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Lady Luck Casino Black Hawk

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178 Reviews from our TripAdvisor Community

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Showing 176: English reviews
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Aurora, CO
Reviewed 5 days ago NEW

The room was fine for a night's stay. We mostly were out and about. The casino is small but I had better luck here anyways. Rooms are not great but not bad. We have stayed at Ameristar and Isle casino before, and if you are going to be in your room to hang out longer would suggest a different hotel.

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Helpful?
Thank Catiyana
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Catiyana, thank you for visiting us! Our goal is to provide the best gaming and dining experience around. We hope you enjoyed your time on our casino floor and were able to check out our delicious dining options. We hope you choose to visit again. Thanks!

Huntsville, Alabama
Reviewed 1 week ago

Hotel room was adequate, but nothing special. Needed some maintenance in the bathroom. Price was way over-priced for what I got. Lady Luck and Isle are separate facilities of the same property, with the hotels and Isle casino on one side of the street and an elevated walkway leading to Lady Luck. It's within walking distance of the other casinos,...

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Helpful?
Thank jlw0lf
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Thank you for allowing us to host you at our property! We appreciate you taking the time to let us know about your experience with us and hope to see you again sometime soon. Thanks!

Reviewed 4 weeks ago via mobile

Booked two nights thru Orbitz for a decent rate, only stayed one night due to the thin walls and doors... When anyone walked by having a normal conversation you could hear every word even with the TV on. I could hear everyone noise from the rooms next to me as well as above. I stayed in room 937. Staff were...

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Helpful?
Thank 1Blackfeather
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Thank you for allowing us to host you at our property! We are thrilled to hear you enjoyed our wonderful and accommodating staff during your stay. They work very hard at making sure all of our guests feel at home during their time with us. We appreciate the feedback and will take note for future improvements. We hope you choose...

Covington, KY
Reviewed 4 weeks ago

but that's because this is apparently one of the stops for buses coming from Denver or other places. That's not necessarily bad unless they all come at the same time. Yes, we had trouble getting on our favorite games. Upside, there was a great promotion going on when we were there. We each got a $20 voucher for the restaurant...

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Helpful?
Thank CovingtonCat
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Thank you for visiting our property! We appreciate the feedback about your experience with us and will be sure to use it when making future improvements to our property. We are thrilled to hear you enjoyed our casino floor and convenient parking. We hope to see you again soon!

Reviewed 4 weeks ago via mobile

We are members of the Fan Club and come up to gamble every few months. I booked our room here directly through the hotel on January 3rd to stay there January 19th. When we got there on January 19th the receptionist Elizabeth could not find my reservation. I gave her the confirmation number that I was given by the person...

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Helpful?
Thank Jeff M
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Jeff, thank you for visiting our property throughout the years. We understand your frustration and are happy that our accommodating staff could solve the dilemma. It does not sound like your experience was up to our usual standards. We hope you choose to visit again because we value you as a customer. Thank you!

Aurora, Colorado
Reviewed 17 January 2017 via mobile

Big selection of machines to play on. Atmosphere is nice and the casino is pretty big. We enjoyed the brief time we spent here and will be looking to stay at the Isle hotel. I would definitely recommend.

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Helpful?
Thank Ingrid M
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Ingid, it sounds like you had an overall successful trip! Our goal is to provide the best gaming and dining experience around with a welcoming atmosphere to go along with it! We hope you can stay longer next time and experience our comfortable hotel rooms. We can't wait to see you again!

USA
Reviewed 11 January 2017 via mobile

Our hotel room was actually fine for an economically priced room; clean, roomy and convenient to where we were gambling. Unfortunately, our first impression was amazingly bad customer service at the front desk. We walked in to the lobby and the female clerk who was busy chatting with someone but saw us come in made no effort to acknowledge us...

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Helpful?
2Thank Melissa0104
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Melissa, thank you for giving our property a visit! We are thrilled to hear that you had a comfortable stay. It does not sound like your experience was up to our usual customer service standards. We strive to provide a friendly and welcoming atmosphere for all of our guests to ensure that everyone feels at home during their time...

