Great location but hotel a touch tired. Service and staff were really above par given the older state of hotel. Unexplained early morning evacuation was interesting. Had to move rooms due to lack of hot water - no help was offered.
We had five nights in the doubletree and have to say it was a really nice hotel, very well located to shops, restaurants and Santa Monica pier and for those who don't want the short walk to these attractions, the hotel runs a handy shuttle service around Santa Monica. we had a…
The front desk staff was outstanding. Super cool feature that I have not seen before: ability to text concierge at any time about anything. Response was instantaneous, knowledgeable and friendly. I would highly recommend this property.
Whilst the reception and centre atrium are impressive definitely slowing signs of yesteryear. Whole place including rooms could do with refresh, our bathroom still original. Fortunately for Hilton the staff and service make up for the outdated decor. Concierge/Bell boy and the…
My room had crumbs on the floor and stains on the carpet. The water pressure in the bathroom was terrible and my shower only had luke warm water. I took a late night shower, and didn't want to have maintenance working in my room when I should be in bed. Very disappointing after…
"best views are on the 6th floor"
"Great for families and close to everything"
"choose a view room to get a possible ocean view. No noise issues even on lower floors despite the nearby freeway."
"All of rooms are fine"
"Choose a different hotel."