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We absolutely loved this hotel, we stayed 2 nights for my wife’s birthday on a whim, and after a wonderful dinner in the Manzanta Restaurant, we are definitely coming back. This is 5 Star Service and good. I can’t say one bad thing about this...More
Just a one night stay, but they couldn't get it right. Upon early arrival I was told I could use my AmEx credit to have breakfast in the restaurant while our room was being prepared. At the time, I appreciated the gesture. Unfortunately, following much...More
Thank Greg P
Response from Ritz-Carlton_GM, General Manager at The Ritz-Carlton, Lake TahoeResponded yesterday
Dear Greg P,
Thank you very much for taking the time to provide us feedback regarding your recent stay at our resort. We strive to provide every guest exceptional service, facilities and amenities. Therefore your comments are extremely valuable to us so we may focus...More
After spending a week at the Lodge at Edgewood, we had an extra night to stay in Tahoe, so we thought we would check out Ritz Tahoe, for future trips.
As a Platinum Elite member, was looking forward to my business being appreciated.
Response from Ritz-Carlton_GM, General Manager at The Ritz-Carlton, Lake TahoeResponded 1 week ago
First, I would like to take this opportunity to offer my sincere apologies for your disappointing experience on your recent visit to the resort. We pride ourselves on legendary service in all areas of the hotel, and I am very sorry these expectations...More
We just had a family get together at the Ritz. The normal customer service and experience of the employees was a little lacking. The front desk group couldn't answer a lot of our questions because they were so new/inexperienced. Room service food was good but...More
On the first day we were here, we were out for the morning, returned at 11am and the room was made up. On the second day, we were out for the morning, returned at 1pm, and the room had not been cleaned. We called housekeeping...More
Response from Ritz-Carlton_GM, General Manager at The Ritz-Carlton, Lake TahoeResponded 2 weeks ago
Please accept my sincere apology for the disappointing experience you encountered during your recent visit to our resort. I deeply regret that your stay with us did not meet your expectations, especially the service that you received from housekeeping and overall cleanliness levels....More
Featuring a mid-mountain location on Northstar California, The Ritz-Carlton, Lake Tahoe is the first and only AAA Five Diamond mountain resort in California. Highlights include luxurious guest rooms ...Moreand suites with in-room fire places and floor-to-ceiling windows; ski-in/ski-out access on Northstar California with ski valet services; a 17,000 sq ft slopeside spa with treatments themed around water and woods; extraordinary dining in Manzanita featuring rustic California cuisine with mountain resort influences; a signature "Marshmology" experience each evening at the fire pit featuring the “Art of the S’more"; and a comprehensive children’s program allowing parents to make the most of their Lake Tahoe vacationDuring the winter season, The Ritz-Carlton, Lake Tahoe’s mid-mountain location provides for ski-in / ski-out access to Northstar California, consistently touted as one of the nation’s best family-friendly ski resorts. With a slope-side location on Northstar’s “Big Easy” run, the ski-in/ski-out access can be enjoyed by skiers and riders of any level. When you are ready for a day on the mountain, simply head down to mountain concierge where the ski valets will assist you with your boots and escort you to your skis and poles waiting on the slopes. Northstar offers world-class grooming and provides a plethora of family activities in the Village at Northstar accessed from the hotel by an intermountain gondola. At the heart of the Village is a 9,000 sq ft ice skating rink surrounded by cozy fire pits and a variety of options for shopping, dining and entertainment. During the summer months, Northstar transforms into family-friendly playground offering the region’s best mountain adventure. Families and their four-legged friends will love hiking the easy loop to Sawmill Lake. After a day on the mountain, guests can gather around the fire pit with The Ritz-Carlton, Lake Tahoe Marshmologist for complimentary s’mores, enjoy cocktails on the resort’s heated outdoor terrace or enjoy a game of bocce in the backyard. Less
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