Ricardo was a fantastic server. He made sure our dinner was amazing… He recommended the best appetizer and drink pairings. He really cared about making sure that we were happy with the service. He was super nice and very respectful… He should run the whole show.
Fantastic hotel, great location. From the minute we checked in the service and experience were exceptional. The gentlemen at the door, the individuals helping with our luggage, and front desk staff were excellent. They made sure the entire stay was perfect. The rooms are well appointed, in excellent condition. The bathrooms are spacious and have ample space for storage. Anything we needed was a phone call away. Extremely attentive staff made this stay perfect.
This has been an amazing stay so far, and it’s not even done!! The team here goes out of their way to make you feel welcome. They make sure that’s welcome you but notice if you’re already staying here, and “welcome back”. Every single person here has gone out of their way…Matt, Bj, Lanet, Nzcho, Doug, Alex….THANK YOU!!!!
My mom, sister and I enjoyed a ladies getaway at the Viceroy hotel in SM. We are beyond satisfied with the services and accommodations provided by the hotel staff. We felt so taken care from the moment we checked in. We were welcomed with a cup of champagne, and all of the special details to follow throughout our stay made our vacation so wonderful and relaxing. A special thanks to Lanet who went above & beyond to take great care of us. Her energy and presence is so genuinely kind, and heartfelt. Her hospitality exceeded our expectations. We will definitely be coming back to the Viceroy in the near future, and highly recommend to anyone for great ambience, location, and service!
We had a wonderful stay at Viceroy, the service was fantastic and the rooms are so nice. We only stayed one night but you really felt you were there on vacation. Also they upgraded us to a nice room with a view so that was very appreciated:)
The hotel has a great vibe/look-feel and the room we had (Grande King) was nice but for the prices they charge, it was mediocre - No coffee maker in the room (this really bugged me) nor any complimentary snacks nor water in-room - No complimentary coffee in the hotel! This was shocking - it's SO basic. For a "4-star" hotel - come on! - The pool area set up is strange and the private pay cabanas take up so much room that there isn't enough space for regular lounge chairs. - The Sugar Palm restaurant menu is very limited. And no kids menu nor decent options on the regular menu, even for breakfast.
I’ve stayed at this hotel a couple of times before. This was the first time back since 2019, and since the remodel. The staff was amazing! I asked for a (super) late checkout, and without any issues it was granted. Really appreciate it. The rest of the staff is wonderful as well, super friendly and helpful. I can’t wait to stay at the Viceroy again.
Very friendly staff, attentive to the customers and they made the difference. Unbelievable delicious food. Good place for vegans as well. For families with children it is ideal. Very close to the beach. Overall very happy with the hotel.
Decoration, people, mood very positive. As mentioned rooms can have coffee machine, on-pay drinks . Drinks Sugar Palm/breakfast overpriced. Specially fruit juice st breakfast. Either it should be fresh juice for the price or price should be lower
This clean, comfortable hotel is mere blocks from the beach. The staff is very friendly and welcoming. The bar makes delicious drinks. The bed was comfortable. The room had a mini fridge, as well as a room safe available for use.