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The Ambrose

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1,197 Reviews from our TripAdvisor Community

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Showing 1,124: English reviews
Kalispell
Reviewed 27 June 2014

I use the Ambrose because of its close proximity to St. Johns medical center. It had been reasonably priced with free parking. With the new management the per night rate was raised and parking fee per night added. The upkeep of the plumbing is bad the rooms have peculiar smells and the method of billing suspect. I personally have decided...

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Helpful?
3Thank Sherri W
General M, Manager at The Ambrose, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. Our renovation plans have been set for 2014/15 whereby we will address these and add many new elements that you've shared. Please feel free...

Maplewood, New Jersey
Reviewed 27 June 2014

My husband and I traveled down the California coast in June and this was the nicest hotel we stayed in...the room was superior, the bathroom was beautiful and big, the pool was refreshing and private, the staff was very helpful and the location was excellent. Loved it!

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1Thank Arlene K
General M, Manager at The Ambrose, responded to this review

We couldn't have said it better... Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit,...

Reviewed 26 June 2014

What a great find in Santa Monica. Really enjoyed the small, boutique feel of this property. Front desk staff were very helpful. But the best part was the complimentary breakfast that was delicious. Some of the best chocolate croissants we have ever had. We took advantage of the free bikes and had a blast exploring the neighborhoods of Santa Monica....

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Helpful?
1Thank AlisonHeartAZ
General M, Manager at The Ambrose, responded to this review

We couldn't have said it better !! Thank you Alison so much for your positive feedback about your recent stay at the Ambrose Hotel - Santa Monica. We appreciate your research in finding us. We work very hard to deliver excellent service that is both warm and relaxed every day, for every guest, every stay. Your feedback makes it all...

Reynoldsburg
Reviewed 26 June 2014

A very nice hotel just minutes away from all the action. Shuttle service was nice. Front desk staff was great. Rooms were well kept. Breakfast was light and decent. Highly recommended if staying in Santa Monica.

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1Thank Eric E
General M, Manager at The Ambrose, responded to this review

Thank you Eric for your comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest. Your...

Boulder
Reviewed 25 June 2014

Lovely place to stay in town in Santa Monica. Clean and fresh rooms, friendly staff and bikes to ride around town! There is also a driver who can take you around town if you prefer to go by car but do not want to rent one!

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Thank Lynn I
General M, Manager at The Ambrose, responded to this review

Thank you Lynn for your genuine comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest....

Birdsboro
Reviewed 25 June 2014

Very clean, nicely decorated and the staff was very friendly but didn't hover. The breakfast area was slightly tricky to find a table to eat at because it's a study and you used end tables, I was traveling alone so I always found space. Families might have a little more difficult, but it's a minor thing.

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Thank Beth O
General M, Manager at The Ambrose, responded to this review

Thank you Beth for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest....

Minneapolis
Reviewed 19 June 2014

My wife and I chose The Ambrose for a visit three years ago because of customer feedback, its breakfast (and we didn't yet know about the caramel rolls!) and because its location was convenient to our UCLA grad-student son. We were very pleased. We returned this year to see our son receive his doctoral degree and were glad we again...

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Helpful?
Thank Neal G
General M, Manager at The Ambrose, responded to this review

We couldn't have said it better... Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our most loyal repeat guest's often comment about our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest....

Moraga
Reviewed 18 June 2014

Overall a very nice hotel and an excellent location. Very good breakfast and helpful staff. The one concern was that the room was not made up until very late in the day, even though we left the room at 9:00 and put the makeup room notice out..

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Helpful?
Thank Stan H
General M, Manager at The Ambrose, responded to this review

Thank you for your positive comments on your most recent stay at the Ambrose Hotel-Santa Monica. Our first time guest's frequently find our hotel and instantly get to know our Southern California " vibe" throughout the entire hotel, staff and accommodations... We strive to provide accommodations that exceed our guest expectations on every visit, every day for every guest and...

Sydney, Australia
Reviewed 15 June 2014

I have stayed in this hotel several times, the first being when it opened many years ago. After an absence of several years I feel the hotel needs some work. The cracked basin and leaking faucets do not belong in a "boutique" hotel. The complimentary breakfast is still a nice touch. Always liked the Japanese inspired theme.

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Thank Woollahra2025
General M, Manager at The Ambrose, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. We attempt to exceed every guest expectation on every stay and I am terribly sorry that this did not happen for you. Your feedback makes it all worth it. New Ownership has elected to renovate the entire property for 2014-15, adding in many new elements of...

Sacramento, California
Reviewed 13 June 2014

We had a horrible experience at the Ambrose that has been haunting us ever since. We went to check in and they have (had) fragrances/scents on top of the TV console. We asked for a room without an odor and they said there were none but that if we wanted to go elsewhere, there would be no charge. We took...

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Helpful?
2Thank SL S
General M, Manager at The Ambrose, responded to this review

We’re very sorry to hear that your stay experience was not to your satisfaction. Your attempt to discredit our reputation with Trip Advisor is misleading. We are a 2014 Service of Excellence Winner. We do not use scent diffuser machine as you claim. Your chargeback process was not successful and we did nothing dishonest about trying to validate your claim....

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Breakfast included
  • Shuttle Bus Service
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Located at the corner of 20th and Arizona Street, The Ambrose is in a quiet and unassuming neighborhood and is known for being an eco-friendly property. Having just completed an extensive, multi-million dollar renovation of all 77 guestrooms and public spaces, the distinctive California Craftsman design has been revitalized to reflect the essence of a large private home. Luxury linens, C.O. Bigelow bath products, complimentary in-room HSIA WiFi, complimentary continental breakfast, complimentary fitness center access and complimentary house car service await all guests! ... more   less 

Additional Information about The Ambrose

Address: 1255 20th St, Santa Monica, CA 90404-1351
Region: United States > California > Santa Monica > Santa Monica
Price Range: ₹ 21,469 - ₹ 30,894 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Ambrose 3.5*
Number of rooms: 77
Reservation Options:
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Also Known As:
Ambrose Hotel Santa Monica
Hotel Style:
#2 Green Hotel in Santa Monica
#12 Romantic Hotel in Santa Monica
#13 Business Hotel in Santa Monica
#14 Family Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from The Ambrose staff and other travellers.
6 questions
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Calgary, Canada
over a year ago
Bay Area, CA
Portland, Oregon
Lexington, Kentucky
7 days ago

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Questions? Get answers from The Ambrose staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I love the 4th floor facing front.”
 of 5 bubbles foodierd, 13 Mar 2017 | Read review
“All the rooms are quiet, thanks to great sound proofing. If you can, go for one on a higher floor with a Santa Monica Mountains view.”
 of 5 bubbles 12may, 6 Dec 2016 | Read review
“Recommend top floor rooms overlooking the courtyard”
 of 5 bubbles ManouchehrG, 29 Oct 2016 | Read review
“We had a high floor suite”
 of 5 bubbles Sylvie748, 27 Sep 2016 | Read review
“Level 1 rooms, 121, 123, and others have their own patio.”
 of 5 bubbles JKLS333, 23 Sep 2016 | Read review
5 of 5