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We arrived at the Quality Inn late on a saturday afternoon after a long drive. I knew from earlier reviews that this wasn't the best place in town, but it was the only location that had rooms available two weeks before our intended arrival. So...More
We do not agree with the negative comments on TripAdvisor, although we understand some of the criticisms. We have what we would call constructive comments for improvement. They are directed mostly to the owner, rather than the hotel manager or staff. Roger Patel, the hotel...More
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Response from Roger P, Manager at Quality Inn and Suites Santa Rosa Wine CountryResponded 30 June 2014
Thank You for staying with us. Your feedback is important to us and we will strive to improve our service and amenities. We hope to see you next time when you are in town.
There are much less expensive hotels with seemingly the same amenities, and there hotels with many more amenities that cost just a little more. The Quality Inn down the road in Petaluma is a much better choice. First off, the location of this one is...More
If I could rate the quality and service a zero I would. I booked my hotel on 4-7-14 with Kristen for a CLC rate king bed with microwave for $71.99. When I arrived on 4-11-14 Kristen didn't have anymore rooms left with a fridge &...More
Response from Roger P, General Manager at Quality Inn and Suites Santa Rosa Wine CountryResponded 24 April 2014
We are sorry you were not happy with your stay here. We apologize that Kristen did not offer the service you expected and will look into this situation. We are sorry that breakfast was not adequate for you, however, we do offer more than what...More
Forget the Wine Country in the name. This should be more aptly named with trailers, pot shops, car repair place etc. in the name. Unfortunately we had a prepaid week at this place and could not get a refund if we didn't stay. This is...More
Response from Roger P, General Manager at Quality Inn and Suites Santa Rosa Wine CountryResponded 23 April 2014
Sorry you were not happy with our hotel. We will look into your complaints. We do thank your for taking the time to answer our survey.