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Hotel Shangri-La Santa Monica

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Hotel Shangri-La Santa Monica
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1,024 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Shangri-La Santa Monica
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Showing 865: English reviews
Kilmarnock, United Kingdom
Reviewed 16 February 2015

We stayed here for 6 nights at the end of October 2014. There was building works going on all of the Monday, Tuesday and Wednesday we stayed there. To the extent that you could not sit by the pool even for a drink due to the horrendous noise. When we complained to hotel staff at reception they asked what noise?...

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Helpful?
2Thank Jacqueline M
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for sharing your comments on TripAdvisor. I am saddened to see that your experience at our Hotel was anything but exceptional and I would like to apologize on behalf of the staff at Hotel Shangri-La for failing to exceed your expectations. I would also like to apologize for the service issue you experienced and will share your comments...

Villanova, Pennsylvania
Reviewed 16 February 2015

Hote was very well accommodating and provided a fun entertaining nightlife with the rooftop bar. I was working in LA for business and opted to stay here because I love being by the beach. I would return.

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Helpful?
Thank sixduces
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for posting your comments on TripAdvisor. I am glad to hear that you had entertaining time in our rooftop lounge Suite 700. When it comes to the nightlife in Santa Monica it is truly the place to be. Whether you are there to watch the sunset, which is one of the truly romantic scenes in all...

Brasilia
Reviewed 15 February 2015 via mobile

A wonderful relaxing experience! Maria and Jamie know to make you relax using oil essences. Also awesome is the airport pickup with Chokri (310-266-0069). Thanks so much for the wonderful service.I really enjoyed to stay there although management has changed and rooms need more care.

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Helpful?
2Thank Anaya K
David L, Front Office Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for this wonderful review! I am delighted to hear that you had such a spectacular time at our spa which I hope led to a relaxed and magical time in Santa Monica. Also, our driver Chokri is the best in Santa Monica and I am glad that you shared this information for future guests to see....

Toronto, Canada
Reviewed 9 February 2015

We stayed for a month in this wonderful hotel overlooking the Santa Monica beach. The product is superb - great location and excellent rooms. The rooms are clean and nicely furnished. Internet works fine. The service is great - very personal and responsive. We have stayed in hotels all over the world, including some of the top chains (Four Seasons,...

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Helpful?
1Thank jsimke
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so very much for the wonderful review! We are so very happy and honored you chose us as your home away from home for an entire month, and as first-time guests, no less! Providing superb guest service is indeed what we are here for. All of us here at the Shangri-La Santa Monica look forward to having the...

New York City, New York
Reviewed 9 February 2015

It's as if the hotel was trying to be on the luxury level but couldn't figure out how they were supposed to do it. After a ride phone call the day before arrival, we were offered early checkin, though we were initially told there was no way it would happen. Upon arrival, the reception desk checked us in, which was...

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Helpful?
Thank RachelSS7
Corina A, Public Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so very much for sharing your feedback on TripAdvisor. Your comments are very valuable as we strive to always provide exceptional stays for our guests. I want to immediately apologize for any disappointment you may have experienced with us. Your comments have been read by our executive committee, and I can assure you that they are all being...

Reviewed 9 February 2015

We were there on our honey moon and the first room we got was the ground floor with a view on the parking and loud as the room was facing the street. We kindly asked if another room was available and within minutes we were on the third floor with a nice view and a dramatic change of atmosphere! we...

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Helpful?
Thank N1bo
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you very much for taking the time to write this review. I am very happy to hear we promptly responded to your request, and that you so enjoyed the breathtaking view! Thank you for complimenting our great staff as well. I am sorry to hear that the water pressure was not to your liking, but we hope that will...

Melbourne, Australia
Reviewed 8 February 2015

Great location, quiet rooms and helpful staff. Special thanks to the hotel driver Chokri, I have stayed at the Shangri La many times for work and have been fortunate to have Chokri drive me out for the day, and to the airport many times, he is always courteous and helpful and a great ambassador for the hotel.

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Helpful?
Thank Rachel S
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your review! We are so happy to be your hotel of choice whenever staying in Santa Monica. You are absolutely right, Chokri is an amazing ambassador for our hotel, and we are fortunate to have him. We look forward to welcoming you back soon! Best Wishes, Corina Guest Relations Manager

Elkhart, Indiana
Reviewed 30 January 2015 via mobile

This hotel was literally across the street from the beach. We just crossed a footbridge and we were there. What a beautiful view and perfect location. Very close to restaurants and shopping! Service was great as well! We loved the hot tub and pool area. We stayed in January and had the hot tub to ourselves. Room was very clean...

