The Element is a pretty basic hotel. They offer all the fundamentals for this type of property. Breakfast, pool, hot tub, and good location. With that said, the location isn't quite Aspen, however Basalt is a nice place in and of itself. We snowboarded at Snowmass during our stay and it's about a 20 min drive from the hotel to the parking lot at Snowmass, any of the Aspen resorts or the town would be about 30 min away. Near the hotel are some great shops, where you can find anything you might've forgot, plus a Whole Foods, and some good restaurants withing walking distance. My biggest compliment to the hotel would be there staff. You can tell that they are short on staff but do their best to ensure you don't notice. When we were there the GM was cleaning the pool! Back when I worked in hotels, this was not a site I'd seen. However at the Element they're doing all they can to ensure a pleasant experience for the guest while dealing with staffing issues. Like every other business in Colorado. My only critique would be that its probably time to update the bedding, and window coverings. But for the price I shouldn't complain to much, any closer to Snowmass or Aspen would be double the price for a similar accommodation or quadruple for something fancy. :)…
Won't bore you with the details, but Carlos was very helpful with our reservation. We made it to Aspen (finally) after rescheduling amid December snowstorm and flight cancellations. Ashley at the front desk and another staff serving breakfast were so friendly. Ashley gave me some family friendly activities to do near the hotel. Crib and housekeeping requests were promptly attended to.
Our initial quoted rate including taxes came to nearly $500, including a $50 charge (for one night!) for our dog. So, out of the gate I was already on the offense. When you're paying Ritz prices, you expect everything to be top-notch. From the parking lot facing the highway, many of the windows of the hotel's rooms revealed shades askew and uneven - what's with that, it's a relatively new property? Told on checking in that our room faced the highway, I objected that for nearly $500, I didn't want to look out on nor hear the state highway. The young woman who was checking us in obliged, and changed our room to a mountainside-facing room overlooking the outdoor terrace area, and that was fine for us. The room was well appointed if on the small side, with toaster, ceramic cups, real glassware, a small refrigerator, bar sink, etc. Bathroom was roomy and well lit. The design and styling of the room was fresh and contemporary, though scuff marks and scratches on walls and baseboard revealed some early wear. The hotel breakfast was very good, one of the best of a 26-day roadtrip that saw numerous other hotels failing in that regard in the face of Covid-19 pressures. Scrambled eggs and blueberry pancakes were especially good. Staff wore masks but only about 50% of guests seemed to be following suit. When we awoke, we found that the inner Roman shade of our room's window wouldn't go up - the fixture attaching its chain was unbolted, but the chain was not functional anyway. The outer room-darkening shade was functional, but because the inner one wasn't we couldn't look outside and the natural light was reduced. I let the front desk know of the problem. They promptly sent a housekeeping person to the room, though the individual was non-English speaking and didn't seem to understand that my wife, who was still dressing, didn't want someone in the room. In any case, this repair would have needed a carpenter or mechanic, not a housekeeper. In all fairness to the property, they reduced our bill by $100, though even at that, $400 seems a lot to pay for a Bonvoy brand that doesn't fully deliver on its sleek, cool, hip, style-conscious promise. I'm a designer, I taught design for years, know design and architecture and art generally, and I presume am the kind of client this chain is trying to attract. I'd be VERY careful about booking at another Element hotel if the luxury prices are as high as this one. Maybe if you're on someone else's expense account you won't care, but this traveler is very keen to match QUALITY with PRICE. For the price, the quality wasn't there at this particular property.…
Stayed there for just one night, checkin was some what slow & parking was available due to lack of quests. The room was okay, A/C worked however could not be placed on constant fan. ( which helps with the white noise) the bed was comfy, bathroom was clean as was the room. However i was placed near a room with a dog, that, due to the owners lack of intelligence, let it alone & it was not only barking, but howling. So, a trip to the front desk with a request. Move them or move me. I was met with a doe in the head light look. I repeated my request, with a more firm tone. After a third time explaining and “requesting” i left to try to grab some dinner. Upon return, it was quiet as a church, except for the person above me who seemed to enjoy stomping vs walking. Meaning the walls are thin as are the floors. I passed on breakfast as it was not very appetizing optically. I’ll pass next time.…
An unwelcoming property with a noisy room overlooking the highway- foam earplugs on the nightstand should have been a sign of trouble. Very loud old fridge in the room. Frankly, the exterior looks awesome but the inside, not so much. Green algae in the pool. Location in Basalt is good and nice to walk to restaurants, etc... A decent use of Marriott points but published rates would have made this way too expensive for the value received- is it because it's near Aspen? Breakfast was ok, with some choices. However, I don't understand how hotels can get away with cooking eggs over a hotplate with no ventilation- making the entire breakfast room smoky. I would stay elsewhere if possible.
This is one of the BEST hotels to stay near Aspen for many reasons: + Location - just a 30mins short drive to Aspen (without staying there as hotels are very expensive) and lots of shops (i.e. Whole Foods) and restaurants nearby in Basalt + Hotel - new, modern, clean and spacious rooms, complete with safe, kitchen, basic amenities for a very comfortable stay plus an indoor pool and outdoor jacuzzi and many parking spaces for free. + Breakfast - very good breakfast menu and helpful visible staff to accommodate needs + Service - excellent services by staff who were warm, hospitable and responsive (i.e. provided towels, packed breakfast for a relative who could not leave the room) ALMOST PERFECT - Value - if the price was more affordable (paid $500++ per night) which I expected to be expected near Aspen …
This was our first visit to this hotel. The check-in and check-out staff were efficient and very helpful with questions. The room was super clean and very large. They had everything you needed for your stay. We would rate the room and service as excellent. The breakfast was disappointing. The baby tacos they gave out were made for children. All in all, we would stay there again if visiting the area.
What can I say? I have nothing bad and everything good to say about this hotel and it's employees! From the second we checked in we were treated like family. The manager (dang I failed to get his name) is fantastic! Very friendly and knowledgeable! Told us to go get settled and unpacked and come back down for a cold one complements of him! We did and sat outside by the beautiful firepit. Every morning they serve a complementary breakfast with hot and cold options that is outstanding! The location couldn't be better with lots of dining options, a whole foods, liquor store and Starbucks all within walking distance. Along with a few fun shops as well. We will definitely be back again and highly recommend this place to everyone!
What a fabulous stay, and the service was fantastic! The staff at the Element in Basalt were all incredibly helpful and accommodating and the manager Joe was absolutely superb. We loved the room! They were quite spacious, and included a full size refrigerator with freezer, microwave, and stovetop. Travelling with kids, I like to be able to cook a few of my own meals. The hotel breakfast options were plentiful, and the kids ate well every morning. The pool was a favorite, it stayed plenty warm, and being a salt water pool it didn't irritate the eyes like chlorine does. You do need a reservation, but we were able to swim longer during the day when it's less busy. The hot tub has wonderful views of the mountains and was also quite relaxing. The town is friendly, all within walking distance, and across the street from the hotel is an excellent brewery with delicious food. There is a gorgeous park with playground within walking distance as well.…
Ideal location, easy walk to Whole Foods, great restaurants, liquor store, bus service. Very comfortable rooms, great staff, beautifully maintained property. Highlight of the hotel was Julie at the front desk - has the patience of Job, always a smile on her face, clearly loves what she's doing and it shows!
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