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Pool is great Breakfast is really good Beds are comfy Large rooms Reception drinks and snacks are a nice add on Service staff are excellent We stay every year for Cow Palace and will stay again never have been disappointed
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can't say much about the bed (we slept on the pull out couch - put mattress on the floor), or the parking ($27 and we couldn't get out of the lot bc all cc were rejected) but the omelet was decent - it's not like...More
I’ve previously reviewed this hotel, but TripAdvisor removed my review because the “Hotel recently underwent extensive renovations”. Well, we can debate “extensive” but all they did was paint the outside of the hotel and remodel the lobby.
Unfortunately, where they needed to spend money, the...More
Response from Tim P, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded yesterday
Thank you for the comments. We did indeed put a tremendous amount of money and effort into a brand new lobby and Taste Restaurant. The overall feedback from this make over has been fantastic. The look is cleaner and the fireplace and conversation...More
This was the probably our most disappointing stay ever at an Embassy. Our flight was delayed so when we called from the airport at 11:15 they informed us the shuttle stopped at 11. We took a taxi there. Upon arrival the front desk experience was...More
Thank Tom C
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded 6 days ago
Dear Tom C
Thank you for your comments from your recent visit. I am sorry the level of service was missing but it is a major priority at the property and your thoughts are a very important as we move the bar on meeting our...More
We booked this hotel for the last night of our holiday in San Francisco - we fancied a swim in the hotel pool and a general relax before a long flight. On the plus side, our room was large, clean and the bed was comfy....More
1 Thank janetmcg1
Response from timothypaulus, Director of Sales at Embassy Suites by Hilton San Francisco Airport - South San FranciscoResponded 1 week ago
Thank you for the comments. I am glad that you enjoyed certain aspects of the property and the size and cleanliness of the guest rooms. As a note we are going the begin renovating all of our guest rooms so they will be...More
Response from Christopher R | Reviewed this property |
I was not charged for parking since I am a HHonors Diamond Elite member and there were spaces for me out front. I had to park the general parking area behind a bar a few times and I was not charged. You will need to call... More
I was not charged for parking since I am a HHonors Diamond Elite member and there were spaces for me out front. I had to park the general parking area behind a bar a few times and I was not charged. You will need to call the hotel directly to ask about a parking fee if you are no a HHonors Diamond member.