We just spent 2 nights at WestWall. Very attractive property and furnishings with hot tub and small pool. We were disappointed that they provided no bathrobes, q-tips or cotton pads in bathroom. A couple of light bulbs were out and sink in bathroom did not drain properly. Guest book clearly stated daily towel, trash and bed service but when we called to say room not serviced front desk said required 24 hour notice. No coffee available in lobby in early morning and no decaffeinated available at all.
Great lodge and outstanding customer service. The lodge/condo was luxurious, well equipped with outstanding views. We had C204, it was labeled as “neighborhood views” The views were down valley but of the mountain range opposite of Mt Crested Butte. We spent most evenings on the deck with this view. Someone mentioned earlier that there weren’t many chairs (loungers) at the pool…there we 5. It didn’t matter because there was never more than 2 people out there all week. One evening we asked the front desk about restaurants nearby. He checked, noticed none were open (6:00pm) and offered to go down into town and pick up dinner! The lodge is about a 1/2 mile walk up to the base/restaurants (when open) and the 2 chair lifts. Great hikes right out the door.
I made last minute plans and decided to stay at the West Wall Lodge. Within an hour of my reservation, my fiancés flight from Denver to Gunnison was canceled, so she flew into Montrose. I called West Wall back immediately to tell them I had to drive 2 hours to pick her up, so we were just going to stay the night in Montrose (stayed the night at the beautiful Bridges Golf and Country Club). Now I completely understand that my room was "non refundable", but come on. $455 (w/tax) for a room that wasn't even used....in the off season nonetheless, and only offering an unspecified "discount" the next time I stay, is pretty poor customer service. I would have been happy with a partial credit or even a voucher towards a future nights stay. I frequent my brothers house in Mount CB several times a year, but I can guarantee I won't be back to West Wall to use my "discount". LOTS of other places just as nice…
Westwall went out of their way for our quick trip. We have long time ties to Vail and Steamboat. This was our first trip to Crested Butte and staying at Westwall made our trip well worth the drive. This is a beautiful lodge. The accomodations were outstanding. Pool, hot tub and fire are is beautiful. Only downfall, was there were little to no chairs to enjoy this area. Understandable due to covid, however just visiting Vail the previous week, one of the best places to enjoy time was pool side. It was very welcoming. We were not able to spend time in this area due to lack of seating arrangement. Everything else was outstanding.
WestWall continues to get better and better. BEn is a fantastic manager for this property and his attention to his guests is appreciated. The property is a great value in a ski world that continues to get more expensive each year. After 42 years of skiing a host of locations, I can honestly say Crested Butte is a great value and has it all.