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Embassy Suites by Hilton Colorado Springs

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Embassy Suites by Hilton Colorado Springs
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1,179 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Colorado Springs
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Showing 1,175: English reviews
EL PASO TX, United States
Reviewed 11 July 2016

wont go back to this converted Embassy hotel again and probably never...everything is always damp...even in the eating area youll need a sweater....really ....and we were told pool was heated...no even close....and no one checking to bring more towels i had to ask at least 2 times

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Albert M
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Albert M, I would like to apologize for the less than satisfactory stay you had at our hotel. We use the feedback from guests such as you to make improvements that will have positive effects for our future guests. Thank you for providing the kind of information that helps us to improve. I hope you will change your mind...

Reviewed 10 July 2016 via mobile

We came to the Springs to drop off our son at the Academy for I-Day (Inprocessing). We stayed here 10 years ago and appreciate the amenities and size of Embassy Suites' rooms. The location is great, being halfway between the Academy and downtown Colorado Springs. The hotel has been updated adequately, but you can begin to tell its age. The...

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Helpful?
Thank James J
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear James J, Thank you for posting a review about our hotel on TripAdvisor. I appreciate your candid comments, input such as yours helps us to make improvements in our product and services. I am especially happy that you found our staff to be friendly and accommodating. I hope to see you again at our hotel soon. Thank you again,...

Fort Smith, Arkansas
Reviewed 10 July 2016

Room was clean. Restaurant food was good. Breakfast and mgr reception was the worst I have had at an Embassy ... If you are travelling with kids you will like it pool and hot tub stayed full of kids and food was targetting same.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jameswQ8195WL
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear jameswQ8195WL, Thank you for your feedback on TripAdvisor. I am very sorry we did not provide you with a satisfactory experience in regards to the breakfast and Manager's reception. Our hotel is a great fit for many families and leisure guests, especially over the summer months when families are on vacation and kids are out of school. I would...

Reviewed 9 July 2016 via mobile

We stayed here in a suite with two queen beds and a pull out sofa for six nights. Walking in, it seemed like such a wonderful hotel. The layout is beautiful with lots of sunlight, the room has a sink outside the bathroom (as well as inside), there are two TVs, the hotel offers free happy hour and free breakfast...

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Helpful?
Thank Amanda V
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Amanda V, I appreciate your comments, I am genuinely sorry that so many things that started off good in the hotel didn't stay that way. I have shared your comments with my team and we are working on making the needed corrections so that the items you mentioned can be resolved. Please feel free to contact me if I...

Sanger, United States
Reviewed 8 July 2016

I have used Embassy Suites when I travel for over 20 years. I have always found my stay at the Embassy Suites to be a good to great value! The Embassy Suites Hotel in Colorado Springs is no exception! As the title says: Great Hotel, Great Staff equals a Great Experience!!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Stephanie W
Fond du Lac, Wisconsin
Reviewed 8 July 2016

We stayed one night. As soon as we got there, we saw a sign in the room stating a $250 cleaning fee if anyone smokes in the room. I am dead set against smoking, so I was happy to see this. Unfortunately, as soon as I opened my patio door (there was no screen -- just the door), there were...

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Helpful?
Thank schuld66
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear schuld66, Thank you for your feedback, I am sorry to read that we did provide the quality experience that you deserve and should expect. Your comments will help us to retrain and fine tune some of those areas where we dropped the ball. I do hope you will give us another chance and allow me and my staff to...

Great Bend, Kansas
Reviewed 6 July 2016 via mobile

We booked 4 rooms. The floor plan for the rooms was the best we have seen for couples with children, and the rooms were spacious, as was the whole hotel. Breakfast and snack times were generous in their offerings. The rooms were clean, but maybe not spotless. The pool was small for such a big hotel. The location of the...

