I visited the Viewline Resort for my birthday in the beginning in April and I was just blown away. I reached out to the Front Office Manager, Nelson to let him know that I was celebrating a special occasion and they indeed took care of me. I was assigned an amazing suite facing the gondolas at Snowmass. Our balcony was extremely spacious and was just perfect for the occasion. Suellen who checked me in sent me a nice gift and a handwritten note as well. For some reasons, their Room Service was not available one night, but the restaurant delivered our food to our room anyways. Even though we had no problems picking it up, they still went above and beyond for us. We truly felt so special! I will definitely return to the Viewline Resort, hopefully in the summer too!! Thank you Viewline Team!!…
We recently returned completed an excellent stay at the "new" Viewline. We've stayed quite a few times at the previous Westin so I can compare. The location has not changed, this is one of the best located hotels in Aspen-Snowmass in my opinion. True ski in/out, right on the upper mall for food & shopping, and at the top of the skittles cabriolet to easily get down to the base area. The remodeled lobby and rooms are nice, an improvement over the Westin if not a "brand new" hotel. Service - we've always had a positive experience. We had immediate luggage help upon pulling up, and big compliments to Ingrid at the front desk who was very sweet with our young daughter and the manager Kevin who worked through an "awkward" interaction with another visitor and also made sure we had a really great room (thanks!). Ski valet guys are always on the spot and very helpful. Food - breakfast is ok, a simple buffet. A la carte options are just pancakes and omelets. It'd be nice if there were some additional options. We ate dinner twice at Stark's and were pleasantly surprised. Not cheap, but it's Aspen. Excellent steak frites, burger, salad, etc. All with very friendly and attentive service. You're certainly paying for the location but it's a great place to stay.…
I am a long time ski guide and always make it a point to visit Aspen. My “go-to” Hotel is the Viewline, formerly The Westin in Snowmass Village. Our visit this week was terrific thanks to the Bell desk support of Chris Blanco and his team. Chris along with Raphael and Franco provided great service and took time to show they cared. Chris and team are great Ambassadors for the hotel. They are also incredibly efficient in managing the guest’s bags and creating optimal throughout for the department so carts are always available for the guests. It was impressive to watch them work. We had even lost our valet pass but they knew immediately where our keys where and which car we had. Thanks again guys! We’ll be back!!
We stayed here as a family of 4 and were very comfortable in the 2 queen bedroom. The service here was great. I had read some reviews about lack or service, but we found everything to be fantastic. We had help right away unloading and getting our gear to our room, and even our skis to the valet that night. We enjoyed the breakfast buffet the next morning and only had to walk about 50 feet to the ski run. The pool and 2 hot tubs were also wonderful features that we enjoyed. They had live music Saturday night and after that it was fun to walk the Snowmass Mall to find food and shop. They had surface lots we were able to park our oversized vehicle at which was also great. Many hotels can't accommodate a large truck in a parking garage, so it was nice to have above ground parking here. Our last ski day my son was involved in a small ski accident and the front desk staff were extremely helpful in getting me ice and bags for him. We can't wait to come back next year to ski and stay again. Another plus- we were not expecting housekeeping services, so we set our full trash can outside in the hall. We came back that day to find housekeeping visited. Not sure if that was just because we set the trash out, or if they are doing that for all rooms. It was a pleasant surprise.…
Great property recently updated. Lovely lounge bar area. Long walk to parts of the hotel. Lobby staff were great. Carolina Griffith Director of guest services was amazingly collaborative and accommodating for our family. Dining advice from Celeste Diamond was superb. She made all our reservations and sent us a well described itinerary. Overall amazing staff and experience.
Great slope-side location and nice lobby. Building is old with poor layout. Property needs a major remodel. Average service. Rooms are really hot. Need a car or use public transportation. Buffet breakfast is decent but restaurant is tired.
