Quality Inn & Suites Silicon Valley
2930 El Camino Real, Santa Clara, CA 95051-2902
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Avg. ₹9,783 /night, 1/15 - 1/16
₹9,783
per night
₹8,614
per night
₹7,445
per night
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About
#2 of 4 motels in Santa Clara
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
At Quality Inn & Suites, you get real value for your hard-earned money. You can depend on us for affordable stays with all of the amenities you expect and genuine service from people who are professional, responsive and friendly. These "Value Qs" assure you get your money's worth, so you can relax and focus on the people and experiences you came for. Hotel offers free continental breakfast, served daily. 24-hour front desk. Guests will enjoy free wireless Internet access, an outdoor pool, and coin-operated laundry facilities.
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Property amenities
Free parking
Parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
24-hour front desk
Self-serve laundry
Wifi
Breakfast available
Breakfast buffet
Vending machine
Room features
Air conditioning
Housekeeping
Safe
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Budget
Family
Languages Spoken
English, Spanish, Korean, Vietnamese
Location
2930 El Camino Real, Santa Clara, CA 95051-2902
Getting there
Car recommended
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 48 out of 100
48
San José Mineta International Airport
4.7 km•
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Metropolitan Oakland Intl Airport
46.3 km•
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Car Hire
72 Restaurants
within 1 kilometer
2 Attractions
within 1 kilometer
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Detailed Reviews
We stayed at this hotel the day before our return home flight. The room was clean, and the bed was comfortable. Breakfast in the morning had a good enough variety for us to have something to eat before we travelled (yogurt, cereal, fruit, waffles, etc.).
We did have one concern while we were here, and I was disappointed with the response I received from the employee I spoke with at the front desk (I am guessing, but I assume she was the manager's wife). A credit card is required to check in, as is the case with every hotel. We checked in around 4:00 p.m., and I woke up the next morning to emails thanking me for my purchase on my PayPal account from late the night before. I searched the company, and it was in the same area we were staying (keep in mind this is the ONLY place I used my credit card in this city, and we were in town for less than 24 hours). I approached the front desk staff member about it when we were checking out and indicated that I didn't want to accuse anyone of anything but that it was something I thought they should be aware of. She argued with me and became defensive, saying that it "was not possible" that it was anyone from the hotel staff because they "treat their staff like their children, and none of them could do that." I reiterated that I wasn't accusing anyone in particular but that they should look into it.
On a side note, I've been struggling to get a refund from PayPal because they say it is similar to my regular purchases on my account (I use my account to order my child's hot lunches at school twice a year from our home country in a different currency—Canadian—and this was a purchase in USD for a thumbnail clipart for a video game in the same city as this hotel).
To sum up, we wouldn't stay here again because of this incident.
We did have one concern while we were here, and I was disappointed with the response I received from the employee I spoke with at the front desk (I am guessing, but I assume she was the manager's wife). A credit card is required to check in, as is the case with every hotel. We checked in around 4:00 p.m., and I woke up the next morning to emails thanking me for my purchase on my PayPal account from late the night before. I searched the company, and it was in the same area we were staying (keep in mind this is the ONLY place I used my credit card in this city, and we were in town for less than 24 hours). I approached the front desk staff member about it when we were checking out and indicated that I didn't want to accuse anyone of anything but that it was something I thought they should be aware of. She argued with me and became defensive, saying that it "was not possible" that it was anyone from the hotel staff because they "treat their staff like their children, and none of them could do that." I reiterated that I wasn't accusing anyone in particular but that they should look into it.
On a side note, I've been struggling to get a refund from PayPal because they say it is similar to my regular purchases on my account (I use my account to order my child's hot lunches at school twice a year from our home country in a different currency—Canadian—and this was a purchase in USD for a thumbnail clipart for a video game in the same city as this hotel).
To sum up, we wouldn't stay here again because of this incident.
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Date of stay: April 2024Trip type: Travelled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Other at Quality Inn & Suites Silicon Valley
Responded 30 Apr 2024
Dear Lisa, we're sincerely sorry to hear about the concerning incident you experienced during your stay with us. Your peace of mind and security are paramount to us, and we deeply regret any inconvenience or discomfort caused by the unauthorized charge on your PayPal account. Please know that we take such matters very seriously, and we will investigate this issue thoroughly to ensure the safety and security of our guests. We apologize for any frustration or dissatisfaction you encountered when discussing this matter with our front desk staff. Rest assured, we will share this with our team to ensure that all guest concerns are handled with care and professionalism in the future. If there's anything else we can do to assist you with your refund or handle any other concerns, please don't hesitate to reach out to us directly. We truly value your feedback, and we hope to have the opportunity to regain your trust during a future stay. Best Regards, Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good:
Its clean. The bathroom, the bedsheets, the bath towels..
The tub, sink, and toilet itself were clean. The tile floor was clean.
No bugs. No roaches.
Front desk staff is great. Based on the cleanliness of what could be cleaned.. The housekeeping staff is also great.
The bad:
The motel is old and grungy.
The carpet looks like it has years and years of dirt embedded.
