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Best Western Heritage Inn

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Traveller (31)
Room & Suite (9)
Pool & Beach (3)
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Overview
  • Excellent27%
  • Very good33%
  • Average18%
  • Poor8%
  • Terrible14%
Travellers talk about
“waffles”(13 reviews)
“coffee maker”(7 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2 Star Hotel
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Offers from Best Western Heritage Inn
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (294)
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Traveller rating
78
91
53
24
41
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78
91
53
24
41
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All reviewswafflescoffee makervalue for the moneybathroom doorsausageroom was cleaneasy freeway accessrooms are largenice breakfasta great place to staybusiness tripnut treedefinitely stay here againstaff was very friendlysan franciscooutlet mallmicrowave
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11 - 15 of 287 reviews
Reviewed 25 December 2017

It was a nice place to stay. For some reason the TV didn’t turn on, but we were tired and the quiet was good, but the walls are a bit thin, so could here the people next to us talking, and typically could here the...More

Review collected in partnership with Best Western
Thank Bendover2013
Response from Kimberly B, Manager at Best Western Heritage InnResponded 27 December 2017

Hello, We are sorry to hear that you had an issue with the TV and issues with the noise. we understand that issues like this can make your stay frustrating. we apologize for any inconvenience we may have caused you and hope you will consider...More

Reviewed 8 December 2017

Parking lousy, spaces are tight and I had to park across the parking lot. Not a long walk but I had to pass two spaces that were closer to my room because of larger vehicles taking up the space. My son had to carry Hockey...More

Review collected in partnership with Best Western
Thank Raymond D
Response from Kimberly B, Manager at Best Western Heritage InnResponded 11 December 2017

Hello, We are sorry to hear that you did not get the experience that you deserved. We apologize for the issue with the internet. We are working on the issue. We are sorry to hear that you had issues getting the sleep you needed for...More

Reviewed 6 December 2017

fishing bum visits Putah Creek frequently, needs a nice flop after a challenging day on the water, Vacaville BW fills the bill. Nice people, clean room with exactly the amenities I need (microwave, fridge), decent breakfast, and stores nearby having everything I want for a...More

Review collected in partnership with Best Western
Thank D6578ATjohne
Response from Kimberly B, Manager at Best Western Heritage InnResponded 9 December 2017

Hello, We are excited to hear that you enjoyed the room and enjoyed your stay. We look forward to serving your hospitality needs on your next trip to Vacaville. Thank you for your business and hope to see you again soon.

Reviewed 10 November 2017

We stayed here before and were disappointed but said we will give it another try. Big mistake. Too many problems to make another stay. Difficult to get into the location, parking to close to rooms, and services were awful.More

Review collected in partnership with Best Western
Thank Kathryn M
Response from Kimberly B, Manager at Best Western Heritage InnResponded 15 November 2017

Hello Kathryn, We are so sorry to hear that you were disappointed with your stay. We will use your feedback for training purposes so we don't repeat the sames mistakes. We thank you for your business and hope that you will still consider staying with...More

Reviewed 5 November 2017

locked out of room, couldn't leave once got opened because couldn't guarantee the lock would reopen. Broke into room through window in 2 seconds, (wow security?) Not really compensated for the inconvenience. Poor customer service on manager's part. Onsite staff at least showed more compassion.

Review collected in partnership with Best Western
Thank normay251
Response from Kimberly B, Manager at Best Western Heritage InnResponded 9 November 2017

Hello, We are so sorry to hear that you had such a horrible experience. I have addressed the concerns and issues with the staff. We apologize for any inconvenience or aggravation we have caused you. We hope you will continue to stay with Best Western.

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
US$ 96 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Suites, Family Rooms
Details
Price range
US$ 96 - US$ 155 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Smoking rooms available, Suites, Family Rooms
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Traveller (31)
Room & Suite (9)
Pool & Beach (3)
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Room Tips
"rooms away from freeway are quietest"
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"Avoid room 245"
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"Ask for a downstairs room near the front of the hotel to avoid the freeway traffic."
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"Don't get a room at the back, you hear freeway noise."
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