I made last minute plans and decided to stay at the West Wall Lodge. Within an hour of my reservation, my fiancés flight from Denver to Gunnison was canceled, so she flew into Montrose. I called West Wall back immediately to tell them I had to drive 2 hours to pick her up, so we were just going to stay the night in Montrose (stayed the night at the beautiful Bridges Golf and Country Club). Now I completely understand that my room was "non refundable", but come on. $455 (w/tax) for a room that wasn't even used....in the off season nonetheless, and only offering an unspecified "discount" the next time I stay, is pretty poor customer service. I would have been happy with a partial credit or even a voucher towards a future nights stay. I frequent my brothers house in Mount CB several times a year, but I can guarantee I won't be back to West Wall to use my "discount". LOTS of other places just as nice…
Westwall went out of their way for our quick trip. We have long time ties to Vail and Steamboat. This was our first trip to Crested Butte and staying at Westwall made our trip well worth the drive. This is a beautiful lodge. The accomodations were outstanding. Pool, hot tub and fire are is beautiful. Only downfall, was there were little to no chairs to enjoy this area. Understandable due to covid, however just visiting Vail the previous week, one of the best places to enjoy time was pool side. It was very welcoming. We were not able to spend time in this area due to lack of seating arrangement. Everything else was outstanding.
WestWall continues to get better and better. BEn is a fantastic manager for this property and his attention to his guests is appreciated. The property is a great value in a ski world that continues to get more expensive each year. After 42 years of skiing a host of locations, I can honestly say Crested Butte is a great value and has it all.
We have stayed here many times. Love it! Everyone’s friendly. Great location! You are practically on the slopes. The bar at the front lobby is a great gathering space, provides warm, fresh cookies every afternoon. Front desk is friendly and helps with anything needed. My only complaint (I think I say this every year) is everything shuts down around 7-8pm, hot tub etc.
We are long-time Vail skiers (>40 years) but had become disillusioned by the whole Vail scene. So it seemed that a trip to “not Vail” was in order! Crested Butte has a reputation of being an authentic town with real people and a great mountain, but where to stay? Westwall Lodge looked to be ideally located, and based on an extended phone call with Ben (Manager), we made the decision last spring for skiing this year! We will be checking out tomorrow after a wonderful stay, and already thinking about coming back in the summer! A couple of highlights for the skiers: 1. They have their own lift you access by waliking out the back door 2. They have an on site ski rental service that puts your skis outside the door in the morning and brings them back in at the end of the day 3. There is a locker room to store and warm your boots Most importantly this review is to recognize Ben. Things don’t always go smoothly, but Ben was there to fix them! We were so impressed with him when we called for initial information, but even more impressed how he and his staff went out of the way to make our stay perfectly wonderful!! THANK YOU!…
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