The motel was great accept for the extremally hard bed and cheap pillows! Breakfast well we left early to find a cafe. Hotel is very clean and staff is great but being able to sleep comfortably is very important!
We were only in town for one night. It was for a surprise Birthday party for a family member. Arrived Saturday late morning, went straight to party. Didn't get back to the hotel until late. Slept and got up the next morning and left. No time to really enjoy the city.
Well kept hotel. Seemed to be pretty new. Was clean and well maintained. Water pressure was incredible in the shower. Would recommend they improve the breakfast setup and how this area is ready in the morning.
We were very pleased with the hotel, the cleanliness of everything, the decor etc. We will stay there anytime we are in Tehachapi and recommended it to everyone. The front office clerk seemed to have a problem. Very glum, don't know if it was something personal or terrible that had happened in her life. It was disconcerting. And odd. She mostly stared down and just seemed angry or sad.
Was in Tehachapi CA for a wedding. I stayed here because there no available rooms left in the block of rooms at the Fairfield Inn next door where I am an elite Marriott member. I checked in online via the email they sent. I arrived to find the lady at the registration desk wanted to charge me $50 more than my confirmed wedding reservation rate. Fortunately I showed her my email confirmation on my phone and she begrudgingly checked me in at that rate. I got the feeling she was the hotel owner. Not a friendly person and not a good impression that would make me want to return. I needed to change for the wedding in a half hour to get to the wedding location in time, but the room she checked me into wasn’t ready. I spoke with the maid (Eli) in my hallway and she cheerfully and immediately left the room she was cleaning and came to do my room. She was quick and efficient but also very thorough cleaning a room trashed by the previous guests. I made it in time for the ceremony. I was happy to tip her for going above and beyond and making me feel welcome. The young man working the desk when I left was very helpful with information, but the young lady working the desk the next morning spoke only Chinese and was impossible to communicate with. Because the room was clean and comfortable and the breakfast was good … and particularly because the maid exceptional, I would give this place another chance. Otherwise, I would not. The owner needs to understand that customer service is imperative for repeat business.…
These people have no idea how to run a hotel. Was attending an event in the area for work. This was the official hotel with a group rate so stayed here. The group rate was only valid for four nights but I needed to stay one night extra on each end, six nights total. They had no idea how to handle it. Firstly, I was unable to book the group rate online or via 1-800 central reservations. I had to call the hotel directly. It took several calls for them to actually answer the phone. Once I got a human on the phone, comprehending pre and post was like explaining Newtonian physics to a caveman. Eventually seemed to be sorted but then no confirmation information arrived. Days later I was still wondering if I had a reservation. Attempted to call back but again, no answer on several tries. Called central reservations who did confirm I had reservations and set them up to be joined so I wouldn’t have to move rooms. All seemed well. On arrival, I checked in with a young kid who was nice but mostly clueless. Still seemed well. They still struggled with my conjoined reservations and I had to get new keys on day two. On the next to last night, the batteries pooped out on the tv remote. Went to the desk to get fresh ones. When clueless pulled me up in the system he says, “you’re checking out tomorrow?” I said I wasn’t. He then said he needed my card to extend me the additional night even though my original reservation was through the Sunday night. Then says he can’t fix it and I need to speak to the manager in the morning. In the morning, I go to the desk and the manager is a Chinese lady who barely speaks English. Not only is she super confused, she decides she needs to charge me, again, for the previous four nights saying she she doesn’t have my charge slip. Im watching her shuffle through like ten charge slips from the cc machine. I’ve been here for five nights already. How could I be in the ten slips she’s holding in a 100+ room hotel after so many nights?!? Baffling. After an agonizing 20 mins while she’s trying to build me a new reservation for one more night, it seems to finally be almost over. More struggle with the credit machine. More struggle with making new keys. Insane. On a side note, the rooms are nice and the housekeeping is good.…
In an unusual situation with Best Western, I had my wires crossed. I thought I paid for the room with points, but some part of the transaction was not completed which would usually be my error. Johana, the person at the desk, studied the issue after the fact. When I got home I have a revised receipt that showed points were used. I really appreciate the extra effort on her part.
I stay at this property every time I work in Tehachapi because it is clean, bed is very comfortable, and the breakfast a good. The staff are friendly and helpful and the location is close to shopping and dining.
Close to the town and lots of cool eats. Geology in the area very complicated and integrated. Spring flowers were in bloom, Go for a walk and relax. Very close to the desert. Hotel staff very professional.
Check in was delayed because front desk clerk runs two hotels. Waited 15 minutes for someone to show up and he said it wasn't his fault and I should report it to the franchise. Breakfast staff was unhelpful and said they "could not" change the TV channel which was two people yelling on ESPN. Then just walked in while I was eating and turned the lights off in the room.