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We had stayed at this hotel in years past and we had a decent time. Since then the hotel staff has become less experienced. We used to have some utensils in the room the first time we used the hotel years ago, then last year...More
Response from 00esa, Manager at Extended Stay America - Santa Rosa - SouthResponded 3 weeks ago
Thank you for returning to our hotel. Please accept our apologies for the inconvenience you experienced during your stay. This is certainly not the type of service we strive for, so we would be personally looking into your feedback with our team to make necessary...More
I simply asked for a shower chair to use in the "wheelchair accessible room" but after 3 requests and a 4 hour wait I went to the front desk.
All I got was a silly excuse from the clerk;
"Not everyone that requests an ADA...More
Thank Debra Z
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - SouthResponded 4 weeks ago
Debra, first of all, please accept my sincerest apologies for poor service you received from our front desk associates, and thank you for informing me of this incident. I can understand your disappointment and am sorry for the inconvenience you encountered. We provide thorough training...More
Arrived on a day that posted 109 degrees in Santa Rosa. Unapologetic front desk staff said their only room in our booking class had a.c. that "wasn't working too well" but couldn't offer an alternative room, only a discount if we decided to stay. Reached...More
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - SouthResponded 4 September 2017
We cannot apologize enough for your experience when staying at our hotel. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team, and we will take the appropriate...More
Had a reservation with a friend at this hotel. When we arrived it took over an hour to check in and the staff was so rude and in corporative that we should have just left, but needed a place to stay. We had been told...More
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - SouthResponded 29 August 2017
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.
I got a room for my nephew and his wife for two nights. It was the full kitchen, website stated dishes, coffee pot, cutlery etc. My nephew said the room didn't have any of that.
There were patches of drywall on the walls, the walk...More
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - SouthResponded 26 August 2017
Thank you for your feedback. We're sorry your guests experienced so many difficulties during their stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments will be shared with the team,...More
US$ 91 - US$ 162 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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