented a new system), but the front desk was able to resolve these issues very quickly. It's ashame to see so many bad reviews here. I think there is a portion of the clientel in Aspen that has zero tolerance for mistakes....I would suggest taking these negative reviews with a "grain of salt". A mile walk to your room? Come on.....seriously? Were there issues? YES, but the staff was very friendly and worked hard to address the issues quickly. My only complaint is that the elevators are very annoying. Super slow! Overall, my whole group loved this hotel, and we hope to be back soon....…
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Date of stay: March 2022
Value
Rooms
Service
1 Helpful vote
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
We're so happy to hear that you and your entire group had a wonderful stay. While we're sorry that there were some issues during your visit, we're very grateful that our friendly team could address them to ensure an overall enjoyable visit. The next time you're looking for comfortable accommodations and great amenities in a prime location, think of us!
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STAY AT ANYWHERE BUT HERE!!!!! We stayed here twice in the past when it was Westin. We never liked the room and worst being half of hotel rooms require to take 2 different elevators and it’s literally more than a mile walk each way. But we liked the location so when it said it went through major upgrade and it was upgraded to Autograph Collection, we decided to give it a try. HORRIBLE IDEA!!!! Never in my dream they got worse but they did. WTH?!?! Nothing changed (if anything maybe some carpets?!) and now even have worse service! And elevator doesn’t work (the call button from the ski valet) therefore you wait till someone happens to come down or walk up 2 flight of stairs in your ski boots. Then you take 2 different elevators and walk more than a mile to your room. Horrible service, ridiculously overpriced. The only saving grace is the ski valet team. Stay at St Regis (it’s about the same price but because of the location we chose here as lifetime Platinum member at BonVoy). Or stay at Viceroy. People speak very highly of that place. Wish we stayed there.…
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Date of stay: March 2022Trip type: Travelled
2 Helpful votes
Helpful
Response from General Manager, General Manager at Viewline Resort Snowmass
Responded 2 weeks ago
Guest feedback is always appreciated and welcome, so thank you for taking the time to share your thoughts. We're very disappointed to hear that you were not impressed with our various updates and that you had concerns regarding service. It's our goal to help every guest have a fantastic stay. Rest assured, your comments have been discussed and we've used them to improve. We cannot change the past, but it's our hope that you'll join us again in the future. We'd be grateful for the opportunity to not only meet your expectations but to exceed them.
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PRICE RANGE
$337 - $1,042 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the silvertree hotel snowmass village, the silvertree hotel and conference center, silvertree hotel snowmass village
FORMERLY KNOWN AS
Viewline Resort Snowmass, Autograph Collection
LOCATION
United StatesColoradoSnowmass Village
NUMBER OF ROOMS
254
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Claim Your Listing Frequently Asked Questions about Viewline Resort Snowmass
Which popular attractions are close to Viewline Resort Snowmass?
Nearby attractions include Gene Taylor Sports (0.1 km), Snowmass Sports (0.03 km), and Slow Your Roll Bowling Alley (0.1 km).
What are some of the property amenities at Viewline Resort Snowmass?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Viewline Resort Snowmass?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Viewline Resort Snowmass?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Viewline Resort Snowmass?
Yes, paid public parking nearby and valet parking are available to guests.
What are some restaurants close to Viewline Resort Snowmass?
Conveniently located restaurants include The Stew Pot, IL Poggio, and Fuel.
Are there opportunities to exercise at Viewline Resort Snowmass?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Viewline Resort Snowmass have airport transportation?
Yes, Viewline Resort Snowmass offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Viewline Resort Snowmass located near the city centre?
Yes, it is 0.9 km away from the centre of Snowmass Village.
Are any cleaning services offered at Viewline Resort Snowmass?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Viewline Resort Snowmass?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.