The mini fridge (I didn't open) makes noise, the fluorescent light makes noise, in fact you can hear everything in the surrounding rooms and outside.
I stayed above the kitchen area and the mornings were the least noisy.
I didn't eat breakfast here so I can't speak to that.
The parking lot is small and tight.
Its clean. The bathroom, the bedsheets, the bath towels..
The tub, sink, and toilet itself were clean. The tile floor was clean.
No bugs. No roaches.
Front desk staff is great. Based on the cleanliness of what could be cleaned.. The housekeeping staff is also great.
The bad:
The motel is old and grungy.
The carpet looks like it has years and years of dirt embedded.
The mini fridge (I didn't open) makes noise, the fluorescent light makes noise, in fact you can hear everything in the surrounding rooms and outside.
I stayed above the kitchen area and the mornings were the least noisy.
I didn't eat breakfast here so I can't speak to that.
The parking lot is small and tight.
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Date of stay: February 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
IMO, this hotel falls waaaay short of a "Quality Inn". I do give it credit for having clean linens and comfortable bed; but little else worthy of merit. During a stay of two nights, the shower had no hot water. Shower temperature did eventually get warm after running about ten minutes but it never did get hot. The general condition of the building and its rooms gives the visitor a hint of what to expect because the lack of maintenance reveals itself by simply looking at the building's exterior. We would not recommend this facility unless there was nowhere else in Santa Clara available.
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Date of stay: July 2023
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Other at Quality Inn & Suites Silicon Valley
Responded 4 Aug 2023
Dear Diamond, thank you for sharing your feedback with us. We apologize for the issues you experienced during your stay. Providing a comfortable and pleasant experience is important to us, and we're sorry that the shower temperature did not meet your expectations. Our team is dedicated to ensuring that our facilities are in good condition, and we'll address this matter promptly to improve our guests' experience. Your comments are valuable to us, and we appreciate your honesty. We're committed to making necessary improvements to enhance overall guest satisfaction. We hope you'll consider giving us another opportunity to provide you with a better experience in the future. Thank you for choosing to stay with us. Best Regards, Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay didn't go so well here. First of all I called in 3 days before my reservation and cancelled the first night. I know the rules. I get to the motel and immediately I'm not happy because all of the entry doors are locked and everyone now has to enter through the main lobby. I don't like that at all. Then as I'm getting ready to pay the man behind the desk tells me my bill is over $300! What? Well he begins to try to argue with me telling me I never cancelled my 1st night reservation. Then he told me I had to pay a $100 deposit. What? As a senior citizen living on a fixed income, this did not sit right with me. But I was exhausted and decided I would contact the manager later. Well he told me I would get over $200 credited back to my account but that never happened. The manager just credited my account for the deposit amount only. There's too many other places to stay. that WILL honor a cancellation made ahead of time.
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Date of stay: March 2024Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Make sure you write down the name of the person you spoke with at the front desk if you ever call...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Guest Experience Team, Other at Quality Inn & Suites Silicon Valley
Responded 15 Apr 2024
Dear Teri, we're glad to hear that you found our rooms clean and comfortable during your stay with us. Providing a comfortable and relaxing environment for our guests is always a top priority, and we're delighted that you enjoyed your bed. Your satisfaction is important to us, and we appreciate your feedback. If there's anything else we can do to enhance your experience or if you have any suggestions for improvement, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back for another comfortable stay in the future! Best Regards, Customer Care Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have stayed here on mutiple occasions 1999 onwards (when it used to be Guesthouse Inn and Suites). The motel is ideally located on El Camino with plenty of Indian restaurants nearby. The rooms are spacious and comfortable.
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Date of stay: March 2015Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stayed here for 7 nights in mid-December. Stay was mostly fine (reasonable value for money), but I came home with bedbugs. I filled out their online review, and never heard back. I forgot to mention my room number, so they are obviously not serious about taking care of the problem.
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Date of stay: December 2012Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Downstairs is a little noisy -- try to get an upper floor room.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel is falling apart! You can hear everything the neighbors do from watching TV to walking around (the floors creak). The shower went from hot to cold the entire time. I ended up with a sunburn and the shower actually went to scalding hot and burned me to the point I screamed. The AC didn’t work in the bdrm. The free WIFI only worked when you’re standing outside. The bedding was disgusting! Stained, full of holes, and falling apart. The bed caved in in the middle too. The bathroom didn’t have a fan so you had to keep the window open during your shower and the window was in the shower. You literally have to stand in front of an open window while showering. Plus, the window in the bathroom didn’t lock so at any point someone could have broken into our room! This is the worst hotel I’ve ever stayed in. We barely got any sleep the entire week we were there!
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Review collected in partnership with Choice Hotels
Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The service and response is very bad. We drove 8 hours from Los Angeles to the hotel, and checked in around 8 pm. We found the microwave, fridge and hair dryer didn't work, and called front desk. The front desk said would come and check, but around 30 mins he came and checked, then left and said would come back. We were very tired and hungry and waiting.........
