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Four Points By Sheraton San Francisco Airport

185 reviews
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Traveller (51)
Room & Suite (25)
Dining (3)
Overview
  • Excellent17%
  • Very good34%
  • Average28%
  • Poor11%
  • Terrible10%
Travellers talk about
Free Wifi
Air Conditioning
Non-Smoking Hotel
Restaurant
Free Airport Transportation
Room Service
Suites
3.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (185)Write a Review
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All reviewssmall hotel restauranteasy shuttlehotel gymcancelled flightroom qualityrental caran overnight staycheck in was quick and easyrooms are quietlate checkoutsan franciscorestaurant stafffollowing morningan excellent hotelthe ritzshuttle servicethe east coast
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21 - 25 of 164 reviews
Reviewed 13 September 2017

The airport shuttle is comfortable and punctual, and the drivers are nice. The front desk staff is friendly and welcoming. The room was ok but nothing special. We went to the restaurant when it opened and the very nice bartender told us no fish or...More

Thank TravellingTex
Response from Rhodora E, General Manager at Four Points By Sheraton San Francisco AirportResponded 15 September 2017

Dear TravelingTex, Thank you for sharing your review and highlighting our friendly staff. We value your opinion and will continue to strive to improve our product. We hope to welcome you back when you're in SFO and thank you for staying with us. Regards, Rhodora

Reviewed 8 September 2017

This is a good location if you are having a layover. They have a free shuttle to/from the airport and BART (in the airport). Hotel needs some updating, but it was clean. Shuttle drivers were very nice.

Thank COsporter
Response from Rhodora E, General Manager at Four Points By Sheraton San Francisco AirportResponded 11 September 2017

Hello COsporter, Thanks for taking the time to write a review and for acknowledging the convenience of our location to SFO international airport. We hope to welcome you back when your travel brings you to SF. Regards, Rhodora

Reviewed 6 September 2017

Our HKG-SFO flight arrived at 750PM and within half an hour we were already on the Departure level waiting for the hotel's free shuttle. Within 2 minutes our shuttle arrived and we were whisked away and dropped off at the Four Points. We were upgraded...More

Thank davidkwchong
Response from Rhodora E, General Manager at Four Points By Sheraton San Francisco AirportResponded 11 September 2017

Dear davidkwchong, Thank you for sharing your feedback with us. I am glad that we were able to meet your needs while you are in the SFO area. You can always count on us for an easy, uncomplicated, and friendly experience. We hope you'll stay...More

Reviewed 5 September 2017

I wanted to give a better rating because for the most part - the staff are great. They do a good job with an outdated property but when I have to make numerous calls to a hotel after leaving because of charges on my credit...More

Thank Andrea S
Response from Rhodora E, General Manager at Four Points By Sheraton San Francisco AirportResponded 11 September 2017

Dear Andrea S. Thank you for taking the time to share your experience with us. First, I want to apologize that we fell short in many ways to fix any of the issues that you've mentioned. I know that our front desk team tried to...More

Reviewed 31 August 2017

After arriving in San Francisco', following a tiring 11 hour flight and enduring the experience of US Immigration, we were pleased to walk to the Shuttle bus collection and the coach was just dropping off, and so was on the move in seconds. The reception...More

Thank Phil Y
Response from Rhodora E, General Manager at Four Points By Sheraton San Francisco AirportResponded 11 September 2017

Dear Phil Y, Thank you for taking the time to share your feedback with us. I am very sorry that we weren't able to provide you the quality of sleep that you deserve. I understand your disappointment when you realized that the window was not...More

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About
Amenities
Top amenities
Restaurant
Bar/Lounge
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Hotel Amenities
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Laundry Service
Room Service
Meeting Rooms
Business Centre with Internet Access
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Details
Price range
US$ 118 - US$ 290 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 118 - US$ 290 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (51)
Room & Suite (25)
Dining (3)
Questions & Answers
Ask a question
Martha L
23 April 2017|
AnswerShow all 2 answers
Response from michelleannef23 | Reviewed this property |
Hi! I have no idea you would have to call them. Sorry
0
Votes
Tmamacita
8 July 2015|
AnswerShow all 5 answers
Response from jimbill | Reviewed this property |
Houlihans. But I'd get a cab and find better food. San Francisco has too much good food to compromise because of distance.
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12
Room Tips
"Don't even go there."
Read review
"The loft rooms seem nice, but bathrooms are upstairs with beds, so you must climb stairs. There is no..."
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"Might be better to face the service road (front of hotel)"
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"The shuttle runs every 30 minutes."
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