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Extended Stay America - San Rafael - Francisco Blvd East

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Extended Stay America - San Rafael - Francisco Blvd East
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142 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - San Rafael - Francisco Blvd East
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Showing 136: English reviews
1 review
Reviewed 30 June 2015 via mobile

I want to take a minute to write a review about the hotel staff and management here. this place is awesome and makes you feel like you truly are at home.I've had to stay here for over a month with my dogs. any requests that I make they make every attempt to accommodate.I feel very safe, secure and comfortable at... More 

Helpful?
Thank Therese D
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Therese - Thank you for telling us about your stay. We are proud of our staff, especially Luis, for providing you and your dogs with such great service. Our goal is to provide our guests with a home away from home experience, and it sounds like we've done just that during your stay. Thank you again for your kind words.... More 

Reno, Nevada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 June 2015

Folks, I am the owner of a successful small business IT executive management corporation, and my work requires that I travel away from my beautiful home throughout the Northwest and particularly the San Francisco Bay Area of California. I have been a customer of the Extended Stay Deluxe (ESD) family of hotels for over 10 years now and overall it's... More 

Helpful?
1 Thank Tiger_333
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. I am thrilled we were able to exceed your expectations and provide you with a home away from home experience! The staff and... More 

Cedar Hill, TN
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 June 2015

Stayed for 11 days in late Oct / early November 2013. Hotel was under renovation and there was always noise. Asked 5 different people about house keeping. Not once did we get -any- kind of house keeping during our entire 11 day stay. After the 8th day I went and asked for clean sheets and new towels myself and put... More 

Helpful?
Thank Tactikat
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for writing and telling us about your experience during your visit . Your feedback is very valuable to us. We are disappointed to hear that we did not meet your expectations. Unfortunately our hotel was being renovated at the time of your visit, and the work was completed in January of 2014. We have taken the time to... More 

Summerfield, Florida
1 review
Reviewed 17 June 2015

General Manager Luis Leon has created a "treated as family" feeling for his guests that was unexpected but appreciated. He and his staff went the extra mile to make us feel at home. Especially helpful and pleasant were Sam & Doug.

Helpful?
Thank steveV709NO
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you so much for posting a review of our property. I am thrilled to hear that our staff went above and beyond to provide you with great customer service! I’m so glad we were able to provide you with a home away from home experience. The staff and I would like to thank you again for posting your review.... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 June 2015

Hi, my son and I stayed here for the Dipsea Race this past weekend. We stay in Marin for this event every year. When we checked in the evening before we asked for a room on the quiet side of the hotel, not facing the freeway, and for late checkout, so that we could return to the room and shower.... More 

Helpful?
1 Thank Susan W
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize that our staff was unable to grant your request regarding your room location and late check-out. As well, I am sorry to hear that you were not pleased with the towels in your room. Your comments will be very helpful as we... More 

San Rafael, California
1 review
Reviewed 9 June 2015

i will come back to this hotel again. It had a pool and a gym and a full kitchen it was great. It felt more like a vacation spot than a business trip.Thank you san rafael staff for making me feel so welcomed. Carol Brabham

Helpful?
Thank carol B
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

I want to thank you for taking the time to write a review of our hotel. I am glad to hear that you were pleased with our pool, gym and fully equipped kitchen. As well, I'm pleased that you enjoyed our great staff during your visit. Thank you for choosing Extended Stay America. We hope to see you again soon. More 

Apple Valley, California
Level Contributor
61 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 7 June 2015

We stayed one night. The hotel was in good shape and our room was clean, although there was an unusual amount of litter in the hallways. I'd probably rate this hotel a little higher, except for the noise. We tried to get a 4th floor room because I hate the sound of people pounding around upstairs. Unfortunately, no 4th floor... More 

Helpful?
1 Thank MrMikeAppleValley
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience. Your feedback is extremely valuable to us. We are very disappointed to hear that we did not meet your expectations. We will definitely review the information you have given us and we will be conducting a full investigation. I have already spoken with the Front Desk and Housekeeping... More 

Atascadero
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 May 2015

My husband travels for work a great deal, and often stays at Extended Stays (for those who aren't familiar with the chain, they are designed for longer stays, with a full kitchen, separate work desk and eating area, etc). This was the nicest he's been to, which was great because it was a VERY long assignment. The pool and Fitness... More 

Helpful?
1 Thank CoupleOfNuts
Manager_11525, Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

On behalf of all of us at Extended Stay America San Rafael, I would like to thank you for your recent visit. It was our pleasure to serve you. We appreciate you taking time to provide us with your input. Knowing that we accomplished our goal of providing you with a good experience during your stay makes our job so... More 

1 review
Reviewed 2 April 2015

I been staying there for a week and there this Employee with great attitude real excellent customer service and really nice Tammie the front desk women should be employees of the year. The staff is great.the room are cool and there Jacuzzi is comfortable... The staff is great which makes you want to stay at extended America you will want... More 

Helpful?
Thank fknRuben
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to tell us about your experience during your recent visit to Extended Stay America San Rafael. Your feedback is extremely valuable to us and we are delighted to receive such positive comments. We are also pleased that we met our optimum goal, that of providing excellent service. Your opinion is extremely important to us... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 10 March 2015

Very nice, clean, comfortable, quiet and spacious hotel, but the only 3 cons I would want you to know are: - Breakfast is almost non-existent. Never been in a hotel with such poor choice. It was just: 1 jug of coffee, 1 jug of warm water, 1 type of tea, oatmeal, package of hot chocolate, packaged muffins and a cereal... More 

Helpful?
3 Thank Sophie C
Manager_11525, General Manager at Extended Stay America - San Rafael - Francisco Blvd East, responded to this review

Thank you for taking the time to write a review of your stay. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction and your room had water pressure issues. We will definitely review the information you have given us in order to make sure each guest has a positive experience with us. Still, we are glad... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Extended Stay America - San Rafael - Francisco Blvd East

Address: 1775 Francisco Blvd E, San Rafael, CA 94901-5589 (Formerly Extended Deluxe San)
Region: United States > California > Marin County > San Rafael
Price Range: ₹ 8,591 - ₹ 15,205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - San Rafael - Francisco Blvd East 2.5*
Number of rooms: 112
Reservation Options:
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Also Known As:
Extended Stay Deluxe San Rafael Hotel San Rafael
Extended Stay San Rafael
San Rafael Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - San Rafael - Francisco Blvd East staff and other travellers.
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over a year ago

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Questions? Get answers from Extended Stay America - San Rafael - Francisco Blvd East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If noise is a problem, don't get a room on the front side across from freeway.”
  • moth-eaten drapes?
  • soap tray on shower floor.
  • Pealing caulk on shower floor.
  • no soap tray on vanity. Homemade dish out of wrapper.
 of 5 bubbles Timeseeker, 24 Aug 2016 | Read review
“Ask to check bed before being assigned the room.”
 of 5 bubbles , 11 Jul 2016 | Read review
“Rooms in back of the property where we stayed are nice and quiet.”
 of 5 bubbles plee1003, 26 Jun 2016 | Read review
“Corner room was very quiet.”
 of 5 bubbles violam797, 25 May 2016 | Read review
“Rooms are quiet,corner suits are large and no noise.”
 of 5 bubbles chombomathias, 25 May 2016 | Read review
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