Reviewed 1 January 2017 via mobile

The lady luck is our second favorite Casino, the staff is great and polite, the food is great and they also have places were you can serve your self beverages, the Security personality is great and they will help you with anything.

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Helpful?
1Thank Sandra B
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Sandra, thank you for visiting our property! We appreciate you taking the time to let us know about your positive experience with us. Our goal is to create the best atmosphere possible for all of our guests to enjoy. We hope you got lucky on our casino floor. Thank you and we hope to see you again soon!

Colorado
Reviewed 28 December 2016 via mobile

our room was clean, somewhat dated and tired, but served our purpose. bathroom was nicely remodeled, rest of room not so much. i was not pleased that housekeeping gave us a lotion that had been used and almost empty. had a small fridge and safe in the room. nice complex with two casinos and plenty of dining options. sometimes the...

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Helpful?
1Thank fourseastravelco
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Again! Thank you for the positive feedback! Although some of our rooms are newer than others we still demand attention to them all. We try our best to make sure all of our guest feel at home and are comfortable during their stay with us. We appreciate you taking the time to let us know about your experience. See...

Broomfield, Colorado
Reviewed 12 December 2016

Was pleasantly surprised regarding the quality of the guest room we had, and the overall perception of the casino and hotel. Was a bit concerned after reading so many negative reviews on TripAdvisor about this property. Staff was very friendly and helpful at check-in, customer service was great for joining the casino's loyalty program (some nice perks by the way),...

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Helpful?
1Thank TERRY P
IsleCustomerSupport, Manager at Lady Luck Casino Black Hawk, responded to this review

Hi Terry, thank you so much for the great feedback about your visit with us. We believe we are one of the best hotels around and are so happy to hear that you noticed our top notch gaming and dining experience. We have taken note of your feedback and will use it when making future improvements to our property because...

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Amenities

Highlights
  • Restaurant
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Casino and Gambling
  • Bar/Lounge
Services
  • Free Parking
  • Multilingual Staff
  • Meeting Rooms
  • Banquet Room
Official Description (provided by the hotel)
Come visit Lady Luck Casino Black Hawk and experience our exciting casino, delicious dining, thrilling giveaways, and great entertainment. At Lady Luck Casino Black Hawk we offer our casino guests approximately 500 slots and 17 table games. So stop by Lady Luck Casino Black Hawk today and experience all of the fun and excitement we have to offer. ... more   less 

Additional Information about Lady Luck Casino Black Hawk

Address: 340 Main Street, Black Hawk, CO 80422 (Formerly Isle Hotel - Lady Luck Tower)
Region: United States > Colorado > Black Hawk
Price Range: ₹ 5,099 - ₹ 15,097 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Lady Luck Casino Black Hawk 3*
Number of rooms: 164
Reservation Options:
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Also Known As:
Colorado Central Station Hotel
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Questions & Answers

Here's what travellers have asked, with answers from Lady Luck Casino Black Hawk staff and other travellers.
11 questions
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over a year ago
Washington Dc, District Of Columbia
3 months ago
Pueblo, Colorado
7 months ago

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Questions? Get answers from Lady Luck Casino Black Hawk staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room away from the elevator, was really quiet. Maids come around 8:30am, put your do not disturb sign out if you wanna sleep in.”
 of 5 bubbles Catiyana, 17 Feb 2017 | Read review
“This is not a hotel”
 of 5 bubbles CovingtonCat, 22 Jan 2017 | Read review
“Signage is a bit confusing at first between parking, check-in, etc.”
 of 5 bubbles 91TERRYP91, 12 Dec 2016 | Read review
“The King size bed rooms look like a better view.”
 of 5 bubbles D6468CIpamelas, 5 Nov 2016 | Read review
“Get a room overlooking the mountains....ours overlooked the parking area...and the windows were smudged and foggy.”
 of 5 bubbles MaryG223, 17 Oct 2016 | Read review
5 of 5