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Extended Stay America - Santa Rosa - North

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Traveller (25)
Room & Suite (30)
Dining (3)
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Overview
  • Excellent7%
  • Very good14%
  • Average20%
  • Poor23%
  • Terrible36%
14 Nov 2017
“OK Place To Stay”
10 Jul 2017
“Looks nice of outside but place is a dump.”
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2 Star Hotel
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (81)
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Reviewed 10 April 2017 via mobile

The rooms had none of the utensils that were supposed to come with the kitchenette. No phone. no cabinets. No dressers. What the room did have was marks within and atop the toilet bathroom sink bathtub and walls. Even though when traveling Lysol is sprayed...More

Thank toccara s
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 11 April 2017

Thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. We will discuss these issues...More

Reviewed 30 March 2017 via mobile

The room was very nice. But they do not provide hair dryers in the room , you must ask at the desk. They also did not provide shampoo in either of the two rooms that we rented. Breakfast is coffee in cereals. I guess they...More

Thank Mark C
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 31 March 2017

We appreciate you being our guest. It’s our pleasure knowing you liked our room and had an overall great stay. However, we apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their room, so...More

Reviewed 30 March 2017

Third floor room, elevator not working. Rubber glove and gauze left on floor in room and a sticky red spot on the floor. No dishes in the room. Air and heat unit not functioning. No soap available for laundry. No maintenance staff on weekends???? Unprofessional...More

Thank 224dumas
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 31 March 2017

Thank you for sharing your experience. We are extremely sorry for the inconvenience you experienced while you were here. We are committed to providing a comfortable stay. Your feedback is not typical of the remarks we normally receive, so we apologize you did not experience...More

Reviewed 22 March 2017

There was no soap, shampoo when I arrived and I was told they were out of shampoo. They were also out of coffeemakers for the room. There was an Ad for free Showtime in the room, but the TV remote was missing and the TV...More

Thank CindyLV15
Response from 00esa, General Manager at Extended Stay America - Santa Rosa - NorthResponded 24 March 2017

Thank for evaluating your stay. I sincerely apologize for the inconvenience you had with your room. It is never over intention to let you down. I along with my respective teams are taking the steps right away so this could never happen again. We hope...More

Reviewed 9 March 2017

The elevator of the hotel was not working and we received a room in 3rd floor. However, the elevator was not functional for 5 weeks. So, when we booked and then when we called (a week before my arrival), the hotel manager had enough opportunity...More

Thank Siddhartha D
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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 132 - US$ 292 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 132 - US$ 292 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (25)
Room & Suite (30)
Dining (3)
Questions & Answers
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Terry5083
5 November 2014|
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Response from PrincessWildhair | Reviewed this property |
Hello Traveler, I am not Extended Stay but I did stay at that hotel a couple of weeks ago. If you are sensitive to ANY smells I would not recommend it at all. There are any number of smells from smoke to food cooking... More
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Votes
Room Tips
"Try a different hotel."
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"Please do not even consider this place, as is"
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"Stay somewhere else."
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"Please change the comfortor after each stay. Mine was dirty and black, I took it to the front desk and..."
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