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Extended Stay America - Colorado Springs - West

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Rooms
23 Dec24 Dec
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1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Breakfast included
Free Parking
Wheelchair Access
Pets Allowed ( Dog / Pet Friendly )
Free High Speed Internet (WiFi)
Self-Serve Laundry
Laundry Service
Non-Smoking Hotel
Room features
Kitchenette
Non-Smoking Rooms
Microwave
Suites
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Great View
Mid-range
HOTEL CLASS
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Reviews & more
128Reviews
48Photos
3Q+A
27Room tips
Traveller rating
  • 35
  • 27
  • 18
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This hotel says they have a free breakfast. NOT. What they have is a small table in the lobby that has coffee/tea and a choice of cellophane wrapped small muffins or a granola bar. No OJ, milk, cereal, toast. There is also no seating room provided.

Rooms have small kitchen
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Response from 00esa, Manager at Extended Stay America - Colorado Springs - West
Responded 4 weeks ago
John, thank you for your review. We apologize for the difficulties you encountered while you were here and for not meeting your expectations with our grab-and-go breakfast. Please be assured that we have discussed your concerns with the appropriate teams, and we're taking immediate steps to make sure future guests do not encounter the same problems. We will also share your feedback with our Brand Leaders, so they have knowledge of our guests' desires regarding breakfast choices and assists them in determining new offerings. We hope you will consider giving us a second chance the next time you are in Colorado Springs. Sincerely, Hotel Management
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This was the most disgusting place I have ever checked into. There was hair in the bed and hair and old toothpaste in the shower. It smelled like mold and it was filthy. I didn't want an argument with the front desk because the gal there was very rude. I just left and went and fo
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Response from 00esa, Manager at Extended Stay America - Colorado Springs - West
Responded 20 Aug 2018
Stephanie, thank you for your feedback. We want to apologize for failing to provide the level of service and cleanliness you should have received. We have shared your concerns with our front desk and housekeeping teams to prevent this from happening again. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
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This is my 2nd time staying at property. It is close to the Interstate and close to Costco, Trader Joe's and a variety of eating establishments. The property is set up in my opinion more for guests staying one night. There is no daily housekeeping but you can take towels down & e
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Response from 00esa, Manager at Extended Stay America - Colorado Springs - West
Responded 14 Jul 2018
Thanks for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you were satisfied with your stay with us. We appreciate you recommending us and look forward to welcoming you back soon. Sincerely, Hotel Management
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Good hotel for the price. Was only here for one night, so not much to report. Seems like it would be, as the name says, good for an extended Stay. Convenient location. Check-in was a bit slow and cumbersome.
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Response from 00esa, Manager at Extended Stay America - Colorado Springs - West
Responded 22 Jun 2018
Thanks for choosing Extended Stay America for your stay. We are pleased to know your stay with us was enjoyable and that you were impressed with our convenient location. It was good to have you here, and we hope to welcome you back soon. Sincerely, Hotel Management
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My husband and I had to cancel our trip to see family in Colorado Springs because he had to have a heart valve replacement and triple bypass. It was a whole year later that he was cleared. Extended Stay America held our reservation and worked with us to make sure we had the room
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Response from 00esa, Manager at Extended Stay America - Colorado Springs - West
Responded 9 Apr 2018
Thanks for the awesome feedback. We are thrilled to know our location was ideal for your needs and that you were impressed with our top-notch service and facilities. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
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King bed (King Suite)
King suite with pull out sofa
King suite
Hair in kitchen drawers
Dust & dirt on the AC unit
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Are there smoking rooms available?
Is this the hotel that was mentioned in the July 18, 2017 edition of the Denver Post as having bed bugs and the management offered the guest a clean pillow after she found them crawling on the pillow?
I wouldn't know but I never seen any in 9 months and four different rooms while being renovated.
0 votes
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Dear hotel staff & past guests, I am interested in booking a hotel for one week during the Christmas break for my fianceé. Unfortunately, the recent reviews on TripAdvisor had been mixed for the Extended Stay America in West Colorado Springs. What current changes have been made by this establishment to improve its reputation among the traveling public particularly among those who had stated they had a poor experience? Thank you.
I was there in either May or June of this year. I can't remember exactly. I travel through Colorado Springs often. The location was quite convenient, but unless they've hired a new housekeeping staff I wouldn't recommend this location. I paid about $20 more a night for a room at the Residence Inn. This location also has a full kitchen if this is what is interesting to you about the Extended Stay. It is a little further north (maybe a 15-20 min drive to downtown), but everything about it was great. Free breakfast, very clean rooms, evening receptions (hamburgers, pasta, salads, soft drinks, beer, wine, etc...) made the extra $20 well worth it.
0 votes
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"Rooms on west side have view of Pike's Peak and Rockies. Beautiful"
"Families traveling with children should ask for a king suite as it has a pull out couch and a divider wall for additional privacy."
"We rented a studio for two of us, but it could have easily accommodated up to four."
"Ask if there's a 'pet free' area? Not sure if there is one though."
"Be sure to verify non-smoking room if that's important to you."
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PRICE RANGE
US$ 64 - US$ 141 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica colorado springs - west hotel colorado springsextended stay colorado springscolorado springs extended stay
LOCATION
United StatesColoradoColorado Springs
NUMBER OF ROOMS
104
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