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Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

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Embassy Suites by Hilton Hotel San Rafael - Marin County \/ Conference Center
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1,083 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center
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Showing 1,054: English reviews
Dayton, OR
Reviewed 22 May 2016

Evidence of age and lack of proper maintenance were everywhere. On the positive side the check-in process was great. The disappointment was primarily in regard to lack of response to maintenance issue and very evident signs of wear and tear in the room, i.e. torn drapery, window frames had peeled paint that had been painted over without first removing the...

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Helpful?
Thank Ram1995
Minneapolis, Minnesota
Reviewed 22 May 2016

The main level of the hotel was nice but the rooms were really dated, worn, and smelled musty. Overall it was clean but it was really not for me. The overpowering hotel smell and musty smell made my stay very uncomfortable

Review collected in partnership with Embassy Suites Hotels
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Thank K6359KWbrendas
New York
Reviewed 16 May 2016

Stayed two nights. Location is super-convenient to the Marin County Veterans Auditorium. Rooms are typical Embassy Suites bedroom + living room. Positives: food service very good: breakfast buffet was quite varied, with enough places to sit. Dinner a bit above average for hotel food. Negatives: when we got back after our day's activities around 3 pm, our room had not...

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Helpful?
1Thank cjhNewYork
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear cjhNewYork, We appreciate you taking the time to provide us with such detailed feedback about your stay. We are very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping and engineering management in regards to the cleanliness of the room and the...

Ohio
Reviewed 14 May 2016 via mobile

We had a room on the 5th floor, and we could not have been any happier with our accommodations. Floors? Clean. Bathroom? Huge and spotless. Bed? The most comfortable I have ever slept in at a hotel. Breakfast buffet? Fantastic! 2 chefs making pancakes, French toast, eggs made to order, etc. Fresh fruit including melons, berries and pineapple. 2 TV's...

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Helpful?
Thank GoooooBucks
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear LovingLasV, Thank you for taking the time to review your stay with us! We are very please to hear that you enjoyed your stay and enjoyed all of our services and amenities. We do take price in catering to our guests' needs the best way we can. We hope your stay is just around the corner and we will...

Cambria, California
Reviewed 12 May 2016

This is our favorite property when visiting in Marin. Front office supervisor Krisztina Weiss is always cheerful and anxious to please. Staff in the breakfast serving area are great, and the quality and selection of food items are much better than most competitors. I like the H-Honors ability to choose a room away from busy elevators.

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Helpful?
1Thank Cambriariter
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear Cambriariter, Thank you for your kind review! We truly appreciate your kind words about your staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Krisztina that she made an impact during your stay. We hope to welcome you back to the hotel soon! Sincerely, Izzy Sales...

London
Reviewed 12 May 2016 via mobile

A good basic quiet choice for a one night stay. Easy parking. Clean and roomy but characterless hotel. Indoor pool and fitness. Basic breakfast. Not walking distance to any restaurants so need to drive. Basic Coffee maker and fridge in the room. Lounge area with TV.

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Helpful?
1Thank RenLondon
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear RenLondon, Thank you for taking the time to review your stay with us! We appreciate the feedback. Perhaps when we remodel next year, our hotel will give you another perspective on our services and amenities. We will be renovating from top to bottom from rooms to restaurants to banquet rooms. We hope then you will consider coming back and...

Bedford, Indiana
Reviewed 12 May 2016

I have stayed there a few times (6ish) with no major problems. The competing property across the highway has a better gym but can not hold a candle to the Embassy's food. We typically stay 10-12 days and have been very happy. The breakfast cooks are amazing!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 646tessat
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear 646tessat, Thank you for your kind comments. We will be sure to let our breakfast cooks know how much of an impact they made on your experience. We are always please to be your second home when you're in the area. We look forward to your future stay with us! Sincerely, Izzy Sales Coordinator

Ardmore, Oklahoma
Reviewed 9 May 2016

We stayed here, on the Honors floor, on a Saturday night with no previous reservations. Check in was fast and super helpful. The young lady who helped us provided custom maps of the area when we asked about attractions. There was some sort of school group of children in the lobby so I worried about noise - there was none....

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Helpful?
1Thank oksooner1
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear oksooner1, We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. We are very pleased to hear that you enjoyed your stay. If you're traveling to our area again soon, don't hesitate to call us! Sincerely, Izzy Sales Coordinator

Davenport, Iowa
Reviewed 9 May 2016

This is an older hotel, but seemed very clean. Our room was very comfortable and clean. They had a "manager's reception" from 5:30 to 7:30 where they had several different free alcoholic beverages and some snack foods. My daughter and I enjoyed this as we were tired from traveling and weren't hungry enough to go back out for dinner. They...

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Helpful?
Thank Ilikehomebest
IzzyNavarrete, Sales Coordiantor at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear Ilikehomebest, Thank you for giving us a positive rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We look forward to your next stay with us! Take care! Sincerely, Izzy Sales Coordiantor

University Place, Washington
Reviewed 9 May 2016

The staff rocks, food service is awesome. The rooms are shady at best. Mine stunk like cigarette smoke. Wasn't deep cleaned just surfaced wiped. Dirt and dust in the corners and ledges. This facility is OLD!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank corey306
IzzyNavarrete, Sales Coordinator at Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center, responded to this review

Dear corey306, We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. I'll have you know that we are renovating our hotel next year from top to bottom and perhaps you will reconsider staying with us at our new improved hotel!...

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Near Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center

Address: 101 McInnis Pkwy, San Rafael, CA 94903-2773
Region: United States > California > Marin County > San Rafael
Price Range: ₹ 11,278 - ₹ 19,883 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center 3.5*
Number of rooms: 235
Reservation Options:
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Also Known As:
Embassy Suites Hotel San Rafael - Marin County / San Rafael
Embassy Suites San Rafael
San Rafael Embassy Suites
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center staff and other travellers.
4 questions
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Kings Beach, California
over a year ago
Chandler, Arizona

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Questions? Get answers from Embassy Suites by Hilton Hotel San Rafael - Marin County / Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great place for a party”
 of 5 bubbles ilava, 19 Feb 2017 | Read review
“Actually, all rooms are pretty much the same....Including the view”
 of 5 bubbles FredSimson, 15 Feb 2017 | Read review
“You can find a better room across the freeway at the Sheraton.”
 of 5 bubbles Cletus-Atwood, 11 Feb 2017 | Read review
“All the suites are facing inward so all have that view of the beautiful atrium.”
 of 5 bubbles SheriffGunn, 7 Dec 2016 | Read review
“Since this hotel has a central atrium that is open to the breakfast and happy hour area, you may wish to request a room away from this.”
 of 5 bubbles RondaD_13, 28 Oct 2016 | Read review
5 of 5