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Stayed here with my family and we loved it! The hotel is clean, rooms are spacious, loved the modern decor, the pool was heated, the pool area was so cute and the staff were all friendly. The coffee in the room was good and the...More
I have stayed at this property a few times now. It's an interesting hotel with an edgy interesting lobby and pool scene. The hotel feels like an old "motel" layout with a walkway that leads past all of the rooms. If you are looking to...More
Response from David C, General Manager at Hotel Paradox, Autograph CollectionResponded 4 May 2017
Thank you for your review and for your loyalty! I'm glad to hear you found the beds comfortable, the rooms well appointed, and the staff attentive to solve any problems you encountered. I am sorry to hear that the breakfast service was less...More
The Paradox is a great place! The hotel staff is extremely 'guest-centric', accommodating as much as they can be. Very courteous and knowledgeable. Always on point. The rooms are modern and very well appointed, clean comfortable beds, everything in place. Not for the business traveler....More
While we were not a fan of Santa Cruz itself, we were more than glad to have chosen Hotel Paradox for our stay. The hotel appears to be recently renovated/updated with very trendy/modern decor. Our hotel room was very clean and comfortable (complete with illy...More
I had family who lived in the apartment/condos across the street from this hotel, when it was in its prior incarnation. Never seemed like much of anything.
Times have changed. I can sum it up in this comment from my wife: "I wish we were...More
YES you can, also the IFE/INE card works, however passport is more "international" since it more official outside of Mexico.
There is a different approach with Car rental since they required an ID with your address.
I had a problem with the reservation process, also. I called the hotel directly (not the central reservation office) and requested to speak directly to the hotel manager. I was able to speak with one of the managers, he... More
I had a problem with the reservation process, also. I called the hotel directly (not the central reservation office) and requested to speak directly to the hotel manager. I was able to speak with one of the managers, he was very accommodating and took care of the problem I was having.