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Extended Stay America - Los Angeles - Torrance Harbor Gateway

19200 Harborgate Way, Torrance, CA 90501-1317
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
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Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free High Speed Internet (WiFi)
Laundry Service
Self-Serve Laundry
Breakfast included
Multilingual Staff
Non-Smoking Hotel
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Room features
Kitchenette
Non-Smoking Rooms
Microwave
Air Conditioning
Family Rooms
Good to know
HOTEL STYLE
Classic
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Location
Full view
50Car recommended
Grade: 50 out of 100
43Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews & more
163Reviews
41Photos
2Q+A
28Room tips
Traveller rating
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The people were amazing Sheldia and Danielle are awesome people. Saul too. They took great care of my husband and I! They were always ready to tend to our needs. Ur company should have more people like this!
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway
Responded 4 Oct 2018
Yvonne, we are delighted you had an excellent stay at Extended Stay America. It is great knowing you loved every aspect of our unique hotel, especially the excellent service from our staff. We will share your compliments with the team especially with Sheldia and Danielle. Reviews such as yours mean a lot!  Thanks again, and we look forward to welcoming you and your friends back.   Sincerely, Hotel Management
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When we book this hotel we expect there were breakfast like bacon,eggs,fruits but the reality we gone to the breakfast in the morning it was snacks. The room it self was good and bathroom air conditioning last of all laundry was smooth.There weren’t room service done in 4 days wh
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway
Responded 23 Sep 2018
Thank you for your review. We are sorry that we fell short of your expectations when it came to our complimentary grab-and-go breakfast. We will make note of your feedback as we plan our breakfast offerings. We also sincerely apologize if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
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The room was dirty when we arrived. The carpet was filthy. We ran out of toilet paper and had to go the reception to get more. There was one towel in the room, eventually we got one more.. I can't say anything good about this hotel. I will never stay here again.
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway
Responded 10 Jul 2018
Thank you for your candid feedback. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process and for that, we truly regret the inconvenience it caused. We are working with our housekeeping team to reiterate the importance of our daily duties to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
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Hotel was clean and comfortable. Breakfast left a lot to desire. Best part was the staff. Everyone was super nice. Sheldia at front desk was absolutely the best. I observed her greet everyone with kindness and a genuine excitement to see them. Certainly a keeper.
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway
Responded 10 Jun 2018
It was wonderful to read that Sheldia made your stay at the Extended Stay America a memorable one. She truly embodies the standard of hospitality that we strive to provide to all our guests. We will be sure to thank her for the wonderful service she provided you. We greatly appreciate the kind words and hope to welcome you back to our hotel very soon. Sincerely, Hotel Management
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Sheldia greated us at the desk witha smile, made the check in process super easy and was eager to assist us in any way. She made a tough trip easier with a few simple guestures. We would stay here again.
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Response from 00esa, Manager at Extended Stay America - Los Angeles - Torrance Harbor Gateway
Responded 31 May 2018
Thanks for making Extended Stay America a part of your travel plans. Our staff is committed to providing excellent service, so Sheldia will be happy to know her efforts helped make your stay a great one. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
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Can you please tell me how far is this hotel from Stub Hub Center?
I have a dog who is mt son. He is alays wit me. Do you allow 80 pound dogs to stay in your rooms?
I noticed some pets during my stay .. Please call the reception they will surely be the best to help you based on the availability of the rooms, They are very helpful
0 votes
"Choose a room elsewhere..."
"Corner room was cool and had nice breezes."
"They put me into #344 near the end of the hall way. It took a very long time to get any hot water."
"end away from elevators was quiet"
"Ask for a quiet room on the 3rd floor; otherwise, yours will be permeated with Asian and Eastern cooking odors."
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PRICE RANGE
US$ 107 - US$ 140 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stayamerica los angeles-torrance harbor gateway hotel torranceextended stay america torrancetorrance extended stayextended stay torrance
LOCATION
United StatesCaliforniaTorrance
NUMBER OF ROOMS
122
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