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Helpful?
1Thank Kelly R
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you for your time and great feedback! "Couldn't be happier" is exactly what we love to hear from our guests! I am also glad we were able to extend the complimentary upgrade. Our staff enjoys providing memorable stays, so we would be happy to welcome you again when in Santa Monica. Best Wishes, Corina Guest Relations Manager

Sydney, New South Wales, Australia
Reviewed 25 January 2015

A warm welcome and attentive, helpful customer service throughout our stay from the front desk to the restaurant staff made the last stop on our holidays a memorable one. The beautifully restored Art Deco hotel has large rooms, a great rooftop bar to kickback & watch the Californian sunsets, pool area for chilling out and an impressive restaurant which we...

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Helpful?
1Thank Andrea C
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for taking the time to write this review. The biggest compliment we can receive is to hear you will be back! We're so happy to read that we were your last stop on your holiday, and that we made it a memorable one! I could only agree, our hotel's Art Deco ambience, along we our amazing...

Reviewed 16 January 2015

This is a nice hotel in a super location. Our room was good, although the bathroom let it down a little, especially as water went everywhere when you had a shower because of poor design. The pool area was nice and the staff were super friendly, recommending some great things to do. The rooftop bar was busy but served nice...

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Helpful?
1Thank Jennifer C
Corina A, Guest Relations Manager at Hotel Shangri-La Santa Monica, responded to this review

Thank you so much for your review and for choosing to stay with us on your visit to Santa Monica. Our rooftop bar is indeed unique in all of Santa Monica, offering both outdoors and indoors seating areas. We are happy to hear you had a great time up there, and also by the pool. Thank you also for complimenting...

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Staying in Santa Monica

Neighbourhood Profile
Santa Monica
Santa Monica is a coastal town that maintains a balance as a tourist destination and as an area with a thriving local culture. On the beach, bikers, roller-bladers, runners and walkers move along the famed bike path enjoying the beautiful Los Angeles weather. The solar-powered Ferris wheel at the Santa Monica pier spins high above the water, while park revelers scream with delight riding the roller coaster. Inland from the beach, Third Street Promenade bustles with shoppers and street performers, where every block seems to have a musical or acrobatic act drawing crowds giving Santa Monica both the feeling of a laid-back beach town and a major commercial hub.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Overlooking the Pacific since 1939, Hotel Shangri-La is a dramatic beacon of Art Deco beauty, Hollywood allure, and Los Angeles history. Perched on a high bluff, mere steps from the beach, this timeless Santa Monica boutique hotel has undergone a meticulous $30 million redesign -- promising you an idyllic haven of rejuvenation. ... more   less 

Additional Information about Hotel Shangri-La Santa Monica

Address: 1301 Ocean Avenue, Santa Monica, CA 90401
Region: United States > California > Santa Monica > Santa Monica
Price Range: ₹ 25,265 - ₹ 58,254 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Shangri-La Santa Monica 4*
Number of rooms: 71
Reservation Options:
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Also Known As:
Hotel Shangri La Santa Monica
Hotel Style:
#10 Family Hotel in Santa Monica
#11 Luxury Hotel in Santa Monica
#12 On the Beach Hotel in Santa Monica
#14 Romantic Hotel in Santa Monica
#16 Business Hotel in Santa Monica
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Shangri-La Santa Monica staff and other travellers.
17 questions
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Questions? Get answers from Hotel Shangri-La Santa Monica staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Terrace Suites = BEST.”
 of 5 bubbles 555cliffl, 24 Mar 2017 | Read review
“higher floors better, ocean avenue very noisy”
 of 5 bubbles snorkeler, 19 Mar 2017 | Read review
“I do not know how to choose a better room”
 of 5 bubbles 95sheilar, 27 Feb 2017 | Read review
“Definitely get a sea view room.”
 of 5 bubbles JackieS210, 12 Feb 2017 | Read review
“Pay the extra to get a full ocean view”
 of 5 bubbles jsimke, 2 Feb 2017 | Read review
5 of 5