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Holiday Inn Express Walnut Creek

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Traveller (39)
Room & Suite (94)
Pool & Beach (21)
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Overview
  • Excellent44%
  • Very good37%
  • Average15%
  • Poor3%
  • Terrible1%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Express Walnut Creek
Special Offer: Book Direct and Save
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Offers from Holiday Inn Express Walnut Creek
Special Offer: Book Direct and Save
Hotel deals
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Reviews (587)
There are newer reviews for Holiday Inn Express Walnut Creek
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239
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All reviewsunderground parkingfront deskbiscuits and gravychick filbreakfast roomwednesday nighthour fitnesssoy milkroad noisefree breakfastwould stay here againyogurtnice lobbysan francisconice breakfastminute drivebart station
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11 - 15 of 563 reviews
Reviewed 10 November 2017

Hotels will typically overbook their properties 3 to 5%, based on the assumption that they will get a certain number of no-shows. This is even though they are already collecting the revenue on the room already with the credit card hold, as it is a...More

1  Thank MDavout
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 15 November 2017

Thank you for bringing this to our attention. Please call me directly so we can further discuss your experience at the hotel. We apologize for the inconveniences you faced and having to move to another hotel, as that is not up to our normal standards....More

Reviewed 31 October 2017

We often stay at Walnut Creek's Holiday Inn Express, and the quality-for-the-price keeps getting better. For this last four night stay, the check-in process took under a minute (as they had everything prepared in advance), parking, as always, was free as was a perfectly adequate...More

Thank Larry F
Response from Giovanti B, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you so much for your positive review of our hotel. I am pleased to hear you enjoyed free parking, good breakfast and your clean and quiet room. Thank you for your pleasant comment of our breakfast staff personal Gilbert , Eppie and Janus. It's something our...More

Reviewed 31 October 2017

The hotel is just few minutes drive from downtown Walnut Creek. We had a suite and the room was nice and big however, we were right above or next to the hotel's main laundry room. We checked in at 4:30 PM and they were using...More

Thank doronbron
Response from Giovanti B, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments...More

Reviewed 30 October 2017 via mobile

As a Platinum member I stay in a lot of these Expresses. They are typically good with minor differences. This one still has my highly desired biscuits and gravy that many have discontinued so I left happy. Front desk employees were very efficient and friendly....More

Thank KipColorado
Response from Giovanti B, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Dear Kip; Thank you so much for your review of our hotel. We appreciate your loyalty as an Platinum Elite member. I am pleased to hear you enjoyed your stay with us, that you had a good nights sleep, breakfast was good, and that you...More

Reviewed 26 October 2017 via mobile

My husband and I stayed for 3 nights. On arrival the receptionist was really friendly and helpful. Lobby is well presented and courtyard well maintained. Unfortunatley the room was dated and tired. The carpet was badly stained. The shower was very weak too. All staff...More

Thank FiHackling84
Response from Cynthia T, Manager at Holiday Inn Express Walnut CreekResponded 4 November 2017

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome...More

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About
Awards & Recognition
GreenLeaders Bronze level
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Shuttle Bus Service
Dry Cleaning
Breakfast Available
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Heated pool
Details
Price range
US$ 134 - US$ 258 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 134 - US$ 258 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Walnut Creek
#2 Family Hotel in Walnut Creek
#3 Business Hotel in Walnut Creek
Room types
Non-Smoking Rooms, Suites, Family Rooms
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Traveller (39)
Room & Suite (94)
Pool & Beach (21)
Dining (3)
Amenities (18)
Business Centre & Event Rooms (2)
Questions & Answers
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alybrad
13 April 2017|
Answer
Response from H Richard S | Reviewed this property |
I have no knowledge of their refund policy
0
Votes
alybrad
13 April 2017|
Answer
Response from | Reviewed this property |
Sorry I just saw your post. Did you book thru the hotel? when I booked thru them I got an email indicating I could cancel with no penalty 24 hours in advance.
0
Votes
Kelly C
7 February 2017|
AnswerShow all 2 answers
Response from PPlatypus | Reviewed this property |
The rooms open to an interior hallway.
1
Vote
Room Tips
"Get an courtyard room, but not 276. I would recommend another hotel"
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"We were in 501. It was large, comfortable, not a good view though if that's important"
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"First floor room was very quiet but had a little foot noise from above. Only two stories to hotel."
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"Don't go here"
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