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Helpful?
Thank Mary K
Abilene, United States
Reviewed 6 July 2016

We started planning 18 months before the actual reunion. We had dealings with all levels of management/staff and all dealings were very professional, polite and efficient. This is the third time to use an Embassey Suites as Reunion Headquarters, but this was the best experience.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John W
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear John W, Thank you very much for entrusting our hotel to host your reunions. I am delighted that from the planning stages to the event itself, everything went well and that it was a good experience for you and your guests. Hopefully we will see you again for a 4th reunion real soon. Sincerely, Jeff Zelkin

Reviewed 5 July 2016

Highly recommend this Embassy Suites for comfort, complimentary breakfast and reception and attentive front desk staff. We ordered room service from the restaurant but it came late, without items we selected and was overcooked. We reported this to the front desk who apologized for this. Got a call after checking out that the entire bill was credited. That's excellent customer...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank joannee924
Staten Island, New York
Reviewed 5 July 2016

1) Very poor lighting in the parking lot. This is a very inexpensive easy fix. Not sure why this was not addressed already 2) ICE machine on our floor was not working. This was not a small hotel Each floor had many rooms. There is no excuse to not having a non working ice machine. 3) The breakfast hours were...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Randy S
jzelkin, General Manager at Embassy Suites by Hilton Colorado Springs, responded to this review

Dear Randy S, Thank you for taking the time to provide feedback on your experiences at the hotel. I do apologize for the lighting issues, non working ice machine and the inconvenient breakfast times and set up. We are working to make the necessary changes you pointed out, I am sorry that they were not corrected prior to your stay...

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Renovated in 2016 our Embassy Suites North Colorado Springs hotel is completely refreshed. Perfectly located, just off I-25, minutes from the University of Colorado, United States Air Force Academy and some of Colorado's biggest attractions. With Pikes Peak as the backdrop and the fresh Rocky Mountain air, our Embassy Suites COS is ideal for your next business trip or vacation. Featuring an upscale modern style ambiance and all the comforts of home, including free Wifi, complimentary cooked-to-order breakfast along with an Evening Reception offering your choice of drinks and light snacks. Our all-suite hotel offers spacious two room suites with a private bedroom and separate living space with a sleeper sofa, large work/dining table and wet bar. Every suite is equipped with complimentary Wifi, a mini-fridge, microwave, two televisions and two telephones. Guests also enjoy working out in our state-of-the-art fitness center and relaxing in our indoor heated pool with hot tub. Other hotel benefits include the 24 hour complimentary business center, free parking, laundry service and on-site convenience store and gift shop. Host your business meetings, large events and Colorado Springs weddings and receptions at the Embassy Suites Colorado Springs hotel. Facilities can accommodate up to 225 guests or for the smaller group we have conference rooms for up to 25. ... more   less 

Additional Information about Embassy Suites by Hilton Colorado Springs

Address: 7290 Commerce Center Dr, Colorado Springs, CO 80919-2629
Region: United States > Colorado > El Paso County > Colorado Springs
Price Range: ₹ 9,457 - ₹ 19,821 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Colorado Springs 3.5*
Number of rooms: 206
Reservation Options:
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Also Known As:
Embassy Suites Colorado Springs Hotel Colorado Springs
Colorado Springs Embassy Suites
Hotel Style:
#5 Green Hotel in Colorado Springs
#13 Romantic Hotel in Colorado Springs
#24 Family Hotel in Colorado Springs
#24 Business Hotel in Colorado Springs
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Colorado Springs staff and other travellers.
16 questions
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Questions? Get answers from Embassy Suites by Hilton Colorado Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Fourth floor, away from highway rooms are the quietest”
PauletteSanta, 13 Apr 2017 | Read review
“unless you all like a damp room ....don't go”
boss525, 6 Apr 2017 | Read review
“Corner suites are large, Pick a suite on the side toward the pool for better views”
Ladyengineer6656, 22 Mar 2017 | Read review
“Worth the extra money for a mountain view room”
alarson214, 20 Mar 2017 | Read review
“Ask for the mountain view.”
Moonietx, 4 Jan 2017 | Read review
5 of 5