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Viceroy Snowmass

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Viceroy Snowmass
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757 Reviews from our TripAdvisor Community

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Showing 717: English reviews
Fort Worth, Texas
Reviewed 6 January 2015

Cannot say enough about this hotel. Staff was fantastic. The front drive personnel were great and took me in their vehicle for free to anywhere I wanted in Snowmass which included the grocery store. The hotel is truly ski-in and out. My room was on the same floor as the hotel's ski valet which was spot on and excellent. My...

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Helpful?
1Thank Michael A
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

Thank you so much for taking the time to write about your positive experience here at the Viceroy Snowmass! We are very happy to hear you enjoyed our ski-in/ski-out location and convenience of a full service, slope side resort. We trust we will have the opportunity to welcome you back very soon, especially to experience our award winning spa! Best,...

Toronto, Ontario
Reviewed 6 January 2015

I have owned a Relais Chateux hotel so I have a lot of experience in high end hotel stays and service. I take these type of reviews and the effect they can have very seriously. We were very disappointed with the overall quality of our week long stay at our first Viceroy visit. When reading the prior reviews, it is...

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4Thank Hugh-Stockhorn
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

Thank you for taking the time to reach out on TripAdvisor though I am disappointed you didn't take the time to speak to me personally as I was on site daily over the festive season. Viceroy Snowmass is proud of its performance as a seasonal resort. As a seasonal resort we do have new colleagues join the 200+ season round...

Cannes
Reviewed 6 January 2015

We trusted the travel agent that recommended this hotel since its rated 5 Star. Externally the hotel look very beautiful in a great location. No one care to explain about how the breakfast or the choices we could have, seem that they assuming everyone knows even when you a new guest . Had a reservation for dinner one night, the...

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Helpful?
Thank Celine2013
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

Thank you very much for taking the time to give us your constructive feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input that we can continue to improve so as to ensure the ongoing...

Reviewed 2 January 2015

Do not ever stay at this hotel. Horrible experience! Checked in only to find out our room had been given to someone who had complained about their room. We get to our room only to be told that the carpets are wet due to a dog previously occupying the room and the carpets needed to be washed. The carpets were...

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Helpful?
15Thank Ykhodsaad
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

We are presently disputing this post... Hugh Templeman Regional Vice President and General Manager

Little Silver, New Jersey
Reviewed 31 December 2014

Viceroy Snowmass is in a great location however the service no where near what it was or should be. Rooms are comfortable except for pillows, lobby and restaurants have very uncomfortable furniture, phones do not woek, concierge has no clout, i was there and 4 days my room was not made up until 4 pm. Breakfast is buffet - 43...

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Helpful?
2Thank Gary B
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

Thank you for taking the time to give us your constructive feedback in regards to your recent stay. Although we are happy to hear you benefited from our location, ski valet, valet team and Justin at the bar, we are unhappy at the service you experienced. We offer housekeeping between 8:30 am and 5:00 pm, we apologize that the time...

Venice, Florida
Reviewed 28 December 2014

Picked this hotel because of the great reviews. Unfortunately I did not experience the same experience. The staff while friendly didn't quite seem to get it. I felt like most of the staff was part timers working over the holiday to make some extra money. They weren't trained properly and the concierge service in particular lacked what I would expect...

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Helpful?
3Thank John S
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

Thank you very much for taking the time to give us your constructive feedback on your recent visit with us. I apologize that we were not able to fulfill all your expectations as we strive to create the most positive experiences possible. It is only through such input that we can continue to improve so as to ensure the ongoing...

Reviewed 19 December 2014 via mobile

I stayed at the Viceroy Snowmass on a 6-night ski trip and it was just amazing! We stayed on a 2-bedroom suite which had a very nice and well equipped kitchen along with an spacious living room and terrace overlooking the mountain. The resort is ski-in/ski-out and although we only were able to benefit from this on the last day...

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Helpful?
3Thank enbaar
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

We look forward to welcoming you back and are so happy to hear that you enjoyed your ski vacation here in Snowmass Colorado! Thank you for sharing your recent experience with fellow travelers, we are delighted to hear how much you enjoyed all of the wonderful amenities our property has to offer and most importantly, the impression our staff left...

Reviewed 7 December 2014 via mobile

The Viceroy was one of the best hotels i've ever stayed at. Had a short trip to snowmass with the girlfriend and couldnt be happier about our stay at the Viceroy. The room was immaculate, the service was awesome (sometimes even a little to much for me, im not one who gets pampered a lot.) sadly the ski in ski...

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Helpful?
3Thank BetterDaze024
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

We are so happy that your recent stay far exceeded your expectations and that this is one of the best hotels you have ever stayed in. We thank you for your time in sharing your experience through TripAdvisor and look forward to welcoming you back very soon! Warm Regards, Hugh Templeman Regional Vice President and General Manager

NYC
Reviewed 7 December 2014 via mobile

Super friendly staff and a clean, modern hotel combine to make this a solid spot to stay. They make you feel at home here. And the rooms are also a plus with very modern appliances and bedding. Only issue we have is how boring Snowmass village is early in the season. While the skiing is great, après ski could use...

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Helpful?
Thank smkluck
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

Thank you so much for taking the time to write a review about your recent stay, we are delighted to hear that you felt at home here at the Viceroy Snowmass. We are happy to hear you enjoyed the relaxing atmosphere that Snowmass has to offer and that you were able to enjoy the early season snow we received. Warm...

Reviewed 29 November 2014 via mobile

On a honeymoon trip, we stayed here for opening day at snowmass. After leaving a super posh hotel in downtown aspen (within $20 per night price), we had to slow the pace down to more of a condo feel and less energy. Not too many businesses around were open or fully set up as it was the day before opening...

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Helpful?
Thank Reed M
GMViceroySnowmass, General Manager at Viceroy Snowmass, responded to this review

Congratulations on your recent nuptials! We are very happy to hear that you joined us for part of your special occasion. Thank you for taking the time to write a review to share your feedback about your experience with us. We trust we will have the pleasure of welcoming you back in the very near future and for many more...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Ski-In / Ski-Out
  • Non-Smoking Hotel
Food & drink at the hotel
Eight K Restaurant
Eight K Restaurant
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Viceroy Snowmass is the crown jewel of Snowmass Village, Colorado. Designed by Jean-Michel-Gathy of Denniston International, the resort is environmentally conscious through responsible choices of finishes and materials, and a community leader in green operations and guest service offerings. The resort's rustic sophistication provides exceptional comfort and warmth, for family and friends to gather and create lasting, indelible memories. ... more   less 

Additional Information about Viceroy Snowmass

Address: 130 Wood Road, Snowmass Village, CO 81615
Region: United States > Colorado > Snowmass Village
Price Range: ₹ 15,055 - ₹ 1,66,207 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Viceroy Snowmass 4.5*
Number of rooms: 173
Reservation Options:
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Also Known As:
Viceroy Snowmass Hotel Snowmass Village
Hotel Style:
#1 Green Hotel in Snowmass Village
#1 Family Hotel in Snowmass Village
#1 Ski-In / Ski-Out Hotel in Snowmass Village
#1 Spa Hotel in Snowmass Village
#2 Romantic Hotel in Snowmass Village
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy Snowmass staff and other travellers.
8 questions
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Questions? Get answers from Viceroy Snowmass staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Ski slope access.”
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