Around 10 pm, he still not came back. So I called him, he said something is wrong with the fuse, but not sure when it will be fixed. I felt very disappoint and contacted the Choice Privileges customer service and was also waiting for 44 mins and the hotel send an electrician to fix the problem.
Wow, it is my first time stay in this hotel and it is a very bad experience.
I asked for the compensation in the office next day, the front desk said would only compensate my about 15%, but so far I receive nothing.
By the way, the chair is mangy and carpet is a little bit dirty and damp.
Around 10 pm, he still not came back. So I called him, he said something is wrong with the fuse, but not sure when it will be fixed. I felt very disappoint and contacted the Choice Privileges customer service and was also waiting for 44 mins and the hotel send an electrician to fix the problem.
Wow, it is my first time stay in this hotel and it is a very bad experience.
I asked for the compensation in the office next day, the front desk said would only compensate my about 15%, but so far I receive nothing.
By the way, the chair is mangy and carpet is a little bit dirty and damp.
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Review collected in partnership with Choice Hotels
Date of stay: June 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The hotel looks to be an old flea bag that has been renovated to acquire the Quality Inn motif. The rooms are quite fine, although the walls are paper-thin. I had to sleep with the fan on just to block out TV and conversation noise from neighboring rooms. The bed was very comfortable, but the hotel doesn’t offer you normal pillows, only small square ones the size of throw cushions. They really should provide us with the option of using a normal pillow, since 99.9% of people are accustomed to using them, rather than throw pillows. Useful amenities included a fridge and a safe. The breakfast was quite good, and included scrambled eggs as the hot option. There was plenty of free parking.
The hotel is not well-situated with regard to restaurants. It is in a Korean district, and so you have to make quite a drive to find anything other than Asian food or American fast food.
The worst part of the hotel is a very unreliable Wifi situation. Sometimes the Wifi worked well. At its worst, it took 20 minutes for an email with a PDF attachment to be sent. The hotel really needs to work on bringing its Wifi service into the modern age. I found the situation quite frustrating, and so I would probably look elsewhere if I were to visit San Jose again, since fast Wifi is pretty much the norm at all hotels these days. These guys are way behind the times.
The hotel is not well-situated with regard to restaurants. It is in a Korean district, and so you have to make quite a drive to find anything other than Asian food or American fast food.
The worst part of the hotel is a very unreliable Wifi situation. Sometimes the Wifi worked well. At its worst, it took 20 minutes for an email with a PDF attachment to be sent. The hotel really needs to work on bringing its Wifi service into the modern age. I found the situation quite frustrating, and so I would probably look elsewhere if I were to visit San Jose again, since fast Wifi is pretty much the norm at all hotels these days. These guys are way behind the times.
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Date of stay: February 2015Trip type: Travelled solo
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I have three words: Urine soaked bed. That's right - the smell is not the trash dumpster right outside your window, or the moldy a/c unit in the wall - but a bed that someone peed in and was promptly re-made so the next sucker (me) could sleep on it. And despite knowing full well that this health violation took place, they still had the nerve to charge me. Outrageous, and probably illegal. With all of the many options near this location, you can do better, really you can.
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Date of stay: May 2014Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â Choose a room at another hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No they are not.
"The second floor might have better TV reception and possibly cell phone reception."Read full review
"Make sure you write down the name of the person you spoke with at the front desk if you ever call in to cancel part of your reservation. "Read full review
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PRICE RANGE
₹7,445 - ₹7,965 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
quality inn & suites silicon valley hotel santa clara, quality inn and suites silicon valley, quality inn santa clara, santa clara quality inn
FORMERLY KNOWN AS
GuestHouse Inn
LOCATION
United StatesCaliforniaSanta Clara
NUMBER OF ROOMS
70
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Claim Your ListingQUALITY INN & SUITES SILICON VALLEY (Santa Clara) - Motel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Quality Inn & Suites Silicon Valley
Which popular attractions are close to Quality Inn & Suites Silicon Valley?
Nearby attractions include Santa Clara Diving (0.3 km), Earl J Carmichael Park (1.2 km), and Benton Shopping Center (1.2 km).
What are some of the property amenities at Quality Inn & Suites Silicon Valley?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at Quality Inn & Suites Silicon Valley?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Quality Inn & Suites Silicon Valley?
Guests can enjoy free breakfast during their stay.
Is parking available at Quality Inn & Suites Silicon Valley?
Yes, free parking is available to guests.
What are some restaurants close to Quality Inn & Suites Silicon Valley?
Conveniently located restaurants include Sushi O Sushi Japanese Cuisine, Kunjip, and Mariani's.
Are pets allowed at Quality Inn & Suites Silicon Valley?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Which languages are spoken by the staff at Quality Inn & Suites Silicon Valley?
The staff speaks multiple languages, including English, Spanish, Vietnamese, and Korean.
Are there any historical sites close to Quality Inn & Suites Silicon Valley?
Many travellers enjoy visiting Winchester Mystery House (4.5 km), Agnews Historic Park (4.9 km), and Peralta Adobe and Fallon House Historic Site (7.6 km).
Is Quality Inn & Suites Silicon Valley accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.