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Hampton Inn Tracy

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Traveller (1)
Room & Suite (21)
Dining (3)
Overview
  • Excellent58%
  • Very good23%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“a great stay”(11 reviews)
“first choice”(6 reviews)
“hilton brand”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Family Rooms
2 Star accommodation
All hotel details
Additional information
Offers from Hampton Inn Tracy
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hampton Inn Tracy
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
2 Sep3 Sep
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (326)
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320 results
Traveller rating
182
73
38
17
10
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LanguageEnglish
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182
73
38
17
10
Show reviews that mention
All reviewsa great stayfirst choicehilton brandindoor poolcomfortable bedvisiting familyshopping mallwalking distancerooms are cleanbreakfast roomlots of restaurantscustomer servicewould stay here againhotel stafffreewaychainsignage
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1 - 5 of 320 reviews
Reviewed 1 week ago

Staff is fantastic. Rooms are clean and comfortable. Very quiet even though it is close to the highway. Convenient location to Mall and highways. We have stayed here before and will stay again........More

Review collected in partnership with Hampton
Thank daryl328
Response from Vanessa J, Manager at Hampton Inn TracyResponded 1 week ago

Thank you so much for taking the time to leave a review of our hotel and for your kind words. It is our pleasure to make you feel welcome here and we always love when our guests leave happy! It was a pleasure having you...More

Hotel's Favourite
Reviewed 7 July 2018

We visited Tracy CA to attend a family wedding and reception. The entire staff at the hotel was very friendly and helpful. This hotel is in a great location...walking distance to many good restaurants and shoppingMore

Review collected in partnership with Hampton
Thank Dwayne M
Response from Vanessa J, Front Office Manager at Hampton Inn TracyResponded 8 July 2018

Thank you so much for taking the time to write a review of our property. We greatly appreciate your feedback and we are happy you enjoyed your time here and were able to get a great night sleep. We enjoyed having you and will look...More

Reviewed 2 weeks ago

Rooms were nice and clean, staff was very friendly, great restaurants around the area, continental breakfast was great staff in breakfast area very friendly. Close to shopping, great area to stay in. Convenient.More

Review collected in partnership with Hampton
Thank mgdelgado42
Response from Vanessa J, Front Office Manager at Hampton Inn TracyResponded 2 weeks ago

Thank you so much for taking the time to write a review of our property. We greatly appreciate your feedback and are happy you enjoyed your time here and were able to get a great night sleep. Your comments about the staff especially warm our...More

Reviewed 2 weeks ago

Needed a last minute room in Tracy and since we stayed at Hampton Inns before we decided to pick this hotel. It's a bit dated and everything is a bit average, the rooms, the bed and pillow, amenities and the breakfast but I was not...More

Thank radar60
Response from Vanessa J, Front Office Manager at Hampton Inn TracyResponded 2 weeks ago

Thank you so much for taking the time to write a review of our property. We hope you will give us another chance to earn all 5 stars. Thank you again.

Reviewed 4 July 2018

Very bad customer service experience. I received double change on my credit card and staff refused to help me to fix the problem. Staff refused to call my bank and refund the double change right away. Rate was 179 and I received an extra charge...More

Review collected in partnership with Hampton
Thank guillersua25
Response from Vanessa J, Front Office Manager at Hampton Inn TracyResponded 4 July 2018

Thank you for your feedback. As we have done everything possible on our end, we do hope you see your authorization released without haste. Thanks again and have a wonderful day.

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Wheelchair Access
Breakfast included
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Non-Smoking Hotel
Dry Cleaning
Laundry Service
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$ 131 - US$ 262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 131 - US$ 262 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (1)
Room & Suite (21)
Dining (3)
Pool & Beach (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Darrell H
hthr1, your review is so extraordinarily and poorly written it's no wonder it's only your second. I'd hide in the shadows, too, if I was that unintelligent. I'm curious to know if you somehow think having a disabled child warrants special privileges above others? If the hotel was sold out, did you think they should knock on someone's door and tell them they need to get out so you can have the room of your choosing? There are so many subjective claims in your review that offer no objective reasoning, i.e. "the staff is inept" or "Virginia is a beat that outwardly discriminates against disabled people"... prove it. See, I'm a disabled veteran and my stay at the Hampton exceeded 7 continuous months; meaning, I have a very knowledgable view on the capability of the staff and operations of the hotel. I've also often discussed the same with other customers. The day I arrived I discussed my long stay with Virginia and demanded I be put into their best room. She very politely and professionally told me she was unable to do that because it wouldn't be fair to other long term guests. I tried to go around her the next day and was directed to the manager's voicemail; but it turned out Virginia was the manager to return my call and she was STILL amazingly professional, considerate of my request, and apologetic that she could not accommodate me. After a short two weeks, I realized that it was ME who was wrong... and I totally understood why Virginia was unable to give me the bigger room for free. Know what I did? I immediately apologized. Let's discuss that for a moment; you're complaining it's outdated? Go look all around Tracy, not one of the hotels in the entire town are updated more. Why would the management company spend the money to update a hotel that sells out 75% of the month? That would be the worst business decision in the world; and even more people keep coming because the bay area is so expensive. Sure, let's give away more expensive rooms for free and spend a few hundred thousand dollars updating a hotel that can't possibly bear more profit. I wouldn't expect you to understand this, given that you can't think more than 2 feet in front of your face. Plenty of customers get late check outs and plenty of disabled patrons are tended to with extreme courtesy because ALL GUESTS ARE TREATED WITH EXTREME COURTESY. See, I can tell by reading your review that you are selfish, rude, and think you are entitled because you have a disabled child; I would kick you out at check out time also. I'm sort of glad you'll never stay there again, I'd hate to run into you while you were at the front desk crying that the vending machine was mean to you.
23 August 2016|
Answer
Response from 288brucen | Reviewed this property |
Although I find this answer is personally harsh, I agree with most of his hotel issues. Being disabled is difficult. Not all rooms are disabled accessible just like all parking spots are not disabled compatable...not should... More
0
Votes
Room Tips
"Do not get a room facing the freeway."
Read review
"Choose rooms between 01 - 10 range on any floor, for great parking entrance."
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"They have good soundproofing on windows since near highway"
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"I doubt this hotel has any substandard rooms -- "on the ball""
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