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Four Points by Sheraton San Rafael

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Traveller (105)
Room & Suite (46)
Pool & Beach (9)
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Overview
  • Excellent21%
  • Very good39%
  • Average22%
  • Poor12%
  • Terrible6%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Offers from Four Points by Sheraton San Rafael
Special Offer: Breakfast for 2 Included
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Offers from Four Points by Sheraton San Rafael
Special Offer: Breakfast for 2 Included
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (604)
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241 - 245 of 571 reviews
Reviewed 5 August 2014

My dad arrived at this hotel before I did. He had to change rooms 2 times. The first room the sink was clogged and the 2nd room the mirror on the closet was falling off. He called me to warn me he was disappointed in...More

Thank dahlia8
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 12 August 2014

Thank you very much. It is always nice to hear when one of our guests is pleasantly surprised. We are working diligently on our hotel improvements and we anticipate being able to offer many more wonderful surprises in the future.

Reviewed 5 August 2014

The first day and a half our air conditioning wasn't working-the room was 78 degrees. They finally fixed it by putting in a new air conditioning unit. The last night the 3rd floor smelled heavily of marijuana. The front office came up to investigate and...More

1  Thank LL752827
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 12 August 2014

Thank you for taking the time to speak with me this morning. I appreciated the detailed feedback you provided me. I have spoken with each staff member that you had dealt with during your stay and they have each been individually coached on how to...More

Reviewed 1 August 2014

I'd love to say I was able to experience the two nights we had actually booked here, but, thanks to Expedia canceling our reservation due to overbooking us, I can't. What I CAN comment on was a wonderful customer experience my family and I will...More

3  Thank TWGator71
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 5 August 2014

Thank you for being so kind despite the terrible circumstances you encountered. We never like to see a potential guest arrive and not have a room for them. Our staff will do anything possible to make a guest feel at home and we are trained...More

Reviewed 29 July 2014

A client put me up here four years ago, and when I was told I would be here again I was not looking forward to my stay. Wow, was I wrong. The rooms have been remodeled (there is a fridge in each room), the frontdesk...More

Thank fairgirl59
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 5 August 2014

Thank you for such a positive review. We are happy to hear that you enjoyed your stay. We expect that when you return again you will be pleasantly surprised with our new rooms and amenities for all of our valued guests.

Reviewed 29 July 2014

We redeemed some award points for a couple of nights. We were told all they had was an accessible room (fine, but not very practical for those who don't need it. The clothes rack was 3 feet off the floor; glad I didn't have a...More

Thank Donnie B
Response from Rob P, General Manager at Four Points by Sheraton San RafaelResponded 5 August 2014

Thank you for your comments. They are very helpful. I do apologize for the room assignment during a sold out period of time. We do have a very busy summer and room types may not be available. We will review our booking channels to identify...More

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Best Value Properties in San Rafael, CA
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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Breakfast Available
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Outdoor pool
Hot Tub
Details
Price range
US$ 142 - US$ 328 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 142 - US$ 328 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (105)
Room & Suite (46)
Pool & Beach (9)
Dining (8)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
karinl827
22 March 2017|
AnswerShow all 2 answers
Response from Pisces2 |
Thank you for reaching out to us. We do have handicap accessible rooms and some of them have roll in showers. All of our handicap rooms have comfort bars by the toilet and shower area. Should you have any other questions... More
1
Vote
Carol B
23 January 2015|
AnswerShow all 5 answers
Response from Ed Y | Reviewed this property |
Unfortunately no, I travel with pets so I feel your pain. Someday the hotel industry will get it.
0
Votes
Room Tips
"get a mountain and pool view room or a mountain view room or just a pool view room both are gorgeous !"
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"Don't go here"
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"I love to have a room off the back or on the pool. Both had patios to sit out on."
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"Ask for a view of the beautiful hills in San Rafael."
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