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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
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1,050 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Shangri-La Santa Monica
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Showing 887: English reviews
Zug, Switzerland
Reviewed 5 August 2014

I love this place. I chose this hotel initially for its location and price and I am so glad I did. From the moment we walked in, my husband and I were bowled over with great service which was consistent for the duration of our 5 night stay. The art-deco style has been updated and is fresh and modern all...

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Helpful?
1Thank Nadinevdv
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your lovely review! It was such a pleasure having you stay with us, and we so look forward to welcoming you back in the near future. We are so happy that you chose the Hotel Shangrila. The best and most rewarding part about your review is to read about the great service you received the...

Cheltenham
Reviewed 2 August 2014

We spent 5 days at the Shangrila in July as part of a wider trip to California. The room was spacious, with an enormous bathroom. We had two showers and a huge bathtub. We also had a great view of Santa Monica beach despite booking the cheapest of rooms. The location of this hotel is perfect, within very easy walking...

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Helpful?
Thank Julia E
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for leaving your review on TripAdvisor! Sounds like you had a wonderful time, and that is our main goal here at Hotel Shangrila. Please do come and see us again, it would be such a pleasure to welcome you back. Santa Monica is such an incredible, accessible, and exciting city. Being in our prime location, all...

Sydney, Australia
Reviewed 31 July 2014

We loved our stay at the Hotel Shangri-La from the moment we walked in. The check-in staff were extremely thorough and helpful and went out of their way to make our experience special. The housekeeping staff were pleasant and were very attentive to helping us out in any way they could. We had an issue with hotelclub who we booked...

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Helpful?
1Thank Julia A
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Your review makes me very proud of the Hotel Shangrila. Not only because you felt your time with us was special, but to read that multiple departments were able to go above and beyond to make your time with us perfect. Thank you so much for taking the time share your experience on TripAdvisor. Naturally, we would love all of...

New York City, New York
Reviewed 30 July 2014

Stayed here partial business and partial pleasure and brought my 18-yr-old daughter. When we checked in, Lindsay was working the check-in and concierge. She gave us SO many suggestions on what to do in our downtime. She was spot on with everyone of them that it really made our stay here special. Location is amazing and well worth it for...

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Helpful?
Thank Shari L
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for leaving your review on TripAdvisor. So great to read that you were able to plan your trip with Lindsay. She is a true asset to our team, and is just as you articulated: Great Concierge. Being a smaller hotel, we have the distinct privilege to collaborate with our guests in planning their travels down to...

Auckland, New Zealand
Reviewed 27 July 2014

This is a great location in Santa Monica being close to both the beach, restaurants and shops. We had a deluxe ocean view suite which had great views. The room was a bit small but this did not detract from our stay. The decor throughout the hotel is Art Deco and gives the hotel a very unique feel. There is...

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Helpful?
Thank MandA6468
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for sharing your lovely review! So happy you were able to enjoy all of the areas of the hotel. Our courtyard area really is so special here in Santa Monica. Getting direct sunlight for most of the day into the late afternoon is a real plus! Not to mention the breath taking sunsets seen from our...

Perth
Reviewed 26 July 2014

We have stayed here twice and on both occasions enjoyed our stay. We especially liked Chokri the Shangri-La's in house driver. We used him for airport pickup and drop off' s and for day trips during our stay. He is very professional, polite, friendly, helpful and was always on time.

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Helpful?
Thank Phyll C
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

So happy to read that you enjoyed your stay with us, and that you have stayed with us many times before! Chokri is wonderful! He has been with this hotel for decades, and he is a wealth of knowledge and delightful customer service. I am so happy that he was able to enhance your stay with us. Please come back...

Melbourne, Australia
Reviewed 24 July 2014

I have stayed in quite a few hotels in Santa Monica before & thought that I would try the Hotel Shangri-La & unfortunately I also decided to prepay my booking which proved to be a big mistake! The hotel is in a great location in Santa Monica however my room (412) was not only expensive at almost $500 but it...

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Helpful?
4Thank wendy_whelan
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for staying with us, and for offering your comments on TripAdvisor. I want to immediately and sincerely apologize for your less than satisfactory stay with us. Every area you have highlighted, naturally, are of the highest importance to us. Our General Manager has read your review, and I can assure that these areas are being addressed...

Santa monica
Reviewed 24 July 2014

This hotel is not what it looks like in the pictures. It is in desperate need of a refurbishment. Extremely noisy air con, it sounded like a generator. The shower leaked all over the floor. Bathroom standard was very poor. There was limited space in the bar. The lift was super slow. We left after one night and we booked...

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Helpful?
Thank X16ELB
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for sharing your feedback on TripAdvisor. Our growth as a hotel depends on comments such as yours to give us direction as we strive to offer luxury service to our valued guests. We realize we have to earn luxury status, and we know that connecting with our guests directly, and taking full responsibility for making their...

leeds,england
Reviewed 17 July 2014

Upon arrival I wasn't sure about this hotel... The whole feel was different.... However it ended up being a most pleasant experience. The first afternoon there was no space for us around the pool area so went to the beach which to be honest I felt was not for me - too big and busy... Well designed bedroom - space...

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1Thank charlieboychik
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for staying with us! We do offer a unique hotel experience, without failing to deliver that which is most important to a relaxing and rejuvenating beach hotel experience. We are so glad you were able to enjoy the World Cup Finals in our courtyard area. The "jumbo-tron" screen was a real hit, and a great way...

Sydney
Reviewed 16 July 2014

Me and my parter stayed here in May for about three nights , it is in a great location the rooms are really nice , there is a cool rooftop bar on the top of the hotel has a great view. The staff are really friendly I would defiantly stay here again

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Thank Tansyncrem
Sonny V, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

So great to hear that the staff was friendly, and that you will be back in the future! Creating lasting relationships with our guests, and having the privilege of welcoming them back time and time again is what we strive for. Thank you for leaving your review, and months after your stay no less! We so appreciate the time you...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: ₹ 24,423 - ₹ 56,773 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#12 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
17 questions
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Two bedroom suites are perfect for a group travelling together”
56benjamins, 12 Apr 2017 | Read review
“Terrace Suites = BEST.”
555cliffl, 24 Mar 2017 | Read review
“higher floors better, ocean avenue very noisy”
snorkeler, 19 Mar 2017 | Read review
“I do not know how to choose a better room”
95sheilar, 27 Feb 2017 | Read review
“Definitely get a sea view room.”
JackieS210, 12 Feb 2017 | Read review
5 of 5