The check in was unprofessional.. they didn't know whether the people had checked out yet. We were visiting family, so we spent the day with them. When I wanted to shower the next morning, the shower head was full of hair. DISCUSTING! The bed had what appeared to be blood. The door was water stained. We couldn't shower, and when I asked for a manager I was told she wasn't in. I told her I would be back. When I returned she said the manager had been there and checked it out. Nobody has contacted me about this. I complained to corporate.. no response.
When we travel to this area we usually stay at a different hotel but this time we thought that we would try the Holiday Inn. I'm glad that we did. Check-in was slow but the reason for that was they had two large parties checking in at the same time as I was and it took some time to take care of everyone. Room was clean and comfortable and also had a view of the hills. With the hotel being sols out and two large wedding parties being there everything was quiet and restful. Staff recommended some places to eat at while we were in town, The breakfast area was clean and well stocked. Would likely stay here again if I was in the area.
Fairly clean (not white glove standard or anything). Staff are not courteous. Since our reservation was for three people in a room with one bed and a sofa bed, one would think there would be bedding available for the sofa bed. Not only was it not available in the room, they did not have a mattress pad or pillow available at all. The king bed was not comfortable. Bathroom doorknob kept falling off, but I did not feel like hassling with staff who obviously did not care about our experience, so we just lived with it. Room was lacking amenities such as lotion, shower cap, makeup remover, etc. Rather it just had basic soap, shampoo, conditioner. (hair dryer in armoire and ironing board on living area wall, really?) Fitness room equipment did not work. Treadmill was out of order entirely, but the “out of order“ sign was on the floor in the corner so we did not see it and tried to get it to work for 5 minutes before figuring out we could not use it. Elliptical programs did not work; just had to keep moving. Equipment screens did not work. They have the sturdy luggage carts which we appreciate, but the carpet on them is old and dirty. We did not even try breakfast. We would recommend passing by this place. …
Our room was clean and well maintained. Hotel was full, so parking was tricky. Checking in at the front desk, their computers were down. But it went fine. The only thing I can really complain about, Was I called the hotel and ask if they had a pool and a hot tub. They told me they did. But they didn’t tell me is it been closed down because of Covid. But second night it was re-open and things were fine.￼ It was a bag breakfast not their usual buffet breakfast. Covid! But it had everything that you could need for a morning breakfast. You had to warm up your own breakfast sandwich but other than that it was fine￼. Breakfast sandwich, yogurt, Muffin, small bottle of water and a granola bar￼. If this is the area you need to stay, I would definitely return.￼
Very nice room in new HIE decor. Checkin was smooth. Front desk clerk was helpful when I needed an additional towel and wash cloth. If I were traveling in this area again I would definitely stay here.
We wanted to stay overnight before going down into the busier part of California. Clean rooms and friendly staff, with the usual breakfast items. We liked the area this hotel was in, it was nice and quite, great place to stay.
It seems like a new hotel, wide open foyer, Great breakfast room with a wide assortment of morning foods, very good. The rooms were of good size and very nice new beds and pillows. Nice blackout window dressing. All staff was very courteous and helpful
On Christmas night, we were on our way back down to Los Angeles from San Francisco when the snowstorm hit and we got stuck in Tehachapi. It was almost midnight, we pulled off the highway (which they soon closed) and went to the Holiday Inn express and Suites. My husband and I explained (separately) to the woman at the front desk, Abby, that we were stuck and couldn’t drive in the snowstorm anymore and needed a place for the night for my four month old and my service dog. She asked me what kind of service dog and what kind of disability did I have (which is illegal to ask). I told her he’s an emotional support service animal and she said “we do not allow tsa approved service animals.” I begged her and said it’s Christmas and we have nowhere else to go as it’s too dangerous to drive in the weather (we swerved and slid on the snow). She just shook her head and directed me to another hotel two miles away. My husband and I took the chance and drove there- we literally drove blind in the snowstorm for two miles. Luckily, we made it safely (barely but we did it). The Baymont hotel welcomed us no questions asked. 10 minutes after checking in, the power went out and we were left without heat for a couple of hours. We were stuck there for 48 hours. It’s disappointing to know that even during a natural disaster, Abby at the Holiday Inn Express did not even attempt to make an exception. I asked if she can contact her manager and she didn’t even try. Also, they should’ve had their policy about animals clearly stated somewhere which they didn’t. Not only did the Holiday Inn Express put my family and I in danger, they did not even apologize when I called corporate to complain. Don’t support this hotel or waste your money staying there.…
Large room with working desk and wet bar/fridge/microwave. Comfortable bed. Lighting could be better. Plenty of outlets. Complimentary breakfast. Internet slow and spotty. I’ve noticed this at several IHG hotels on this trip.
This Holiday Inn Express is nice. The staff was friendly, even when we had to change rooms due to water on floor by refrigerator. The room was well appointed and comfortable. The breakfast had good selection of hot and cold food.