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The Westin Snowmass Resort

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743 Reviews from our TripAdvisor Community

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Showing 706: English reviews
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Sao Paulo, SP
Reviewed yesterday NEWvia mobile

Very good location if you like skiing in snowmass mountain. It is really ski-in / ski-out. Bedroom are brand new and spacious. Don't expect luxurious accommodation. The price is fair vis a vis the location in the mountain.

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Helpful?
Thank Thais P
Reviewed 4 days ago NEWvia mobile

Upon check-in, the front desk only had one person. As my family walked up to him, he quickly walked away after seeing us without saying a word. How terribly rude! He came back a few minutes later (name was Axel, often saw him running around and ignoring guests) and had someone else check us in. He stood watching over the...

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Helpful?
3Thank GFamily02
New York City, New York
Reviewed 6 days ago NEWvia mobile

Perpetually understaffed from long lines at the front desk, not enough shuttle drivers, and lack of bellmen (1 guy coordinator bags and shuttles). The front desk staff seems obviously inexperienced, everyone unsure of what to do and needing to check with their manager. I was charged for a prepaid reservation and needed to follow up 2x to have it removed....

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Helpful?
1Thank Bonnie C
Management response:

Thank you for your valuable feedback, we are sorry to hear that you were not fully satisfied with your stay. We are truly disappointed for the multiple inconveniences you faced with our front desk and transportation services and have addressed the issue with each department. Please be assured that almost missing your flight is simply unacceptable to us and we...

Delray Beach, Florida
Reviewed 1 week ago via mobile

The front desk management is awful. When faced with problems they smile and say 'I'm sorry" without resolving the issue. We were given wrong information about the Kids Club hours (open at 10am) that we based our day around. It turns out that it actually opens at 2pm. We essentially wasted a day of skiing based upon their incompetence. When...

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Helpful?
Thank Tim L
Management response:

Thank you Tim for your feedback – we deeply apologize for the many inconveniences you encountered and for the inadequacy of service on our end. We are sorry to hear valuable moments and memories were lost from your vacation and will certainly investigate where any miscommunication may have occurred. The difficulty you faced in no way reflect the Westin service...

Kopavogur, Iceland
Reviewed 1 week ago

We stayed here for a week. The hotel was great, everything lived up to expectations. The ski valet team did a great job and all the staff was very friendly. The hot tubs are nice and all the facilities at the resort are excellent. The only downside is the very high price of breakfast in the Snowmass kitchen, but other...

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Helpful?
Thank Ásgeir B
Atlanta, Georgia
Reviewed 1 week ago via mobile

All the reviews about bad service are spot on. There were numerous issues, but the most troubling was on our arrival. The Aspen airport was closed because of weather for more than 24 hours. As a result, we were forced to spend the night in Denver and arrived in Snowmass a day late. The Westin still charged us for that...

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Helpful?
Thank D G
Management response:

Thank you for sharing your thoughts, and we deeply apologize for the confusion and inadequacy of service on our end. We do have a thirty-day cancellation policy that attempts to leave room for consideration of personal circumstances such as illness, family matters, transportation, and other emergencies. As a valued SPG Gold Member, we never wish you to leave anything but...

Paget Parish, Bermuda
Reviewed 1 week ago

We were disappointed with the Westin at Snowmass and will not stay here again. We stayed there for 5 nights. The location was great but it felt like no one really cared to make it a good stay for us. Perhaps the management is burned out although the staff tried to be helpful. The Hotel seemed worn. Breakfasts were not...

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Helpful?
Thank robingorham
Management response:

RESPONSE: Thank you for your feedback, and we’re so sorry to hear that you weren’t fully satisfied with your stay. Please accept our sincere apologies that your experience with our staff was anything short of excellent. Rest assured that this is not acceptable by our standards, and we will personally look into this matter to ensure it is addressed. We...

Texas
Reviewed 1 week ago

Took in what previous reviews stated about the layout of the hotel so it wasn't much of a shock upon arrival! We celebrated the new year there so we know it would be booked full and our choice of rooms would be limited. We ended up in the very last room on the far end of the hotel which made...

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Helpful?
1Thank TrvlLuv
Huntington Beach, California
Reviewed 2 weeks ago

This hotel is perfect for skiers. It sits on a primary run and offers a very convenient ski valet. The walk from the ski valet to the slope is no more than 20 yards. You leave your skis and boots with the valet after skiing and retrieve them in the morning. the valet area offers comfortable benches to take on...

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Helpful?
2Thank Barbara M
Whistler, Canada
Reviewed 2 weeks ago

great if you want a hotel right on the slopes but otherwise it's worn and moldy with rooms that smell like ashtrays and stained carpets and they charge you a resort fee so you can use the internet and public transport that's already free - another sneaky way to rip you off. if you can find another hotel in snowmass...

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Helpful?
1Thank jurajfox
Management response:

Thank you for your feedback, and we’re so sorry to hear that you weren’t fully satisfied with your accommodations. Please know that what you describe is not acceptable by our standards, and we will be sure to investigate the issues you have brought to our attention, and follow up with our teams to ensure your experience is not repeated. The...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located in the center of Snowmass Village, the Westin Snowmass Resort offers guests ski-in/ski-out access to Snowmass Mountain, which has more trails than any other mountain in the country. ... more   less 

Additional Information about The Westin Snowmass Resort

Address: 100 Elbert Lane, Snowmass Village, CO 81615 (Formerly The Silvertree Hotel & Conference Center)
Region: United States > Colorado > Snowmass Village
Price Range: ₹ 10,830 - ₹ 64,781 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Snowmass Resort 4*
Number of rooms: 254
Reservation Options:
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Also Known As:
The Silvertree Hotel Snowmass Village
The Silvertree Hotel And Conference Center
Silvertree Hotel Snowmass Village
Hotel Style:
#3 Ski-In / Ski-Out Hotel in Snowmass Village
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Snowmass Resort staff and other travellers.
8 questions
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Phoenix, Arizona
over a year ago
Denver, CO
11 months ago
over a year ago

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Questions? Get answers from The Westin Snowmass Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go for the cheaper rooms with 2 queen beds facing the ski slope.”
 of 5 bubbles robingorham, 15 Feb 2017 | Read review
“Not sure about the rooms, but the suites are outstanding at this hotel!”
 of 5 bubbles 421alexanderi, 28 Jan 2017 | Read review
“Elevator side rooms on 2nd floow have higher ceilings”
 of 5 bubbles nlonl, 3 Jan 2017 | Read review
“get newer room with walk-in shower”
 of 5 bubbles ajsue, 2 Jan 2017 | Read review
“Ask for a room in the main building.”
 of 5 bubbles Gazelle79, 2 Nov 2016 | Read review
5 of 5