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Embassy Suites by Hilton Santa Ana Orange County Airport

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Embassy Suites by Hilton Santa Ana Orange County Airport
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992 Reviews from our TripAdvisor Community

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Showing 973: English reviews
Winnipeg, Canada
Reviewed 3 days ago NEW

Staff was friendly. The bedrooms was spacious and very comfortable (family stay with 3 kids). We heard absolutely no street noise. Beautiful lounge area and food was delicious. Inside pool just perfect in the winter, kids were happy. Parking is $15, I would rather pay $10, but overall 5 stars! Thank you.

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Helpful?
Thank Gary J
Vancouver, Canada
Reviewed 3 days ago NEW

Beautiful Embassy property but "just completed renovations" fall flat. Very poor wifi although I was told this was currently being upgraded. My son ended up using all his data plan for the month because the wifi would cut out without him realizing. We were a large group and more than half of us had unresolved issues with our key cards...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank F3681QIandrewc
Brisbane, Australia
Reviewed 4 days ago NEW

This is 2nd year in a row we have stayed here and love it. However, I was disappointed with the advertised million dollar renovation as I really can't tell to be honest. Sure the tv and key is different but I was expecting new carpets, beds and a lick of paint.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Son N
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Son N, New furniture, lighting, all wall coverings, new beds, window treatments, TV's, safe, new phone system, room locks, fixtures, artwork, mirrors, lamps --- but yes the carpet was done two years ago so it will be done next time, still in great shape. We just finished a Wi-Fi upgrade with the latest technology. Great connectivity and more bandwidth. Very...

Santa Barbara, California
Reviewed 4 days ago NEW

Room climate cannot be controlled between 55 and 75 degrees and gets very cold at times. Internet is slow and sometimes hard to log onto. Parking rates were negotiated but when checked out was a different price. Beware rates change as rooms fill.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 116ronnyj
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

116ronny, Rates change daily, even hourly as our revenue manager sets rates. We set rates based on demand and supply so booking as far ahead as your planning allows is best. Also use Hilton.Com and use your H Honors Membership to get best rates. This year we are using capital to address HVAC. Thank goodness most of the year it's...

Pinehurst, North Carolina
Reviewed 4 days ago NEW

This positive about this hotel is the location. It was a very quick drive to and from the airport and there is a local shopping center nearby that is very accessible. The pool was nice (although I admit I did not use it). The breakfast was standard for an Embassy Suites and I cannot complain as my food was good....

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Helpful?
Thank tiffany w
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Tiffany, Thank you for you detailed feedback. Very helpful. I will work with the housekeeping and operations teams to deal with what was neglected during your stay. Clearly not what we want to happen and I'm sorry. So glad you found the staff helpful, but I understand your frustration with a stuffy room and poor Wi-Fi. Wi-Fi upgrade is done...

HENDERSON, United States
Reviewed 6 days ago NEW

Happy hour poor, Parking charge high, Can't adjust the heat or air, We were let down after staying there in the past. They get top dollar for poor quality. We won't stay there again. The only good thing is the location

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 861ronaldw
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

861ronaldw, My apologies for our short comings. Your title says poor service and the staff generally gets high marks. I noted the parking fee, HVAC issue and your view of our reception. Thanks for this feedback. Were there also service issues? I can be reached at Michael.Anderson@wcghotels.com Thanks

Dallas, Texas
Reviewed 1 week ago

I stayed here in October of 2016. The room I was first given faced the highway and was very noisy (I had wanted to keep the sliding door open to get some fresh air as the room was way over sprayed with chemicals). I called the front desk and explained the situation. I was told they didn't have any other...

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Helpful?
Thank MHB1971
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

MHB1971, I've been out for a few days and am just catching up on reviews. Wow, so you stayed in October and we failed to address your situation. We work very hard to get it right the first time and make it right when we don't. I'm so sorry. Could you please resend what you sent before to me and...

Jerusalem
Reviewed 1 week ago

This hotel is being remodeled. The process is going slowly and those floors that aren't completed really suffer. The floors are uneven so drawers do not stay closed. Some of the doors look like they have been eaten away. There is no functional thermostat in the rooms. The heat is centrally controlled and even though it was below 55 they...

