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BEST WESTERN PLUS Castle Rock

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515 Reviews from our TripAdvisor Community

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Showing 501: English reviews
Gretna, Nebraska
Reviewed 2 days ago NEW

Come back to the room after a long day to find my room wasn't clean. Front desk didn't care. Never stay at this place again. When I asked for new towels the staff seemed pissed. My 12 year old asked why they would be named Best Western? More like "worst western" dad.

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Helpful?
Thank jeffhY7161NY
Parker, Colorado
Reviewed 5 days ago NEW

My In-Laws have stayed here twice and they can't stop raving about it. He rooms are comfortable and clean, they love the ample breakfast, my kids come spend the night and go swimming and the hotel staff welcomes us all. This time we spent a fair amount of time in the lobby due to so many of us coming together...

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Thank missseattle2016
Winnipeg, Canada
Reviewed 1 week ago

We stayed here in August and had Room 106. The room was spotless; the lamps, night tables, bed headboard, walls, mirrors etc. not a speck of dust or smudges anywhere. It also had a new phone and remote. Lots of restaurants nearby and the hotel has discounts at several of them. Staff excellent. What a pleasure to stay there and...

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Helpful?
Thank Abbey_11
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Abbey_11 for your wonderful 5 star review! We are pleased to hear that you were so impressed by our facility back in August. We truly strive to provide a superior level of cleanliness and are happy to hear that we exceeded expectations. Thank you for your kind comments in regards to our entire staff! We are glad to...

Chicago, Illinois
Reviewed 2 weeks ago via mobile

We strayed and thought it was worth the price. In a location close to all the shopping and the staff was friendly. Good breakfast. Exercise room was kind of skimpy but I always work w what they got. If u don't want to stay in a pet used room, ask for 2nd floor.

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Helpful?
Thank Albert N
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Albert N for your recent review! We appreciate you taking the time to let us know what you enjoyed about your stay and how we can improve for the future. Thank you for your comments for future guests in regards to our pet friendly rooms on the first floor- it is good information for them to know! We...

Reviewed 4 weeks ago

Stayed here for 2 nights. Worn and old looking. The room did not smell good so we got a spray from the reception. Breakfast was ok but starting to get a little bit tired of best western standards. Could do better. Wifi was good as was parking.

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Helpful?
Thank Stuart M
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Stuart M for your recent review! We truly strive to provide the best customer service and overall product in the area- we use all feedback for further improvements for future guests. We apologize that you found your room to be outdated and that there was an odor present. We are glad to hear that you were able to...

Reviewed 18 October 2016

The Castle Rock Best Western Plus, is not only in a great location, close to shopping and sites - but the hotel was clean and inviting - we really didn't want to check out. The King size bed was very comfortable, if we had more time we would have used the amenities offered (pool and gym). I would and did...

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Helpful?
Thank sharonlH7567CJ
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Sharon for your recent 5 star review! We truly appreciate your recommendation to friends and family! We are glad that you found our property to be inviting, clean and that you didn't want to check out! We look forward to seeing you again the next time you're in the Castle Rock area- hopefully for a longer visit so...

Boca Raton, United States
Reviewed 17 October 2016

Accommodating & friendly staff. Quiet even over the busy weekend. Outlet malls in walking distance and close to I-25. Great restaurants, movie theaters, etc.. The suites are great for business and they provide a free Ethernet cable instead of spotty limited access wireless.

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Thank Joe A
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Joe A for your "Great value- great location" review! We are pleased to hear that you had such an enjoyable stay here with us! We hope you enjoyed the local attractions and restaurants nearby. We truly strive to provide the best customer service and overall product in the area- we appreciate the kind comments in regards to our...

montrose, United States
Reviewed 8 October 2016

My wife and I prefer to stay at Best Westerns, it is our lodging of choice. This is only the second time we have stayed at a Best Western Plus, everything about our stay was first rate. From the welcome at the front desk to the presentation of the property to the breakfast, this is definitely a four star operation.

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Helpful?
Thank Rod M
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Rod M for your recent 5 star review! Thank you for your loyalty to the brand! We strive to provide the best overall product and customer service in the area- your comments let us know that we are truly doing a great job! I will personally pass this review on to my entire staff and let them know...

Abilene, Texas
Reviewed 28 September 2016

This was a last minute decision and I was very pleased. I had a small balcony that I was able to enjoy the next morning. Breakfast was still fresh and plenty when I finally went to have it. This is close to other restaurants and even the Outlet Mall.

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Thank Michele G
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you Michele G for the recent review! We appreciate you taking the time to let future guests know exactly what you enjoyed about your stay. Our Balcony Suites are indeed enjoyable and have a great view of the mountains. We are happy to hear that you enjoyed our full complimentary breakfast buffet in the morning and the nearby Outlet...

Reviewed 25 September 2016

It is a good place to stay, just off the freeway, with shopping and resturants cosemel by. Also close to factory outer stores. Small problems were: cool water in hot tub, only one elevtor, no washcloths in room two of three days.

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Thank 789valw
Mallory S, Director of Sales at BEST WESTERN PLUS Castle Rock, responded to this review

Thank you 789valw for the recent review! We appreciate you taking the time to let us know what you enjoyed about your stay and comments on how we can improve for the future. We are glad to hear that you enjoyed our convenient location and close proximity to local restaurants and attractions. I will make sure to personally pass your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Laundry Service
Official Description (provided by the hotel)
The Best Western Plus in Castle Rock is conveniently located off the I-25 corridor with access to many amenities.We are located directly south of the Outlets of Castle Rock and within walking distance to many restaurants. Downtown Castle Rock, Denver and the Rocky Mountains are just a short drive away! With our free complimentary hot breakfast served every morning to our 24 hour front desk service, we strive to make your stay feel like home away from home. ... more   less 

Additional Information about BEST WESTERN PLUS Castle Rock

Address: 595 Genoa Way, Castle Rock, CO 80109-1980 (Formerly BEST WESTERN Inn & Suites of Castle Rock)
Region: United States > Colorado > Castle Rock
Price Range: ₹ 6,602 - ₹ 9,257 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Castle Rock 2.5*
Number of rooms: 69
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Also Known As:
Best Western Castle Rock
Castle Rock Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Castle Rock staff and other travellers.
2 questions
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Highlands Ranch, Colorado, United States
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Castle Rock staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Do allow pets so know that in adance.”
 of 5 bubbles 789valw, 25 Sep 2016 | Read review
“We really liked the suite.”
 of 5 bubbles janetc160, 10 Sep 2016 | Read review
“On 4th floor - great view of mountains”
 of 5 bubbles 45bigwaa, 6 Sep 2016 | Read review
“try to get away from the expressway if possible and on higher floor”
 of 5 bubbles duffer47, 4 Sep 2016 | Read review
“Ice on 3rd and 1st floors. Laundry on 2nd”
 of 5 bubbles 2bgizmo, 4 Sep 2016 | Read review
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