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Bad smell ,the 3 ice makers I tried didn't work and couldn't get my room phone to work for a wake up call (they couldn't find a replacement). When I finally had enough and complained, "Jamel" was brash and argumentative. He made me feel like...More
I booked this room for my girlfriend to stay in while she was visiting me over a 3 day weekend. I went to the hotel and checked in for her, since it was all booked in my name, and when I went into the room...More
Would only consider staying here again once remodeling is complete. The condition of areas of this lodging were shabby. The beds were quite clean; but, the mattress were lumpy and soft. Parking was inadequate and lighting was not good at all in the back of...More
I agree with Herb854...who says the staff tries very hard to make your stay as pleasant as possible. BUT.. this hotel needs updating. Our king bed room was in need of brighter lighting. When are hotels going to put LED lights in the lamps instead...More
This hotel surpassed my expectations for the price. Staff was pleasant and helpful. Lobby was a bit dated but very nice. Beds super comfortable and breakfast buffet was beyond what I was anticipating. It's located convienently close to 25, and is super close to downtown...More
Wow! This was very much NOT my experience. They did not ask where we were from when reserving a room (although we are from out of state) and never had any rude experiences, booking, checking in, etc. actually, they were... More
Wow! This was very much NOT my experience. They did not ask where we were from when reserving a room (although we are from out of state) and never had any rude experiences, booking, checking in, etc. actually, they were quite helpful during the reservation call and when we checked in and needed to find a place to get a bite to eat. I did call the hotel directly when booking (not N 800#), as I always do. Not sure if that may have made a difference for you. I do know it was made clear it was a no smoking facility (no weed) which was one of the reason I chose this place. I am sorry your experience was negative. We had a great time and it was conveniently located for Garden of the Gods as well as Pikes Peak..