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Helpful?
1Thank Jsmtraveler
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Jamtraveler, Thank you for your feedback. Rooms are now done, as is the Wifi and TV upgrade. The snacks at the reception are all brand standard (potato chips, chips and salsa, cheese and fruit). Would love to know other Embassy's you are referring to and I will call them and see what they are doing. My email is Michael.Anderson@wcghotels.com Breakfast...

Reviewed 1 week ago

Front desk staff are not helpful, at all. Silva is extremely rude and childish. I do not recommend this location if you are looking for competent and caring staff members. The top blanket was dirty. I had to request a linen change upon my arrival.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank demetraa2017
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

Demetraa2017, Tell me poor please. I really appreciate your feedback and would like to better understand your experience with Silva. She has gotten many great comments in the past. My apologies for the bedding issue. My email is Michael.Anderson@wcghotels.com Please give me a name and phone number and I will give you a call. Thanks

New Buffalo, Michigan
Reviewed 1 week ago

Good location, clean rooms, good place to stay before flight out of John Wayne Airport. Very accommodating staff. Welcome stay with family - pool area, breakfast and room service all good. Will stay again when traveling with family in/out of John Wayne Airport.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank JohnRollTide
Michael A, General Manager at Embassy Suites by Hilton Santa Ana Orange County Airport, responded to this review

JohnRollTide, You can't be happy today after the game last night. My condolences. So glad you had a good stay and liked us a lot. We look forward to your return.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Self-Serve Laundry
Official Description (provided by the hotel)
A gem among Santa Ana hotels, Embassy Suites by Hilton Santa Ana - Orange County Airport North features comfortable accommodations and a full range of thoughtful amenities. Located two-and-a-half miles from John Wayne/Orange County Airport, this all-suite hotel is located within easy reach of many Santa Ana, Costa Mesa, Irvine, and Tustin area businesses and corporations. Relax in a two-room suite with a separate living area and enjoy amenities such as two large, flat-screen TVs, a microwave and WiFi access. Host a corporate meeting or special event at this Santa Ana hotel, offering more than 8,000 sq. ft. of versatile meeting space for up to 380 guests. Relax while expert event planners take care of the details and enjoy all the support you need for business in the 24-hour business center. Start each morning with a free cooked-to-order breakfast and savor complimentary drinks and snacks at the Evening Reception*. Indulge in classic American cuisine and sample delicious signature desserts at the Sweet Spot Sports Bar & Grille. Bathe in this Santa Ana, California hotel's soothing whirlpool or plunge into the heated indoor pool. Re-energize with an invigorating workout in the modern fitness center, get some work done in the fully equipped 24-hour business center, or explore nearby Santa Ana area attractions. *Service of alcohol subject to state and local laws. Must be of legal drinking age. Parking: Self Parking is available to guest at $17.00 per night. Valet Parking is available to guests at $19.00 per night. ... more   less 

Additional Information about Embassy Suites by Hilton Santa Ana Orange County Airport

Address: 1325 East Dyer Road, Santa Ana, CA 92705
Region: United States > California > Orange County > Santa Ana
Price Range: ₹ 8,647 - ₹ 14,365 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Santa Ana Orange County Airport 3*
Number of rooms: 300
Reservation Options:
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Also Known As:
Embassy Suites Santa Ana - Orange County Airport North Hotel Santa Ana
Santa Ana Embassy Suites
Embassy Suites By Hilton Santa Ana Orange County Airport CA
Hotel Style:
#3 Green Hotel in Santa Ana
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and other travellers.
5 questions
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Carmichael, California
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Questions? Get answers from Embassy Suites by Hilton Santa Ana Orange County Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We stayed on the 9th floor, beautiful view, glass elevators.”
 of 5 bubbles GaryJ863, 18 Jan 2017 | Read review
“Pick a room on the back side of the hotel away from the highway if you have to leave your balcony door open for air.”
 of 5 bubbles 866tiffanyw, 17 Jan 2017 | Read review
“Ask for a room away from the highway.”
  • Trash between lower balconies
  • Hallway outside my room.
 of 5 bubbles MHB1971, 12 Jan 2017 | Read review
“The higher floors have been remodeled.”
 of 5 bubbles Jsmtraveler, 11 Jan 2017 | Read review
“In my experience was not worth upgrading to premium floor”
 of 5 bubbles ladyzire, 19 Dec 2016 | Read review
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