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The room looked as though a bottle of champagne had been sprayed all over the walls and lounge chair. There was a suction cup mark on the headboard that was clearly visible. There was old food stuck to the sink and an old bar of...More
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Response from 00esa, General Manager at Extended Stay America - Temecula - Wine CountryResponded 3 days ago
I am very sorry we failed to deliver the exceptional stay you deserved. Please be assured your concerns regarding the cleanliness issues have been communicated to our housekeeping director who will be addressing this with our team to take corrective actions immediately. However, I am...More
The staff is very friendly and responsive to my needs. The housekeeping and maintenance services are fast and efficient. I don't need to worry about anything going wrong, the staff will get on it right away and they do a great job.More
1 Thank Vic S
Response from Manager_11525, Manager at Extended Stay America - Temecula - Wine CountryResponded 6 April 2017
we appreciate you sharing your comments regarding your stay at our hotel. I am proud of you staff for making a positive impression through providing excellent customer service. Thank you again for your kind words. The staff and I would love to provide you with...More
I have recommended to all of my family when visiting wine country to stay here great hotel and management , helpful and very knowledgeable of the local places to eat and good also a very great place to stay very clean very hospitable the hotel...More
Response from 00esa, General Manager at Extended Stay America - Temecula - Wine CountryResponded 11 May 2017
We are delighted to know you had an excellent stay at Extended Stay America - Temecula - Wine Country. Our staff is committed to providing an outstanding service so they all will be happy to know their efforts helped make your visit a memorable one....More
Very seedy place. People doing drugs in stairwells and parking lot. Homeless people in parking areas and using the dumpsters as the bathroom. Dog feces all over landscaped areas. Bedspread and sheets have stains and hair (NOT OURS). Discusting. Made my reservation through hotel site...More
4 Thank NJKJR1
Response from 00esa, General Manager at Extended Stay America - Temecula - Wine CountryResponded 14 April 2017
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Staffing, although nice, is inadequate. Hotels in that vicinity are right next door to the freeway. Walls are thin so you can hear everything and everyone. No pool or hot tubs. Location is pretty centralized. Beddings are clean but not very comfortable. Extremely worn out...More
Response from 00esa, General Manager at Extended Stay America - Temecula - Wine CountryResponded 11 April 2017
Thank you for sharing your review and letting us know that you liked your overall stay. However, we are sorry for the noise issue you had and for your disappointment with our facilities. We will discuss these issues at our future team meetings and will...More
US$ 98 - US$ 250 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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Are pots and pans included with each room? What is the pet deposit?
23 April 2015|
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Response from 138DM2014 | Reviewed this property |
As Vic above said Request them upon arrival. I'm pretty sure the pet fee doesn't exceed 150.00 us $ .There is a busy road on one side/the back of the hotel . check it out I'm not sure what direction that is . But it... More
As Vic above said Request them upon arrival. I'm pretty sure the pet fee doesn't exceed 150.00 us $ .There is a busy road on one side/the back of the hotel . check it out I'm not sure what direction that is . But it can get very noisy . Also try the sea bass at the restaurant next door ! It's AMAZING !!! Enjoy your stay and definitely do some olive oil / vinegar tasting in the old town area . They have so many wonderful flavors ! This was a fun clean town !