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Embassy Suites by Hilton Santa Ana Orange County Airport

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Embassy Suites by Hilton Santa Ana Orange County Airport
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1,016 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Santa Ana Orange County Airport
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Showing 997: English reviews
Las Vegas, Nevada
Reviewed 3 weeks ago

Fun times with softball team! Kids all had a good time at the indoor pool and parents had complimentary drinks for the night. There is a convenient sports bar for the family and great complimentary breakfast.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Alondra C
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Alondra C, So glad you had a great time and the team enjoyed the hotel! We loved have you.

West Des Moines, Iowa
Reviewed 4 weeks ago

Cigarette moldy odor no lamps non working coffee maker didn't provide service and benefits as promised dirty towel on bathroom floor when checkin to room reported several times to front desk it was a struggle to request removal

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank B3794ROvanessal
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

B3794ROvanessal, My apologies for the condition of the room upon your arrival and the reaction time of my team. I will follow up, but do know the electrical issue has been resolved. We are a non-smoking hotel and unfortunately not all guests respect the non-smoking policy. When we do find a room that has been smoked in we by design...

Albuquerque, New Mexico
Reviewed 4 weeks ago

First time will not be the last...This hotel although a little on the older side is very clean, the staff are very outgoing, the food is well prepared and hot with the prepared to order breakfast adding the personal touch. The in hotel restaurant offers a nice size menu and the waitstaff are extremely attentive.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank LawrenceC501
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

LawrenceC501, So glad you enjoyed your stay and our staff got high marks. Our restaurant is a diamond in the rough, we get lots of locals and many hotel guests because it's really very good. I will share your comments with housekeeping, breakfast and restaurant team mates.

Citrus Heights, United States
Reviewed 23 January 2017

the heating/cooling systems are controlled by the hotel. the customer cannot control their own air/heat you will freeze your buns off if you stay during the winter months may be okay for summer months. It was very cold at this hotel in the evenings and early mornings. The bartender during the happy hour evening receptions was very selective (racist) on...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank T9364CYkathryns
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

T9364CYkathryns, Hope you got my email using your email address from your Hilton Survey. I look forward to hearing from you. My email is Michael.Anderson@wcghotels.com

Saint Louis, Missouri
Reviewed 23 January 2017

No working wifi or TV. Staff was indifferent. Hotel was dated and worn feeling and so were the rooms. Breakfast wasn't the caliber of what I've had at other hiltons or embassy suites. The tables were all dirty no one cleaned them up to make room for new people. Other than the people cooking there was no other staff presence...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank X6853VTmicheles
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

X6853vTmicheles, Please let me know your name so I can follow up. TV and WiFi issues are now gone so I want to see when you stayed. Very surprised about your breakfast experience, we usually score high marks. My email is Michael.Anderson#wcghotels.com

Winnipeg, Canada
Reviewed 19 January 2017

Staff was friendly. The bedrooms was spacious and very comfortable (family stay with 3 kids). We heard absolutely no street noise. Beautiful lounge area and food was delicious. Inside pool just perfect in the winter, kids were happy. Parking is $15, I would rather pay $10, but overall 5 stars! Thank you.

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Helpful?
1Thank Gary J
Vancouver, Canada
Reviewed 19 January 2017

Beautiful Embassy property but "just completed renovations" fall flat. Very poor wifi although I was told this was currently being upgraded. My son ended up using all his data plan for the month because the wifi would cut out without him realizing. We were a large group and more than half of us had unresolved issues with our key cards...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank F3681QIandrewc
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

F3681QIandrewc, Thank you for your review. I also saw it in your Hilton survey. In the past year we have spent millions and will continue to get this wonderful hotel in top shape. It's a fun project and ownership is addressing various issues as time allow. Challenge is we are so busy (run 86% for the year), but we will...

Brisbane, Australia
Reviewed 18 January 2017

This is 2nd year in a row we have stayed here and love it. However, I was disappointed with the advertised million dollar renovation as I really can't tell to be honest. Sure the tv and key is different but I was expecting new carpets, beds and a lick of paint.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Son N
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Son N, New furniture, lighting, all wall coverings, new beds, window treatments, TV's, safe, new phone system, room locks, fixtures, artwork, mirrors, lamps --- but yes the carpet was done two years ago so it will be done next time, still in great shape. We just finished a Wi-Fi upgrade with the latest technology. Great connectivity and more bandwidth. Very...

Santa Barbara, California
Reviewed 17 January 2017

Room climate cannot be controlled between 55 and 75 degrees and gets very cold at times. Internet is slow and sometimes hard to log onto. Parking rates were negotiated but when checked out was a different price. Beware rates change as rooms fill.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 116ronnyj
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

116ronny, Rates change daily, even hourly as our revenue manager sets rates. We set rates based on demand and supply so booking as far ahead as your planning allows is best. Also use Hilton.Com and use your H Honors Membership to get best rates. This year we are using capital to address HVAC. Thank goodness most of the year it's...

Pinehurst, North Carolina
Reviewed 17 January 2017

This positive about this hotel is the location. It was a very quick drive to and from the airport and there is a local shopping center nearby that is very accessible. The pool was nice (although I admit I did not use it). The breakfast was standard for an Embassy Suites and I cannot complain as my food was good....

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Helpful?
Thank tiffany w
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Tiffany, Thank you for you detailed feedback. Very helpful. I will work with the housekeeping and operations teams to deal with what was neglected during your stay. Clearly not what we want to happen and I'm sorry. So glad you found the staff helpful, but I understand your frustration with a stuffy room and poor Wi-Fi. Wi-Fi upgrade is done...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 

Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Region: United States > California > Orange County > Santa Ana
Price Range: ₹ 9,894 - ₹ 16,312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA
Hotel Style:
#3 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and other travellers.
5 questions
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Kailua-Kona, Hawaii
Carmichael, California
over a year ago
Denver, Colorado
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I just can't recommend this hotel. There are nicer and more comparable pricing options near the airport.”
 of 5 bubbles 297KarenW, 13 Feb 2017 | Read review
“I'd go closer to the elevators, since they aren't noisy, and it can be a walk.”
 of 5 bubbles squirrelpaws, 8 Feb 2017 | Read review
“Upper floors away from elevators and stairs are quieter.”
  • View from 10th floor looking north
 of 5 bubbles geotech522, 4 Feb 2017 | Read review
“We stayed on the 9th floor, beautiful view, glass elevators.”
 of 5 bubbles GaryJ863, 18 Jan 2017 | Read review
“Pick a room on the back side of the hotel away from the highway if you have to leave your balcony door open for air.”
 of 5 bubbles 866tiffanyw, 17 Jan 2017 | Read review
5 of 5