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All reviewsnatural bridges state beachnewer hotelfront deskveggie sausagesqueen roompull out couchexercise roomwalking distancenice hotelfree parkingwaffleswould definitely stay here againfitness centerenjoyed my staysitting areastayed nightspool and hot tub
Stayed here for 2 nights for my daughter’s Orientation day at UC Santa Cruz. This is one of the best Fairfield Inns I’ve stayed at.
-Super friendly professional staff
-Comfortable beds and clean well stocked bathroom
-Coffee station in room with...More
Had a good experience here. The rooms were super clean and spacious. Bed and pillow were very comfortable. Everything worked - the AC, hot water, blackout curtains, etc. No frills but ok. Location was a bit out of the way but since everything is a...More
My family and I were excited to stay here. It’s new and has everything you need for a quiet, peaceful stay. It’s not really in town, so that makes it nice. A 15 minute walk takes you to National Bridges State Beach. Just a short...More
Facility is sparkling clean and new, the free breakfast both hot and cold are excellent, all staffs are friendly and professional, although rooms are a bit small and it is a fewer minutes drive to the beach and boardwalk, but at least away from the...More
Terrible, apathetic, unprofessional customer service and management. Dirty, and horribly smelly rooms and uncomfortable beds where you can feel every coil poking you while you "sleep." Management doesn't care - has the front desk associate speak on their behalf and just says "no one else...More
Thank Kristin B
Response from Ebitter, Front Office Manager at Fairfield Inn & Suites Santa Cruz, CAResponded 26 June 2018
I sincerely apologize for the way this situation was handled and if you were made to feel unappreciated during your stay or your call in to our hotel. I assure we do our best to handle every situation appropriately and if we fell...More