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All reviewshi expresscinnamon rollsunderground garageshort drivefree breakfastwould stay here againclean hotelking suitebeds were very comfortablebreakfast roomroad tripparkingboardwalkfreewayhousekeepingdowntownhallway
without a doubt one of the best experiences I have had at a hotel. reason/ the manager (joel koper)is a very personable guy .the entire staff seemed to have one goal ,that was to make you happy. everything was clean and well maintained. the breakfast...More
Our room was clean and newly remodeled. Nice bedding, carpet and bathroom. Everything was nicely cleaned. Close enough to drive a mile or 2 for downtown and the Boardwalk but not close enough to walk. The free breakfast is one of the better free breakfasts...More
I stayed July 29th, 2014 Room 242. I trap in total 16 bedbugs and took to the front desk.
I asked changing room, but the hotel was full. I asked to change hotel and the assistance talk on the phone, but I think that the...More
3 Thank Maria M
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Santa CruzResponded 27 August 2014
Dear Maria M,
Thank you for taking the time to review our property. I’m very disappointed to hear about your experience on your recent stay. I would love the opportunity to regain your faith in our hotel and would welcome the opportunity to discuss your...More
This hotel was perfect for our quick trip to Santa Cruz during our son's tournament in the area. It was clean, upgraded and the hotel staff was very friendly. It was nice that they provide breakfast. It wasn't spectacular, but it was enough to get...More
1 Thank Tracy C
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 2 March 2015
Dear Tracy C.
Thank you for your review of out hotel, I was glad to hear we were the perfect spot for your sons tournament and that we were able to meet most of your needs. We look forward to welcoming you back next year...More
The Staff was always very friendly. The only downside to our room was that there was no refrigerator or microwave, and the AC was a bit on the louder side. There was never any ice in the ice machine, that was a bit annoying. Breakfast...More
Response from Joel K, General Manager at Holiday Inn Express Santa CruzResponded 28 February 2015
Thank you for your review of the Holiday inn Express in Santa Cruz, I am glad to hear you were pleased with the friendliness of our associates. We are indeed looking at purchasing microwaves, and refrigerators for our rooms. I do apologize about...More