Overall, we really enjoyed our stay at the Viewline and in Aspen/Snowmass. The Viewline is a nice hotel in a great location, though it does have some pros and cons-- Tips: • If you’re staying in the “Alpine” section of the building, it is much faster and more convenient to use the entrance on Fall Lane to get into the building (rather than dragging yourself and your things across a mile of interior hallways) and use the exterior stairways to go to/from the lobby and pool areas Pros: • Newly updated, nicely furnished, and very clean • There are nice fire pits, shops, and restaurants in the area, the sky cab was fun, and the pedestrian mall was convenient • The bus system is excellent and made it easy to access the other ski resorts and Aspen • The ski valet was very fast and had friendly staff • Hotel staff were pleasant and helpful • There was convenient "free" parking (it is included in the nightly resort fee) Mixed: • Nice coffee maker and fridge in the room, though some of the coffee capsules didn’t brew properly and just spewed steam • The bathroom and products were nice, though we did experience lukewarm water and low shower pressure during peak times (as others have mentioned) • The building had an extremely confusing layout—elevators that didn’t stop at all floors, stairs that didn’t lead all the way to the exit level, etc—this could be fixed very simply with better labeling and directional signage in the hallways and elevators Cons: • The hot tubs were a MAJOR disappointment; the water was not nearly hot enough, there was a lack of towels, and no place to change or leave things inside (the hotel should turn the guest room next to the pool entrance into an area with cubbies, robes, more towels, etc) • The walls and doors were very thin, to the point that we could hear conversations from the room next door and everything happening in the hallways • The lighting in the room was dismal, it was fine during the day but extremely dark at night (there were no overhead lights, just a few small lamps in the room) • We had to use water from the bathroom sink to fill our water bottles and the coffee maker, which normally isn’t a problem except that the sink water was cloudy and tasted a bit odd; it would have been nicer if the hotel could provide refillable glass jugs with fresh water each day (as other hotels in this category have been doing) • Elevator buttons were often broken (and no one seemed to be fixing them) • Our porch roof had peeling paint and exposed plywood, it looked very run-down…
I can't say enough good things about out experience at Viewline! First I'll start with the obvious, the place is beautiful, ski-in ski-out, the rooms very comfortable and decorated beautifully. The restaurant downstairs has great food and the lobby bar has a very nice atmosphere with live music. That's what you can see but here's the best part of all....the staff, from the Manager, front desk, concierge all led by an amazing Director are all so friendly, competent and happy to make your stay everything you could possibly hope for! We had a little snag when we arrived (not at this property) but with the help of the director our vacation was saved!! Thank you Viewline and Mrs C for all you did to make our trip unforgettable!
I just got back from a trip where I had a group of 55 people stay at the Viewline. Overall, I was quite pleased with the hotel, and would recommend it to others. The rooms were very nice, with beautiful bathrooms and big TVs on the wall. The lobby and common areas were perfect and gave a great view of the mountain. The staff was super friendly, especially where it counts. Kudos to the ski valet crew....possibly the best I ever experienced! The food options were very good, plus the Snowmass Mall next door has lots of good options. I especially loved the First Chair coffeeshop.....awesome breakfast sandwiches and coffee. We had a bunch of billing issues (they just implemented a new system), but the front desk was able to resolve these issues very quickly. It's ashame to see so many bad reviews here. I think there is a portion of the clientel in Aspen that has zero tolerance for mistakes....I would suggest taking these negative reviews with a "grain of salt". A mile walk to your room? Come on.....seriously? Were there issues? YES, but the staff was very friendly and worked hard to address the issues quickly. My only complaint is that the elevators are very annoying. Super slow! Overall, my whole group loved this hotel, and we hope to be back soon....…
STAY AT ANYWHERE BUT HERE!!!!! We stayed here twice in the past when it was Westin. We never liked the room and worst being half of hotel rooms require to take 2 different elevators and it’s literally more than a mile walk each way. But we liked the location so when it said it went through major upgrade and it was upgraded to Autograph Collection, we decided to give it a try. HORRIBLE IDEA!!!! Never in my dream they got worse but they did. WTH?!?! Nothing changed (if anything maybe some carpets?!) and now even have worse service! And elevator doesn’t work (the call button from the ski valet) therefore you wait till someone happens to come down or walk up 2 flight of stairs in your ski boots. Then you take 2 different elevators and walk more than a mile to your room. Horrible service, ridiculously overpriced. The only saving grace is the ski valet team. Stay at St Regis (it’s about the same price but because of the location we chose here as lifetime Platinum member at BonVoy). Or stay at Viceroy. People speak very highly of that place. Wish we stayed there.…
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